M1391A

M1391A
2022-04-29
M1391A: MIDTRONICS GRX-3110 SOFTWARE UPDATE
Purpose
Reason for Revision
The purpose of this bulletin is to inform the dealer network that
a software update to the GRX-3110 is now available.
Refer to Table 1.
Table 1. Document History
Date
Revision Description
2014-10-21 Initial release
2014-11-06 Updated Software Update 192-210335D
2016-11-09 Updated Software Update 192-210335E
Added New Software Update > Update 192210335F
Added Previous Software Updates, New Soft2017-11-10
ware Update > Update 192-210335E, New
Software Update > Update 192-210335D
Update Required Dealer Action
Update New Software Update > Update 1922017-12-01
210335E
Update New Software Update > Update 1922018-01-10
210335F, Required Dealer Action > NOTE
Added New Software Update > Update 1922018-02-19
210335G
Updated Required Dealer Action
2018-05-21 Added New Software Update > Update 192210335H
Updated navigation to H-Dnet.com
2019-07-10
* Updated Required Dealer Action : Step 1 a
Formatting and software update
* Updated Purpose, Required Dealer Action
2019-09-11
Added New Software Update > Update 192*
210335I
Change navigation to Service Information Portal
2019-10-03 (SIP)
* Updated Required Dealer Action : Step 1
PC operating system
2019-11-04
* Added Required Dealer Action : Step 1a
Battery part number update
2021-02-04
* Updated Update 192-210335J
Addressing typos
2021-03-18
Updated New Software Update : Update
*
192-210335J, Required Dealer Action
Add software update
2021-05-12
Updated New Software Update : Update
*
192-210335K, Required Dealer Action
Add video
2021-05-18
* Updated : Supplemental Procedure Video
Add K Battery Part Numbers
2022-04-29
* Updated : Update 192-210335K
HD BATTERY DIAGNOSTIC STATION (PART NUMBER:
GRX-3110HD)
Markets Affected
All markets are affected.
New Software Update
NOTE
All software updates must be performed by all markets to avoid
warranty issues by the date stated in Required Dealer Action.
Update 192-210335K
In addition to the change from Warranty Code to Test Code
that was introduced in version “J”, this update makes your GRX
machine capable of testing and charging the Parts and
Accessories LiFe batteries ( 4 Ah, 6 Ah, 8 Ah). The Test Code
replaces the Warranty Code and must be included in the notes
section of every claim where a battery is being replaced under
warranty, with the exception of the Livewire 12 V battery. If
testing batteries for non-warranty situations, simply disregard
the Test Code.
This update addresses new battery part numbers for 2021
models and revised menu selections.
Table 2. Update K Battery Part Numbers
Current United
States
65989-97E
66010-97E
65958-04C
65948-00C
65991-82B
65989-90B
66010-82B
66000171
66000174
66000175
66000301
66000302
66000303
New International Current Brazil (OE)
66000207A
66000212A
66000208A
66000206A
66000209
66000211
66000210
66000065A
66000066A
66000064A
NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING
INITIAL HERE
SERVICE
MANAGER
SALES MANAGER PARTS MANAGER
WARRANTY
PROCESS
MANAGER
LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO
Update 192-210335J
• The software update requires the Universal Serial Bus (USB)
cable provided with the GRX 3110. This USB cable is a
"Type A Male to Type A Male" cable.
This update addresses new battery part numbers for 2021
models and revised menu selections.
• See warranty manual for your region on retention length of
batteries and the corresponding printout requirements.
Update 192-210335I
1.
Previous Software Updates
This update addresses the additional part numbers for batteries.
Update 192-210335H
To download the latest file click GRX-3110_Software.
NOTE
Login into SIP through Google Chrome to view.
This update addresses an issue in the Japanese language
menu.
a.
The PC operating system must be Windows 7 or later
to work with the GRX 3110.
Update 192-210335G
This update addresses a print issue discovered in the Japan
market. Also, there is an update to the alpha numeric key pad
to make it more consistent when entering a Vehicle Identification
Number (VIN) and battery date code.
2.
When the download is complete, right click the file and
select Extract All to unzip the file.
3.
When the file has been downloaded and unzipped, double
click it to begin the installation process.
4.
Verify that the computer has the auxiliary power connected
to prevent loss of power during download.
5.
Follow the Installation Wizard to complete installation of
the update.
6.
Verify the GRX-3110 software has been updated by
selecting:
Update 192-210335F
This update has been created to improve testing algorithms to
ensure higher quality results.
• Extended battery testing time from a maximum of 90 min to
3 h.
• Battery claims are required to have the print out using the
latest software revision in order to receive credit.
Update 192-210335E
This update was created to include three battery part number
revisions. The Sportster/Street battery was revised in 2015.
The other two battery part numbers were revised in December
of 2016. Refer to Table 3.
Table 3. Update E Battery Part Numbers
Platform
Dyna
Softail
Sportster
Street
Touring
Trike
V-Rod
Part No.
65989-97D
65989-97D
65958-04B
65958-04B
66010-97D
66010-97D
65989-97D
Update 192-210335D
This update was created to improve the accuracy of warranty
claims on batteries. This update also allows for the technician
to complete the testing procedure and produce a printout with
warranty code if a battery becomes too hot, emits odors during
load testing or is suddenly removed from the charger.
a.
7.
PRINT/VIEW>VERSION INFO
The version displayed should be 192-210335K.
Supplemental Procedure Video
WARNING
Always review the appropriate service procedure prior to
performing it. This video is intended to supplement, not
replace, documented service procedures. Attempting
service procedures without the proper training, tools,
equipment, and manuals could result in death or injury to
you or others. This could also damage the motorcycle or
cause the motorcycle to operate improperly. (10406a)
This video is a supplement of the procedure covered in the
document. This video can only be viewed through SIP.
NOTE
With this update, charge times will increase due to a more
aggressive charge routine.
Required Dealer Action
NOTE
• Complete software update to the GRX-3110 by July 9, 2021.
• It takes about 45–90 min to complete the update.
• Contact Midtronics Customer Service with any issues related
to this process at 630-323-2800 in North America. Outside
the U.S., call 00-1-630-323-2800.
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