Service Manager

Polestar 
Service and Parts Business
Service Manager Bulletin
TITLE:
Factory Scheduled Maintenance (FSM) - Polestar 1
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
010P
Warranty
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
2021-09-17
2022-02-10
Page 1 of 4
Scheduled Maintenance for Polestar 1
The service schedule for Polestar is 1 year or 10,000 miles (16,000km), whichever occurs first. The
schedule is set out in the Status & Warranty booklet in the car and also on Vida. The vehicle will also
notify the customer when to schedule service.
The first scheduled service only is complementary on any Polestar 1 vehicle, with the cost being
covered by Polestar to the servicing retailer via a warranty claim. Polestar will cover the cost of a car
wash and the parts and labor for the first service.
Polestar will also cover the Pick-up & Reunite of the vehicle nationwide. This not only applies to
the 1st service but also any subsequent scheduled maintenance while the vehicle is under the
manufacturer’s warranty which is 48 months or 40,000miles (64,000km) whichever occurs first.
To perform a scheduled maintenance on a Polestar vehicle, follow the instructions in Vida. With the
vehicle open in Vida, navigate to Lists -> New List -> Type mileage -> then select the program.
The Print Icon will allow you to create a check sheet for the service to flag each step as ‘Done’. This
Check List can also be printed out.
Produced and printed in the USA and available as an electronic document.
© Polestar 2022
Service Manager Bulletin 00-010P
Page 2 of 4
2022-02-10
Service Manager Bulletin 00-010P
Claim type:
PSC3CW – Polestar 1 Car Wash
97280 Polestar Wash
PSC3PD – Polestar 1 Pick-up & Delivery
93005 Pick-up and delivery workshop visit
PSC3SM – Polestar 1 First Year Service
Operation
Description
Main Qty of op
17301
Original Service (main operation) M
1
17481
Cleaning inside windscreen
1
36304
Blade windscreen wiper x2 replace
1
Part No
32282838
WIND SHIELD WIPER
US
1,00 max
31372212
OIL FILTER INSERT
US
1,00 max
8889953
ENGINE OIL
US
8,00 max
Service 2.0 Software
In order to give customers the best possible service experience, during factory scheduled
maintenance please update Polestar 1 software in VIDA if software is available.
Checking software availability before service visit
Software availability can be checked before a vehicle readout, if desired, by using the Search tab in
VIDA. The VIN is entered then click Select. Navigate to the Software Installation tab and then Available
Installations and Upgrades. If software is available, several part numbers may be available. If software
is not available VIDA will have text that says “No software information found”
Claiming Instructions for the update only as a separate claim
Claim type:
SWUPGPS
Labor operation:
36004
2022-02-10
Page 3 of 4
Service Manager Bulletin 00-010P
Cause code:
1C
Customer Symptom code:
98
Time:
0.7
Page 4 of 4
2022-02-10