21NA135

Bulletin No.:
Service Bulletin
Date:
21-NA-135
February, 2022
INFORMATION
Subject:
Information on Obtaining Techline Calibrations for Law Enforcement and Government
Vehicles to Disable or Enable Content
Brand:
Model:
Buick
GM
Passenger
Cars and
Light Duty
Trucks
Cadillac
Chevrolet
GMC
Model Year:
VIN:
from
to
from
to
2019
2022
—
—
Engine:
Transmission:
—
—
Involved Region or Country
United States and Canada
Condition
The purpose of this bulletin is to inform dealership personnel about Law Enforcement and
Government vehicles that request to disable or enable content.
Cause
In some cases, it is not possible to disable/enable a feature. Contact the Techline
Customer Support Center (TCSC) to see if disabling/enabling the desired feature is
possible for the specific vehicle. The agency/requestor should be reminded that any
disabled features should be made fully operational or disclosed PRIOR to sale of the
vehicle.
Correction
Follow this process to obtain the calibration to make the above vehicle modifications. In
General Motors continuous effort to provide customer support, the following process is in
effect for those select governmental agencies that require and qualify for enabling/
disabling certain features.
Techline will provide the appropriate software change and instruct the technician how to
complete the reconfiguration.
Note: Check the Upfitter site for additional information for certain models/upfits.
Note: This is a customer pay repair.
Service Procedure
Important: In Canada, disabling DRL is prohibited
by Transport Canada.
1. ONLY the following governmental agencies qualify
for this disable/enable calibration request:
• City / State / Provincial Government
• Police / Sheriff Departments
• FBI
• CIA
• DEA
• RCMP
• Emergency Vehicles – if government owned
2. All requests are to be made through the Techline
Customer Support Center (TCSC) at
1-800-828-6860 English or 1-800-503-3222
French.
Copyright 2022 General Motors LLC. All Rights Reserved.
3. The dealership will be required to obtain a letter on
official agency letterhead requesting the disable/
enable. The letter should include the following:
• Acknowledgement that the agency owns the
vehicle
• The reason for the disable/enable
• Which features are to be disabled/enabled
• Specific VIN(s) of the vehicle(s) that features
will be disabled/enabled
• Prior to any sale of the vehicle(s) listed above,
the agency will either (1) ensure that the [insert
feature(s) which has/have been requested for
disable/enable] system will be made fully
operational, or (2) disclose to the end customer
that such system is not operational. To
re-enable/disable features prior to vehicle sale,
contact Techline Customer Support
Center (TCSC)
Page 2
February, 2022
Bulletin No.: 21-NA-135
4. The letter must be kept in the service history file at
the dealership, and a copy sent to TCSC before
the disable/enable procedures/calibrations will be
released. In most cases, the vehicle(s) will require
a software change, using a VCI number provided
by the TCSC.
This is a list of calibrations that are available:
6N5
BCV
BCN
9G8
UTQ
6J7
5J1
5J3
7Y6
UTJ
SK5
SK0
SK3
SK4
Engine time out disable (some models)
DRL disable
Version
3
Modified
Released June 10, 2021
September 14, 2021 – Added the 2022 Model Year, a Note in the Correction section and
RPOs SK5, SK0, SK3, SK4.
February 04, 2022 – Updated the Cause and #3 under Service Procedure.
Note: Key Words: Idle, 5W4, Police, 9C1, Light, DRL.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION