TXXP DBP

Warranty Extension TXXP: Hydraulic Electronic Control Unit (HECU) –
Dealer Best Practice
May 09, 2022
Warranty Extension Terms: 15 years/unlimited miles
Updates to this Document
• TSB # 22-BR-001H-1 – Warranty Extension (HECU)
Date
05/09/2022
Description of Warranty Extension:
The warranty coverage for the hydraulic electronic control unit (HECU) for certain 2009-12 Genesis (BH) and 2011-12 Equus
(VI) vehicles for repairs and replacement has been extended to 15 years with unlimited miles from the date of original
retail delivery or date of first use and is valid for original and subsequent owners.
Affected Vehicles:
•
•
Certain 2009-2012MY Genesis (BH) produced from April 30, 2008, to March 28, 2012
Certain 2011-2012MY Equus (VI) vehicles produced from July 13, 2010, to March 24, 2012
*To see if the vehicle is eligible, go to Hyundaidealer.com > WEBDCS > Vehicle Information Screen. Input the VIN
number and look under the heading ‘Extended Factory Warranty’ to see if TXXP is listed for the vehicle
The Fix:
If the HECU is found to be defective, replace the HECU according to the applicable Service Manual procedures. Air bleeding
and HECU calibration are required after replacing the HECU.
•
•
Estimated Repair Time: 2.1hrs. to inspect and replace
Recommended Technician Training Level:
o Expert Service Technician who has at least 2 years of experience repairing Hyundai brake systems.
Having completed Chassis. Classroom (SVCC28_205 or equivalent) is a plus.
Recommended Alternative Transportation:
It is recommended to plan and schedule a SRC as needed to meet the customers’ alternative transportation needs.
Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
 Yes
 No
Readiness: Are parts in stock to complete this warranty extension?
 Yes – Provide customer with ETA
 No – Contact parts and get ETA
Reception: Did you explain to the customer the expected repair time based on the repair?
 Yes
 No
Reception: Did you explain to customer the warranty requirements?
 Yes
 No
Reception: Did you offer the customer Alternative Transportation?
 Yes
 No
Repair: Does the Technician meet the recommended training requirements to complete this warranty extension?
 Yes
 No
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
 Yes
 No
Additional Training & Resources
Are there any additional training resources that need to be here? Any courses from HLP?
•
Classroom (SVCC28_205 or equivalent) is a plus.
Hyundai Learning Portal
•
Parts
Classroom (SVCC28_205 or equivalent) is a plus.
Warranty:
•
•
•
Submit Claim on Campaign Claim Entry Screen
If a part that is not covered by this warranty extension is found in need of replacement while performing this TSB and
the affected part is still under warranty, submit a separate claim using the same repair order. If the affected part is out
of warranty, submit a Prior Approval request for goodwill consideration prior to performing the work.
Three (3) bottles of brake fluid will be reimbursed through each of the labor op codes above.
Model
Op. Code
Operation
Op Time
Applicable Part
Nature Cause
Number
Genesis (BH) & Equus (VI) 10D229R1
58920-3N3A0
Genesis (BH) & Equus (VI) 10D229R2
58920-3M2A6
Genesis (BH)
10D229R4
Genesis (BH) & Equus (VI) 10D229R5
HECU
Inspection and
Replacement
58920-3M2A5
2.1 M/H
58920-3M3A6
Genesis (BH)
10D229R6
Genesis (BH)
10D229R7
58920-3M3A5
Genesis (BH)
10D229R8
58920-3M0A6
V62
ZZ1
58920-3M0A5
Customer Notification
As of 05/09/22, affected owners are expected to be mailed notification letters of this warranty extension in May 2022/June
2022.
Contact Reference
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
Customer Support
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
Hyundai Recall / Campaign
Website
1‐855‐671‐3059
Hyundai Customer Care Center
(General Questions)
1‐800‐633‐5151
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
www.hyundaiusa.com/recall
Customer questions or concerns related to recall or
service campaigns
Updated information related to the specific recall or service
campaign
Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) Tutorials
Car Care Scheduling (Xtime) - Recall
Appointment Notification
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
1.
2.
3.
4.
5.
Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt. Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN Listing A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and retailed.
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov
Appendix
Updates to this Document
• TSB # 22-BR-001H – Warranty Extension (HECU) Available
Date
03/24/2022