NTB20-029E

Classification:
Reference:
AN20-009E
Date:
NTB20-029E
March 3, 2022
TELEMATICS (IVC) SERVICE INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.
APPLIED VEHICLES: 2021-2022 Armada (Y62) – All
2022 Frontier (D41) – PRO-X, PRO-4X
2021-2022 Kicks (P15) – SR with Technology Package
2021-2022 Maxima (A36) – All
2022 Pathfinder (R53) – SV, SL, Platinum
2021 Rogue (T33) – SL with Premium Package, Platinum
2022 Rogue (T33) – SV, SL, Platinum
2021-2022 Sentra (B18) – SR with Premium Package
2020-2022 Titan/Titan XD (A61) – SV with Convenience Package,
SL, Platinum Reserve, PRO-4X
NOTE: If the customer experiences Wi-Fi hotspot related concerns only, DO NOT replace
the TCU. Have the customer contact the AT&T Support line at 1 (888) 719-7242.
SERVICE INFORMATION
The vehicles listed under APPLIED VEHICLES that come equipped with a factory installed
SOS switch, located near the overhead map lamp, also come equipped with a wireless
communication device called a Telematics Communication Unit (TCU). With an active
NissanConnect® Services subscription, the TCU communicates with the Nissan Data
Center to provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in
order to set up and maintain the telematics/in-vehicle communications (IVC) system, for the
vehicles listed under APPLIED VEHICLES.

An Order of Completion table has been provided on the next page that lists the
steps required to successfully configure a TCU after it has been replaced.

A check-off sheet has been provided on page 19. Print and check off steps as they
are completed. Staple the completed check-off sheet to the repair order.
Nissan bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume
that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED ACTIONS
IMPORTANT: After TCU replacement (steps 1-13):

If all of the steps in this bulletin are not completed, telematics services will not
operate properly.

Follow all of the steps in this bulletin and use the check-off sheet provided on
page 19.

If the TCU is replaced and the steps are not followed, the warranty claim will be
denied.
ORDER OF
COMPLETION
1ST
2ND
3RD
CONFIGURE TCU
WRITE VIN
REGISTER
INTELLIGENT KEYS

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

NTB20-029E
TCU REPLACEMENT
To avoid damage to the vehicle, only install new, unused TCUs into a vehicle. Each TCU is
registered to a specific VIN and will not function if swapped into another vehicle.
IMPORTANT:

During this procedure, Intelligent Key registration must be performed. You MUST
have ALL customer Intelligent Keys collected.

The new/replacement TCU must come from Nissan North America parts supply.

TCU configuration is required after replacement. Refer to step 14 on page 7.
Configuration must be completed prior to performing the Write the VIN to the TCU
procedure. If performed prior to configuration, the TCU may not function properly and might
need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.
Perform the following before saving the VIN data and configuration to prevent damage to
the TCU.

Connect the AC Adapter to the CONSULT PC.

Connect the CONSULT PC to the Internet via Wi-Fi or a network cable.

Ensure ASIST on the CONSULT PC has been synchronized (updated) to the
current date and all C-III plus software updates (if any) have been installed.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range
of the CONSULT PC or VI during reprogramming, the reprogramming may be
interrupted.

Turn OFF all vehicle electrical loads.

Turn ON the hazard warning lights.

Connect a battery maintainer or smart charger, set to reflash mode or a similar
setting, to ensure the battery voltage stays between 12.0 V and 15.5 V.
3/21
NTB20-029E
Save VIN Data from the Original TCU
1.
Set the parking brake.
2.
Connect the VI to the vehicle.
3.
Turn the ignition ON, with the engine OFF.
4.
Launch C-III plus on the CONSULT PC.
5.
Select Diagnosis (One
System).
Figure 1
6.
Select IVC.
Figure 2
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NTB20-029E
7.
Select Work Support.
IVC
Figure 3
8.
Select SAVE VIN DATA, and
then select Start.
IVC
Figure 4
9.
Select Start.
IVC
NOTE: If the VIN data cannot
be saved, skip to step 11 on
page 6. You will be instructed
to manually enter the VIN at
step 51 on page 20.
Figure 5
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NTB20-029E
10.
Select End.
IVC
Figure 6
Remove the Original TCU
11.
Remove the TCU from the vehicle.

Refer to the ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL &
NAVIGATION SYSTEM > REMOVAL AND INSTALLATION > TCU.
Install the New TCU
Configuration must be completed prior to performing the Write the VIN to the TCU
procedure. If performed prior to configuration, the TCU may not function properly and might
need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.
12.
Write down the part number listed on
the new / replacement TCU (Figure 7).

13.
The TCU part number will be
needed later in this bulletin.
XXXXX
Install the new / replacement TCU into
the vehicle.

Refer to the ESM: DRIVER
INFORMATION & MULTIMEDIA
> AUDIO VISUAL & NAVIGATION
SYSTEM > REMOVAL AND
INSTALLATION > TCU.
6/21
XXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXXX
Figure 7
NTB20-029E
Configure the TCU
14.
Select Re/programming,
Configuration.
NOTE: C-III plus screens for steps 1517 are not shown.
15.
Read the precautions on the C-III plus
screen, and then select Next.
16.
Select the model and model year.
17.
Select Select, and then select
Confirm.
Figure 8
18.
Select IVC.
Figure 9
19.
Is the vehicle a Rogue?

YES: Select Configuration.

NO: Skip to step 23 on page 9.
Figure 10
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NTB20-029E
20.
Sign into Server authentication.
Figure 11
21.
Select START.
xxxxxxxxxxxxxx
Figure 12
22.
Select End when complete, and then
skip to step 28 on page 11.
xxxxxxxxxxxxxx
Figure 13
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NTB20-029E
23.
Select After ECU Replacement.
Figure 14
24.
Select Manual selection.
Figure 15
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NTB20-029E
25.
Use the chart below to select the applicable Type ID.
VEHICLE
2021-2022 Armada
SYSTEM
-
TYPE ID
28277-6JL0A
With Remote Engine Start
28277-9BU0A
Without Remote Engine Start
28277-9BU1A
With Remote Engine Start
28277-5R00A
Without Remote Engine Start
28277-5R00B
2021-2022 Maxima
-
28277-9DL0A
2022 Pathfinder
-
282A2-6TA1A
With Remote Engine Start
28277-6LB0A
Without Remote Engine Start
28277-6LB0C
With Remote Engine Start
28277-9FV0A
Without Remote Engine Start
28277-9FV2A
2022 Frontier
2021-2022 Kicks
2021-2022 Sentra
2020-2022
Titan/Titan XD
NOTE: If C-III plus automatically selects the Type ID, there will be no options shown
under Type ID (see Figure 16). Skip to step 27.
26. Select Next (not shown).
27. Select OK.
Figure 16
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NTB20-029E
Write the VIN to the TCU
Configuration must be completed prior to performing the Write the VIN to the TCU
procedure. If performed prior to configuration, the TCU may not function properly and might
need replacement.
NOTE: The warranty claim will be denied if this is not followed correctly.
28. Navigate to IVC Work support.

Refer to steps 1-7 on pages 4-5.
IVC
29.
Select WRITE VIN (SAVED DATA).
NOTE: If the VIN DATA could not be
saved in step 9, skip to Manually
Enter VIN Data (if needed) at step 51
on page 20.
30.
Select Start.
Figure 17
31.
Select Start.
IVC
xxxxxxxxxxxxxx
Figure 18
32.
Select End.
IVC
Figure 19
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NTB20-029E
33.
Review the TCU part number written down in step 12.

If the part number is 28275-5SN0B, 28275-5SN0F, or 28275-5SN4B:
o Skip to Verify Telematics Function (if needed), beginning on page 15.

If the part number is not 28275-5SN0B, 28275-5SN0F, or 28275-5SN4B:
o Perform Confirm Network Initial Settings (if needed), below.
Confirm Network Initial Settings (if needed)
34.
Select Diagnosis (One
System).
Figure 20
35.
Select IVC.
Figure 21
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NTB20-029E
36.
Select Work Support.
IVC
Figure 22
37.
Select Network initial
settings.
Figure 23
38.
Select Start.
Figure 24
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NTB20-029E
39.
Check the Network initial setting state field (Figure 25).
NOTE: It may take up to 15 minutes for the result described below to display.

If the result is “100%”:
a. Confirm “Completed”
displays in the
Current status field.
b. Select End.
c. Skip to Intelligent
Key Registration on
page 18.
Figure 25

If the result is “0”:
a. Confirm the VIN is
written correctly.
b. Skip to Verify
Telematics Function
(if needed), beginning
on page 15.
Figure 26

If the result is a number between 1 and 5:
a. Wait 24 hours and then perform steps 34-39 again.
 If a number between 1 and 5 displays again, contact the Nissan Owner
Services call center at (855) 426-6628, between the hours of 8am and 7pm
Central Standard Time (CST), Monday through Friday.
During the call, the agent will request the following:

Owner name, dealer name, dealer code, and dealer employee name
and contact information.
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NTB20-029E
Verify Telematics Function (if needed)
40.
Turn the ignition OFF, and then wait for 10 minutes.
41.
Turn the ignition ON with the engine OFF.
42.
Turn the hazard warning lights ON, and then wait for 15 minutes.
43.
Turn the ignition OFF, and then wait for 10 minutes.
44.
Turn the ignition ON with the engine OFF, and then wait for 15 minutes.
45.
From the home page, select Info.
Figure 27
46.
Select System Information.
Figure 28
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NTB20-029E
47.
Select Software Update.
Figure 29
48.
Select Start Software Update.
Figure 30

“Locating new software…” should
display, as shown in Figure 31.
Figure 31
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NTB20-029E
xxxxxx
xxxxxx
xx
Figure 33
Figure 32
49.
To confirm telematics functionality, ensure the screen in either Figure 32 or Figure 33,
above, is displayed.

If the screen matches Figure 32 or Figure 33, the procedure is complete.

If the screen matches Figure 34,
(“There is no current WI-Fi
connection”) perform steps
40-49 again.
o If Figure 34 displays after
performing steps 40-49 two
times, wait 24 hours and then
perform steps 40-49 a third
time.
o If Figure 34 displays after
the third attempt, contact the
Figure 34
Nissan Owner Services call
center at (855) 426-6628,
between the hours of 8am and 7pm Central Standard Time (CST), Monday
through Friday.
During the call, the agent will request the following:
 Owner name, dealer name, dealer code, and dealer employee name and
contact information.
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NTB20-029E
Intelligent Key Registration
50.
Perform Intelligent Key registration for all customer Intelligent Keys.

Refer to the C-III plus operations manual for Intelligent Key registration
instructions.
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NTB20-029E
CHECK-OFF SHEET
IMPORTANT:

Follow all of the steps in this bulletin and use the check-off sheet provided below.

Staple the completed check-off sheet to the repair order.
Perform the following if the TCU has been replaced:

Complete the actions below in the order listed.

Check off each action when it is completed.
CHECK
BOX
ACTION
1
Configure TCU (1)
2
Write VIN to TCU (2)
3
Register Intelligent Key (3)
(1)
Refer to page 7, step 14, section Configure the TCU.
(2)
Refer to page 11, step 28, section Write the VIN to the TCU.
(3)
Refer to page 18, step 50, section Intelligent Key Registration.
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NTB20-029E
Manually Enter VIN Data (if needed)
If manually entering the VIN, double check that the VIN is correct before saving. Saving the
incorrect VIN to the TCU can result in services not working and the TCU may need to be
replaced, even after correcting the wrong VIN.
NOTE: The warranty claim will be denied if this is not followed correctly.
The following is only needed if automatic
“SAVE VIN DATA” or “WRITE VIN (SAVED
DATA)” did not complete correctly.
51.
IVC
Select WRITE VIN (MANUAL INPUT),
and then select Start.
Figure 35
52.
Enter the VIN:
IVC
a. Touch the VIN (1ST TIME) input
field and type in the VIN.
b. Touch the VIN (2ND TIME) input
field and type in the VIN again.
xxxxxxxxxxxxxxxxxxxxx
53.
Select Start.
xxxxxxxxxxxxx
xxxxxxxxxxxxx
Figure 36
54.
Select End.
IVC
Figure 37
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NTB20-029E
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
April 6, 2020
NTB20-029
July 6, 2020
NTB20-029A
Changes to page 1 and to steps 34-42
January 27, 2021
NTB20-029B
Updated APPLIED VEHICLES and added part
numbers to step 20
February 3, 2021
NTB20-029C
Classification number updated
April 21, 2021
NTB20-029D
Changes made throughout
NTB20-029E
APPLIED VEHICLES revised, changes made
on page 10, and Verify NissanConnect®
Services Enrollment and Subscriptions (if
needed) section removed
March 3, 2022
DESCRIPTION
Original bulletin published
21/21
NTB20-029E