S228A000004

Case Number: S228A000004
Release Date: May 2022
Symptom/Vehicle Issue: Panasonic VP4R Wi-Fi New Enrollment Pause
Discussion: AT&T is currently on a Retail Wi-Fi “Sales Hold” for the impacted SXM Stellantis
Panasonic VP4R radio program. The Sales Hold will be lifted once the current Panasonic HU issue is
resolved.
New SXM Stellantis Panasonic VP4R radio (UAQ, UAV, UAX) vehicles attempting to activate Wi-Fi
are redirected to the following AT&T portal message: “In-car Wi-Fi hotspot service is currently
unavailable for your vehicle. If you cannot sign up for In-car Wi-Fi hotspot service, please know that
we and your vehicle manufacturer are working to resolve the issue as quickly as possible. You will be
notified when In-car Wi-Fi hotspot service is available for you to enroll. Thank you for your patience.”
See Fig 1 below.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020
Fig 1.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020