Quality Monitori

Monthly Updates
Date: January 4, 2016
VW PROFI Program
Quality Monitoring - VWoA
Quality Monitoring Updates
Contents
1.
Inbound Requests – Overview
Pg. 2
3.
Outbound Requests – Closed
Pg. 7
2.
1
Outbound Requests – New/Open
Quality Monitoring
Pg. 3
Monthly Updates
Date: January 4, 2016
VW PROFI Program
Quality Monitoring - VWoA
1. Inbound Requests – Overview
2014
Inbound requests year-to-date overview
Cases
Received
33
2015
Cases
Received
39
Cases Closed
33
Cases Closed
38
New
Unknown
Issues*
4
New
Unknown
Issues
10
Cases with
Known
Issues*
6
Cases with
Known
Issues
29
Average
Time to
Close*
23 days
Average
Time to
Close
9 days
* 2014 tracking did not begin until October.
2
Quality Monitoring
Monthly Updates
Date: January 4, 2016
VW PROFI Program
Quality Monitoring - VWoA
2. Outbound Requests – New/Open
Topic ID
New/Open outbound requests
2015-045
Passat and Jetta Door locks (VIN-4-A-PIN)
Model Year: 2015-2016
Carline(s): Jetta, Passat
See outbound request form attached for the required actions.
Still currently investigating topic.
Please send any information/case details to the Profi Inbox with
the request title in the subject line.
3
Quality Monitoring
Opened
Weeks Open
11/5/2015
9
Monthly Updates
Date: January 4, 2016
VW PROFI Program
Quality Monitoring - VWoA
2. Outbound Requests – New/Open
Topic ID
New/Open outbound requests
2015-046
Beetle Front Door Window Guide (VIN-4-A-PIN)
Model Year: 2016
Carline(s): Beetle, Beetle Convertible
See outbound request form attached for the required actions.
Still currently investigating topic.
Please send any information/case details to the Profi Inbox with
the request title in the subject line.
4
Quality Monitoring
Opened
Weeks Open
11/9/2015
8
Monthly Updates
Date: January 4, 2016
VW PROFI Program
Quality Monitoring - VWoA
2. Outbound Requests – New/Open
Topic ID
New/Open outbound requests
2015-047
Golf SportWagen Sunroof Drain Tube (VIN-4-A-PIN)
Model Year: 2015-2016
Carline(s): Golf SportWagen
See outbound request form attached for the required actions.
Still currently investigating topic.
Please send any information/case details to the Profi Inbox with
the request title in the subject line.
5
Quality Monitoring
Opened
Weeks Open
11/10/2015
8
Monthly Updates
Date: January 4, 2016
VW PROFI Program
Quality Monitoring - VWoA
2. Outbound Requests – New/Open
Topic ID
New/Open outbound requests
Opened
Weeks Open
2015-049
Golf Front Window Regulator
11/24/2015
6
Model Year: 2015-2016
Carline(s): Golf, Golf GTI, Golf SportWagen
See outbound request form attached for the required actions.
Still currently investigating topic.
Please send any information/case details to the Profi Inbox with
the request title in the subject line.
6
Quality Monitoring
Monthly Updates
Date: January 4, 2016
VW PROFI Program
Quality Monitoring - VWoA
3. Outbound Requests – Closed
Topic ID
Outbound requests closed within the last month
There were no outbound requests closed in the last month.
7
Quality Monitoring
Closed
Weeks Open