A9022732052299_5

Technical Service Bulletin
90 Audi connect user management option greyed out or SOS and Roadside with no function (DTC P169A00 /
U13EB00)
90 22 73 2052299/5 June 29, 2022. Supersedes Technical Service Bulletin Group 90 number 22-46 dated February
22, 2022 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All Audi Vehicles
2019 – 2023
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
5
--
Revised Condition (updated revision
history)
4
02/22/2022
Revised Condition (Removed DTC
U142100, please see TSB 2056076 (please
check applicability for the respective VIN
in ElsaPro))
3
Revised Condition (Added Note and
10/23/2018
added DTC)
Revised Service (Updated ODIS version
release date)
Page 1 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Customer states:
• The Audi Connect “User management” screen is greyed out and
the customer cannot complete the key user pairing (Figure 1).
OR
Figure 1. User management.
• The SOS emergency button is red or flashing red. When the
customer presses the button, the message “Your subscription for
the emergency call service has expired. For information on
renewal options, please contact your Audi dealer or visit the Audi
Website” (Figure 2) is displayed.
Figure 2. Error message in MMI.
Workshop findings:
Additionally, the following DTCs are present in the system:
• DTC P169A00 (Transport mode active) is stored in the engine control module (ECM), J623 (address word 0001).
• DTC U13EB00 (Emergency call module and communication unit Flight mode activated) is stored in the
emergency call module and communication unit, J949 (address word 0075).
Page 2 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
Starting with MY19 vehicles, a new telematics module called the “Control Module for Emergency Call Module and
Communication Unit, J949”, also known as Connectivity Box or “ConBox” for short, is installed for cars with PR Code
IW3. The diagnostic address is 0075 and the module ID is J949. This new ConBox module can only be diagnosed
using the VAS 6154 wireless diagnostic head.
Tip: In the previous model years the Key User Pairing, Remote Services, SOS, and Roadside features were
handled by the connected gateway, but starting with MY19 this connectivity portion of the gateway is now moved
to the ConBox. This new ConBox supports LTE, whereas the previously connected gateway was only 3G GSM
capable.
In order to activate the ConBox LTE data connection, the vehicle must be taken out of transport mode using the
VAS 6154. The older diagnostic heads (e.g. VAS 5054 or previous) cannot properly address this control unit over
diagnostics due to the new diagnostic protocol. If the VAS 6154 is not used, then the ConBox will remain in
transport mode (Flight mode) and will set a DTC of P169A00 (Transport mode active). Additionally, the gateway
module will set a DTC of U142100 (Control module for emergency call module and communication unit no
communication).
Production Solution
Not applicable.
Service
Please perform the following steps (included in PDI Checklist):
1. Change the adaptation for fight mode in diagnostic address 0075 at, Self-diagnosis >> Go to address 0075 >>
Adaptation values “Basis connect function” >> Flight mode >> Deactivate.
Page 3 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
2. Hit “Apply”.
3. Cycle the ignition off and then back on.
4. Within Self-diagnosis go to DTC readout for diagnostic address 00175 and clear the DTC.
5. Cycle the ignition off and then back on again.
6. Verify that the SOS light is green and/or the Audi connect User management option is now selectable.
7. If the issue persists disconnect the tester, roll the windows up, close all doors, and lock the vehicle for 2-3
minutes t allow the car to go through a sleep cycle, then retry steps 4-6 if necessary.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2052299) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 4 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.