2302221

NUMBER:
23-022-21
GROUP:
23 - Body
DATE:
June 26, 2021
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
This Technical Service Bulletin (TSB) has also been released as a Rapid Response
Transmittal (RRT) 21-078, date of issue June 26, 2021. All applicable Sold and Un-Sold RRT
VINs have been loaded. To verify this RRT service action is applicable to the vehicle, use VIP
or perform a VIN search in DealerCONNECT/Service Library. All repairs are reimbursable
within the provisions of warranty. This RRT will expire 18 months after the date of issue.
SUBJECT:
External AC Power Outlet Detaches From the Bezel
OVERVIEW:
This bulletin involves inspecting if the external AC power outlet is loose in the frame and repairing if
needed
MODELS:
2021
(DT)
RAM 1500 Pickup
2021
(DJ)
RAM 2500 Pickup
2021
(D2)
RAM 3500 Pickup
2021
(JT)
Jeep Gladiator
NOTE: This bulletin applies to vehicles within the following markets/countries: North
America, APAC, EMEA and LATAM.
NOTE: This bulletin applies to vehicles built or after January 03, 2021 (MDH 0103XX) and
built on or before February 24, 2021 (MDH 0224XX) equipped with Exterior 115V AC
Outlet (Sales Code XBE) or Exterior 230V AC Outlet (Sales code XXE).
23-022-21
-2-
SYMPTOM/CONDITION:
Customers may comment on the following:
• The external AC power outlet is loose in the frame (Fig. 1) .
Fig. 1
AC power outlet Detached From Frame/Bezel
1 - AC power outlet
2 - Outlet Frame
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. If any vehicle not on the
VIN list exhibits the symptom/condition, perform the diagnostic procedure.
1. Did the vehicle come in with a loose external AC power outlet?
• YES>>> Proceed Step 1 to of the Repair Procedure.
• NO>>> Proceed to Step 2 of the diagnostic procedure.
2. Disconnect and isolate the negative battery cable(s). Refer to the detailed service procedures
available in DealerCONNECT/Service Library under: 08 - Electrical / 8F - Engine Systems /
Battery System / Standard Procedure Single or Dual 12 Volt Battery System.
-3-
23-022-21
3. Using a Pull Gauge (8828B) and 1\4 inch extension, 14 inches long. Put the large hook of the
pull gauge into the into the ratchet end of the extension. Place the socket end of the extension
on the outlet. Pull on the gauge, applying 80 N (18 lbf) of pressure on all four corners of the
AC power outlet (Fig. 2) and (Fig. 3) .
Fig. 2
Pull Gauge Used on AC power outlet
1 - Pull Gauge (8828B)
2 - 1\4 inch extension, 14 inches long
Fig. 3
Extension on AC power outlet
23-022-21
-4-
4. When applying pressure on the AC power outlet, did it detach from the frame?
• YES>>> Proceed to Step 1 of the Repair Procedure.
• NO>>> This bulletin has been completed, use inspection LOP (08-28-04-90) to close the
active RRT.
PARTS REQUIRED:
Qty.
4 (AR)
1 (AR)
4 (AR)
Part No.
68403120AA
06104610AA
06509748AA
1 (AR)
06512043AA
1 (AR)
LoctiteT 401
Description
Rivets (Used in Ram Cargo Box Only)
Screws (Four Pack, JT)
Plastic Nuts (Used for RAM and JT, Bed
Mounted AC power outlet)
Screws (10 pack, RAM With Bed Mounted AC
power outlet)
Shop Supply
SPECIAL TOOLS/EQUIPMENT REQUIRED:
Tool and/or Equipment #
8828B
Description
Pull Gauge
-5-
23-022-21
REPAIR PROCEDURE:
1. Disconnect and isolate the negative battery cable(s). Refer to the detailed service procedures
available in DealerCONNECT/Service Library under: 08 - Electrical / 8F - Engine Systems /
Battery System / Standard Procedure Single or Dual 12 Volt Battery System.
2. Remove the four fasteners on the frame of the outlet (Fig. 4) , (Fig. 5) and (Fig. 6) .
Fig. 4
RAM Cargo Box AC power outlet
23-022-21
-6-
Fig. 5
RAM Bed Mounted AC power outlet
Fig. 6
Gladiator Bed Mounted AC power outlet
3. Pull out the AC power outlet to gain access to the back side of Outlet.
4. Push the AC power outlet into the frame, making sure all eight retaining tabs are locked in
place.
-7-
23-022-21
5. Apply Loctite 401 to all eight of the retaining tabs (Fig. 7) .
Fig. 7
Location for Loctite 401
6. Allow Loctite 401 to seep down in between the two components.
7. Allow Loctite 401 to set up before install the outlet back onto the vehicle.
8. Install the AC power outlet into the mounting point on the bed wall.
NOTE: For vehicle with bed mounted outlet only. If rivets were used to hold the AC power
outlet to the bed wall, four new nuts and bolts will be needed to reinstall the AC
power outlet to the bed wall (Fig. 5) and (Fig. 6) .
9. Tighten the four fastener that hold the AC power outlet to the body.
10. Connect the negative battery cable, this bulletin has been completed.
NOTE: Make sure to vacuum up any debris, if rivets had to be drilled out to remove the AC
power outlet.
23-022-21
-8-
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
Description
Skill Category
Amount
08-28-04-90
AC power outlet - External Bed
Mounted, Inspect
(1 - Semi-Skilled)
6 - Electrical and Body
Systems
0.2 Hrs.
08-28-04-91
AC power outlet - External Bed
Mounted, Inspect and Repair
(1 - Semi-Skilled)
6 - Electrical and Body
Systems
0.3 Hrs.
FAILURE CODE:
ZZ
Service Action