SA-004-22c

BULLETIN NOTES
This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text.
Previous Service Alert:
Date(s) Issued:
SA-004/22
05/12/22, 04/04/22 and 02/01/22
SA-027/21
12/21/21, 09/28/21, 06/24/21 and 04/07/21
SA-027/20
10/16/20, 09/22/20, 09/11/20, 07/16/20, 06/23/20, 04/08/2
0, 03/19/2020 and 02/11/20
SA-042/19
12/12/19 and 09/25/19
APPLICABLE MODEL(S)/VINS
2019-2022 Mazda3
2021-2022 CX-5
2022 MX-30
2020-2022 CX-30
2021-2022 CX-9
2023 CX-50
DESCRIPTION
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
NOTE: Before proceeding:
• Document the vehicle's current MAZDA CONNECT CMU software version.
• Confirm that the Connectivity Master Unit (CMU) is updated to the latest software version.
Go to MGSS -> Infotainment -> MAZDA CONNECT Updates
Go to TSB 16-001/20 to view MAZDA CONNECT CMU software fix list.
• Confirm that the customer's device is compatible. Go to connect.mazda.com -> Support -> Compatibility.
• Confirm that the customer's device is updated to the latest software version.
• If CMU log data collection is necessary, collect the data and continue troubleshooting using this document. If no
failure is found, release the vehicle to the customer and inform them that the infotainment system data is being
analyzed. Hotline will contact you at a later date with the results.
• Apple Carplay/Android Auto FAQ, go to SA-001/19.
• If you suspect a counterfeit Navi SD card, ask the customer for proof of purchase. It cannot be determined by
visually looking at the label. If Mazda Toolbox is used and a counterfeit SD card is detected, the customer VIN
may be locked-out.
○
○
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• If possible, complete any one of the Microsoft Forms Questionnaires. Go to MGSS -> Infotainment -> MAZDA
CONNECT Questionnaire.
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Index:
No. 1 Blank Screen
No. 2. Rear View Camera is not displayed
No. 3 Rebooting
No. 4 Infotainment System Has No Sound
No. 5 Commander Switch Does Not Work
No. 6 Bluetooth device will not pair
No. 7 Incorrect GPS position
No. 8 Voice Recognition Does Not Work
No. 9 Cannot Make a Hands-Free Call
No. 10 Cannot Play Bluetooth Audio
No. 11 Navigation address not found
No 12 How to Check VIN
No. 13 How to update the Navigation SD Card Map
No. 14 How to Check Navi SD Card VIN Lock
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No. 1 Blank Screen
Step
1
Inspection
Result
Is the Rear View Camera displayed?
Press and hold the Power Button. Is the screen
displayed correctly?
Mazda3, CX-30, MX-30
Yes
Go to step 2.
No
Refer to No. 2. Rear View Camera is
not displayed.
Yes
Normal Operation.
No
Go to step 3.
Yes
Normal Operation.
No
Go to step 4.
Yes
Go to MGSS for DTC diagnosis.
No
2019-2020 vehicles - Go to step 7.
2021-2022 vehicles - Go to step 5.
Yes
Replace the affected CMU and
confirm the CMU replacement part
software is at the latest version (see
MGSS -> Infotainment/TCU ->
MAZDA CONNECT Updates).
No
2021-2022 CX-5 and CX-9 - Update
CMU software version to 7000C0ANA03_11040 or later, then go to
step 6.
2021-2022 Mazda3, CX-30 and MX30 - Retrieve CMU log data and
contact Hotline for additional
support.
CX-5, CX-9
2
3
Press the "HOME" button. Is the HOME screen
displayed correctly?
4
Using M-MDS, are any infotainment system DTC's
stored?
5
Action
Retrieve 6 digit CMU Serial Number. Go to "CMU
Serial Number Retrieval".
Is the CMU Serial Number within the affected range?
See "Affected CMU Serial Number Range and Part
Number Suffix" table.
2021-2022 CX-5 and CX-9 - Did CMU software
version 7000C0A-NA03_11040 or later correct
customer concern?
Yes
Repair complete.
6
No
Retrieve CMU log data and contact
Hotline for additional support.
Yes
Repair as necessary.
7
2021-Current CX-5 - Inspect connector C-16 for
corrosion due to liquid spill. Is corrosion found at C16?
Other models - Go to next step.
No
Go to next step.
8
Is there a device connected to the USB port?
Yes
Go to step 9.
No
Go to step 10.
9
Disconnect the USB device. Does the display function
Yes
USB device is not compatible.
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properly after USB device is disconnected?
No
Go to step 10.
10
Is the connector for the Center Display inserted
correctly?
Yes
Go to step 11.
No
Insert the connector correctly.
11
Are the connectors for the CMU inserted correctly?
Yes
Go to step 12.
No
Insert the connectors correctly.
12
Is the CMU voltage out (PWR CTRL OUT) at 0920101A Terminal 1S, SB wire, of the CMU normal?
Yes
Go to step 13.
No
Go to step 14.
13
Swap the Center Display with good known vehicle. Is
the screen display normal?
Yes
Check / Replace the Center Display.
No
Go to step 14.
Check / Replace the CMU.
Yes
14
Swap the CMU with good known vehicle. Is the
screen display normal?
No
• Retrieve CMU log data if
possible before replacing the
CMU.
• Document date and time of
the condition.
Repair / Replace wiring harness. Go
to MGSS View Content -> Wiring
Diagram -> Body and Accessories > Entertainment System.
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No. 2 Rear View Camera is not displayed
Step
Inspection
Result
Action
1
Using M-MDS, are any infotainment
system DTC's stored?
Yes
Go to MGSS for DTC diagnosis.
No
Go to step 2.
2
Is the vehicle equipped with 360
View Monitor?
Yes
Go to step 3.
No
Go to step 4.
3
Is the Front Camera and Side
Cameras displayed normally?
Yes
Check / Replace the 360 View Monitor control unit.
No
Go to step 4.
4
Are images other than the Rear
View Camera displayed?
Yes
Go to step 5.
No
Go to No. 1 Blank Screen.
Yes
Go to step 6.
5
Go to No 12 How to Check VIN
Does the VIN match to customer
vehicle VIN?
No
Swap CMU(s) to correct vehicle(s) or replace CMU.
6
Is the connector for the Rear View
Camera Inserted correctly?
Yes
Go to step 7.
No
Insert the connector correctly.
7
Is the connector for the Center
Display Inserted correctly.
Yes
Go to step 8.
No
Insert the connector correctly.
8
Are the connectors for the CMU
Inserted correctly.
Yes
Go to step 9.
No
Insert the connectors correctly.
9
Swap the Rear View Camera with
good known vehicle. Is the screen
display normal?
Yes
Check / Replace the Rear View Camera
See TSB 09-021/19.
No
Go to Step 10.
Check / Replace the CMU.
Swap the CMU with good known
10 vehicle. Is the screen display
normal?
Yes
No
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the condition.
Repair / Replace wiring harness. Go to MGSS View
Content -> Wiring Diagram -> Body and Accessories > Entertainment System.
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No. 3 Rebooting
Step
Inspection
Is the customers device a Doro 7050,
7060 phone that is connected by
bluetooth?
Result
Action
Yes
Update CMU software version to 7000C0ANA01_11006 or later.
No
Go to next step.
Yes
Go to MGSS for DTC diagnosis.
No
Go to step 3.
Yes
2019-2020 vehicles - Go to step 6.
2021-2022 vehicles - Go to step 4.
No
Check / Replace the Navigation SD card.
Go to SA-014/21 if applicable.
1
2
Using M-MDS, are any infotainment
system DTC's stored?
3
Does the reboot continue after removing
the Navigation SD card?
Replace the affected CMU and confirm the CMU
replacement part software is at the latest version
(see MGSS -> Infotainment/TCU -> MAZDA
CONNECT Updates).
4
Yes
Retrieve 6 digit CMU Serial Number. Go
to "CMU Serial Number Retrieval".
Is the CMU Serial Number within the
affected range? See "Affected CMU
Serial Number Range and Part Number
No
Suffix" table.
5
Yes
2021-2022 CX-5 and CX-9 - Did CMU
software version 7000C0A-NA03_11040
No
or later correct customer concern?
6
Is there a device connected to the USB
port?
Yes
Go to step 7.
No
Go to step 8.
Disconnect the USB device. Does the
reboot stop after USB device is
disconnected?
Yes
USB device is not compatible.
7
No
Go to step 8.
8
Does the reboot continue after ignition
key OFF then back ON?
Yes
Go to step 9.
No
Check / Replace the CMU.
2021-2022 CX-5 and CX-9 - Update CMU
software version to 7000C0A-NA03_11040 or
later, then go to step 5.
2021-2022 Mazda3, CX-30 and MX-30 - Retrieve
CMU log data and contact Hotline for additional
support.
Repair Complete.
Retrieve CMU log data and contact Hotline for
additional support.
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• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the condition.
Check / Replace the CMU.
9
Does the reboot continue after vehicle
battery disconnect?
Yes
No
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the condition.
No repair needed.
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No. 4 Infotainment System Has No Sound
Step
1
2
Inspection
Result
Yes
• DTC U3000:49 stored, Mazda3, CX-30 built
after 7/1/2021 - Update CMU to
CMU_7000C0A-NA06_12012 or later.
• DTC U3000:49 stored, MX-30 - Update CMU
to CMU_7000C0A-NA02_11036 or later.
• Except DTC U3000:49 - Go to MGSS for DTC
diagnosis.
No
• 2021-2022 CX-5 and CX-9 - Update CMU
software version to 7000C0A-NA03_11040 or
later, then go to step 2.
• 2021-2022 Mazda3 and CX-30 built after July
1, 2021 - Update CMU software version to
7000C0A-NA06_12012 or later, then go to step
2.
• 2022 MX-30 - Update CMU software version to
7000C0A-NA02_11036 or later, then go to step
2.
• Except vehicles listed above - Go to step 3.
Using M-MDS, are any infotainment
system DTC's stored?
• 2021-2022 CX-5 and CX-9
• 2021-2022 Mazda3 and CX30
• 2022 MX-30
Action
Yes
Repair Complete.
No
Go to step 3.
Yes
Go to step 4.
No
Go to step 5.
Did CMU software correct customer
concern?
3
Is sound normal other than
navigation guidance?
4
Can you hear the voice after raising Yes
the navigation volume?
No
Normal Operation.
5
Can you hear sound after turning on Yes
audio mode?
No
Normal Operation.
Yes
6
Replace the Navigation SD Card.
Can you hear voice after Navigation
No
SD Card replacement?
Go to step 6.
Go to step 7.
Repair complete.
Check / Replace the CMU.
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the condition.
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7
8
9
Can you hear sound after raising the Yes
volume of audio?
No
Normal Operation.
<< Source: USB/iPod >>
Are there any problems with the
media and the music files?
<< Source: Radio >>
Are there any problems with the
antenna and the reception?
<< Source: Bluetooth Audio >>
Are there any problems with
Bluetooth?
Yes
<< Source: USB/iPod >>
Check the media and the compatible files.
<< Source: Radio >>
Check the antenna, the reception, and the Remote
Tuner side.
<< Source: Bluetooth Audio >>
Check the Bluetooth connection and the Bluetooth
device.
No
Go to step 9.
Go to MGSS "DIAGNOSTIC ASSIST
FUNCTION [CONNECTIVITY
MASTER UNIT (US)]" and
Pass
perform Functional Inspection/
Adjustment -> Active Speaker Check
Function -> Speaker Inspection.
Did the Speaker Inspection Pass?
Fail
Go to step 8.
Check / Replace the CMU.
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the condition.
Go to step 10.
10
Is the connector for the Speaker(s)
that failed inserted correctly?
Yes
Go to step 11.
No
Insert the connector correctly.
11
Is the connector for the amplifier
inserted correctly?
Yes
Go to step 12.
No
Insert the connector correctly.
12
Are the CMU connectors inserted
correctly?
Yes
Go to step 13.
No
Insert the connectors correctly.
13
Swap speakers from good known
vehicle. Can you hear sound?
Yes
Check / Replace the speakers.
No
Go to step 14.
14
Swap the Amplifier from known good Yes
vehicle. Can you hear sound?
No
Check / Replace the Amplifier.
Go to step 15.
Check / Replace the Remote Tuner
Review the following for possible cause of Remote
Tuner failure.
15
Swap the Remote Tuner from known Yes
good vehicle. Can you hear sound?
No
• CX-30 - Review SA-035/21 and 09-020/21.
• Mazda3 - Review 09-020/21.
• CX-5 and CX-9 - Inspect Remote Tuner for
external water corrosion. Contact the Mazda
National Technical Hotline before attempting
any repairs.
Go to step 16.
Check / Replace the CMU.
16
Swap the CMU from known good
vehicle. Can you hear sound?
Yes
• Retrieve CMU log data if possible before
replacing the CMU.
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• Document date and time of the condition.
No
Repair/Replace wiring harness. Go to MGSS View
Content -> Wiring Diagram -> Body and Accessories > Entertainment System.
No. 5 Commander Switch Does Not Work
Step
1
Inspection
Result
Using M-MDS, are any infotainment system Yes
DTC's stored?
No
Action
Go to MGSS for DTC diagnosis.
Go to step 2.
2
Does the Commander Switch work
correctly?
Yes
Go to step 3.
No
Go to step 4.
3
Does the Steering Wheel Switch work
correctly?
Yes
Normal Operation.
No
Go to step 5.
4
Is fuse F13 missing?
Yes
Go to SA-025/19.
No
Go to step 8.
5
Go to MGSS "DIAGNOSTIC ASSIST
Pass
FUNCTION [CONNECTIVITY MASTER
UNIT (US)]"
Perform Functional Inspection/Adjustment - Fail
> Steering SW Inspection -> Did the
Steering SW Inspection Pass?
6
Is the connector for the CMU inserted
correctly?
Go to step 6.
Go to MGSS STEERING SWITCH
INSPECTION.
Yes
Go to step 7.
No
Insert the connector correctly.
Check / Replace the CMU.
7
Swap the CMU from known good vehicle.
Does the Steering Wheel Switch work
correctly?
Yes
No
8
Go to MGSS "DIAGNOSTIC ASSIST
FUNCTION [CONNECTIVITY MASTER
UNIT (US)]"
Perform Functional Inspection/Adjustment - Pass
> Touch Pad/Commander Inspection > Commander switch inspection.
Did the Commander switch
inspection Pass?
Fail
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the
condition.
Repair/Replace wiring harness. Go to MGSS
View Content -> Wiring Diagram -> Body and
Accessories -> Entertainment System.
Check / Replace the CMU.
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the
condition.
Go to step 9.
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9
Is the connector for the Commander Switch Yes
inserted correctly?
No
Go to step 10.
Insert the connector correctly.
10
Are the CMU connectors inserted
correctly?
Yes
Go to step 11.
No
Insert the connectors correctly.
Swap the Commander Switch with good
known vehicle. Does the Commander
Switch work correctly?
Yes
Check / Replace the Commander Switch.
11
No
Go to step 12.
Check / Replace the CMU.
12
Swap the CMU from known good vehicle.
Does the Commander Switch work
correctly?
Yes
No
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the
condition.
Repair/Replace wiring harness. Go to MGSS
View Content -> Wiring Diagram -> Body and
Accessories -> Entertainment System.
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No. 6 Bluetooth device will not pair
Step
Inspection
Result
Action
1
Using M-MDS, are any infotainment
system DTC's stored?
Yes
Go to MGSS for DTC diagnosis.
No
Go to step 2.
2
Is Bluetooth enabled on the customers
device?
Yes
Go to step 3.
No
Enable Bluetooth on the customers device.
3
Is the customers device paired to the
vehicle?
Yes
Go to step 4.
No
Pair the customers device to the vehicle.
Is the customers device selected in
MAZDA CONNECT settings?
Yes
Go to step 5.
4
No
Select the customers device from Bluetooth
settings.
Delete the device from MAZDA CONNECT Yes
and then re-pair it.
No
Does Bluetooth work correctly?
Normal Operation.
5
Go to connect.mazda.com -> Support ->
Compatibility.
Is the customers device compatible?
Yes
Go to step 7.
6
No
The customers device is not compatible.
Yes
Go to step 8.
Go to step 6.
Check / Replace the CMU.
7
Does the same symptom occur on another
same model/year vehicle?
No
Yes
• Document device model, software
version and occurrence of the condition.
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the
condition.
Vehicle operation is normal.
Check / Replace the CMU.
8
Reboot the customers device. Does
Bluetooth work correctly?
No
• Document device model, software
version and occurrence of the condition.
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the
condition.
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No. 7 Incorrect GPS position
Step
1
Inspection
Go to MAZDA CONNECT -> Navi menu, Travel
Information -> Where Am I? -> Settings -> GPS
information -> Check Available Satellites.
or
Go to MGSS "DIAGNOSTIC ASSIST FUNCTION
[CONNECTIVITY MASTER UNIT (US)]" and
perform Functional Inspection/Adjustment -> Navi
System Inspection -> Check GPS Received Level.
Result
Action
Yes
Normal Operation.
No
Go to step 2.
Yes
Go to step 4.
No
Go to step 3.
Yes
Go to step 9.
No
Swap wheels/tires with correct
size. If issue is fixed, inform the
customer.
Yes
Go to step 5.
No
Insert the connector correctly.
Yes
Repair / Replace GPS wiring
harness.
No
Go to TSB 09-021/20.
Yes
Repair Complete.
No
Go to step 7.
Yes
Go to step 8.
No
Insert the connectors correctly.
Yes
Repair / Replace CMU wiring
harness.
No
Go to step 9.
Yes
Repair completed.
Does the Navi system show correct vehicle position?
2
Using M-MDS, are any of the following DTC's stored?
- B119F:13, GPS antenna signal circuit malfunction
(short to power or open circuit)
- B119F:2B, GPS antenna signal circuit malfunction
(short to ground)
3
Is the wheel and tire size correct according to the tire
label?
4
Is the GPS antenna connector secured properly?
5
Is the GPS wiring harness open or shorted?
6
Did TSB 09-021/20 resolve the concern?
7
Are the CMU connectors secured properly?
8
Is the CMU wiring harness open or shorted?
Check / Replace the CMU.
9
Replace GPS antenna. Does the Navigation system
show correct position?
No
• Document date and time of
the condition.
• Retrieve CMU log data if
possible before replacing
the CMU.
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• Retrieve CMU backup data
if possible before replacing
the CMU.
10
Using M-MDS, is DTC B119F:49 stored?
(Communication error with GNSS)
11
Are the CMU connectors secured properly?
Yes
Go to step 11.
No
Go to step 13.
Yes
Go to step 12.
No
Insert the connectors correctly.
Yes
Repair / Replace CMU wiring
harness.
Check / Replace the CMU.
12
Is the CMU wiring harness open or shorted?
No
Check / Replace the CMU.
13
• Document date and time of the condition.
• Retrieve CMU log data if possible before
replacing the CMU.
• Retrieve CMU backup data if possible before
replacing the CMU.
• Document date and time of
the condition.
• Retrieve CMU log data if
possible before replacing
the CMU.
• Retrieve CMU backup data
if possible before replacing
the CMU.
Yes
Repair completed.
No
Repair / Replace GPS antenna.
Did DTC B119F:49 clear?
NOTE: Remove aftermarket GPS devices that may interfere with vehicle GPS antenna.
Example: Some radar detectors may emit radio waves that interfere with the vehicle GPS antenna.
No. 8 Voice Recognition Does Not Work
Step
Inspection
Result
Action
Yes
Go to MGSS for DTC diagnosis.
No
Go to step 2.
1
Using M-MDS, are any infotainment system DTC's
stored?
Go to step 3.
2
Go to MGSS "DIAGNOSTIC ASSIST FUNCTION
Pass
[CONNECTIVITY MASTER UNIT (US)]" and
perform Functional Inspection/Adjustment -> Steering
Fail
SW Inspection -> Did the Steering SW Inspection
Pass?
3
Go to MGSS "DIAGNOSTIC ASSIST FUNCTION
Check / Replace the CMU.
Pass
Go to MGSS STEERING SWITCH
INSPECTION.
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[CONNECTIVITY MASTER UNIT (US)]" and
perform Functional Inspection/Adjustment ->
Microphone Inspection ->
Did the Microphone Inspection Pass?
• Retrieve CMU log data if
possible before replacing the
CMU.
• Document date and time of
the condition.
Fail
No. 9 Cannot Make a Hands-Free Call
Step
Inspection
Result
1
Yes
Using M-MDS, are any
infotainment system DTC's stored? No
2
Is Bluetooth enabled on the
customers device?
3
Is the customers device data
service strength good?
4
Go to MGSS MICROPHONE
INSPECTION.
Action
Go to MGSS for DTC diagnosis.
Go to step 2.
Yes
Go to step 3.
No
Enable Bluetooth on the customers device.
Yes
Go to step 4.
No
Move to a location where data service strength is good
and retest.
Is the customers device paired to
the vehicle?
Yes
Go to step 5.
No
Pair the customers device to the vehicle.
5
Is the customers device selected
in MAZDA CONNECT settings?
Yes
Go to step 6.
No
Select the customers device from Bluetooth settings.
Delete the device from MAZDA
CONNECT and then re-pair it.
Does Bluetooth work correctly?
Yes
Normal Operation.
6
No
Go to step 7.
Yes
Go to step 8.
7
Go to connect.mazda.com ->
Support -> Compatibility.
Is the customers device
compatible?
No
The customers device is not compatible.
8
Does the same symptom occur on Yes
another same model/year vehicle? No
9
Reboot the customers device.
Does Bluetooth work correctly?
Move the Bluetooth device away from hidden location.
10
Is the Bluetooth device in a place Yes
where radio waves may be
blocked?
(Behind or under a sheet, in a box, No
in a purse/bag, ext.)
11
Is the Bluetooth device contacting Yes
or blocked by metal objects?
No
Move the Bluetooth device away from metal objects.
12
Is a Bluetooth device and a USB
device connected at the same
Go to step 9.
Go to step 10.
Yes
Vehicle operation is normal.
No
Go to step 10.
Yes
Go to step 11.
Go to step 12.
Disconnect other USB device.
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time?
13
14
Does the problem occur in a
specific geological location only?
No
Go to step 13.
Yes
Move to a different location.
This may be caused by electrical interference by radio
stations, specific small power radio stations, or amateur
radio stations for mobile identification used in industrial,
scientific and medical devices.
No
Go to step 14.
Does the same symptom occur on Yes
another Bluetooth device?
No
Go to step 15.
The customers device is not compatible.
Check / Replace the CMU.
15
• Document device model, software version and
occurrence of the condition.
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the condition.
Does the voice recognition system Yes
operate using other functions such
as Bluetooth Audio?
No
Go to No. 8 Voice Recognition Does Not Work.
No. 10 Cannot Play Bluetooth Audio
Step
Inspection
Result
Action
1
Using M-MDS, are any infotainment
system DTC's stored?
Yes
Go to MGSS for DTC diagnosis
No
Go to step 2.
2
Is Bluetooth enabled on the customers
device?
Yes
Go to step 3.
No
Enable Bluetooth on the customers device.
Is the customers device data service
strength good?
Yes
Go to step 4.
3
No
Move to a location where data service strength
is good and retest.
Is the customers device battery strength
good?
Yes
Go to step 5.
4
No
Connect the customers device to a charger or
recharge the device, then retest.
5
Is the customers device paired to the
vehicle?
Yes
Go to step 6.
No
Pair the customers device to the vehicle.
Is the customers device selected in
MAZDA CONNECT settings?
Yes
Go to step 7.
6
No
Select the customers device from Bluetooth
settings.
7
Delete the device from MAZDA CONNECT Yes
and then re-pair it.
No
Does Bluetooth work correctly?
8
Go to connect.mazda.com -> Support ->
Compatibility.
Yes
Normal Operation.
Go to step 8.
Go to step 9.
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Is the customers device compatible?
No
9
Does the same symptom occur on another Yes
same model/year vehicle?
No
10
Reboot the customers device. Does
Bluetooth work correctly?
11
Is the Bluetooth device in a place where
radio waves may be blocked?
(Behind or under a sheet, in a box, in a
purse/bag, ext.)
12
Is the Bluetooth device contacting or
blocked by metal objects?
The customers device is not compatible.
Go to step 10.
Go to step 11.
Yes
Vehicle operation is normal.
No
Go to step 11.
Yes
Move the Bluetooth device away from hidden
location.
No
Go to step 12.
Yes
Move the Bluetooth device away from metal
objects.
No
Go to step 13.
Yes
Disconnect other USB device.
Check / Replace the CMU.
13
Is a Bluetooth device and a USB device
connected at the same time?
No
No. 11 Navigation address not found
Navigation system does not contain a road that I know it
1 exists and I am certain I have the most recent map update
available.
• Document device model, software
version and occurrence of the condition.
• Retrieve CMU log data if possible before
replacing the CMU.
• Document date and time of the
condition.
Go to mapcreator.here.com, point, click
and report missing address.
No 12 How to Check VIN
1
Use MGSS DIAGNOSTIC ASSIST FUNCTION
and select Diagnostic Test.
2 Select Vehicle Information verification.
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3 Document the VIN.
4 Does the VIN match the vehicle?
Yes
Inspection Complete.
No
Swap CMU(s) to correct vehicle(s) or
replace CMU.
No. 13 How to update the Navigation SD Card Map
Go to Mazdausa.com
Select Owners → How to Use → Add vehicle year/model → VEHICLE RESOURCES → NAVIGATION
SYSTEM → Map Update Guide
Note: The customer will be instructed to download the Mazda Toolbox App.
License Error
message in Mazda
Toolbox
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Customer is locked out of map update on Mazda Toolbox due to unauthorized or
counterfeit navigation SD card.
How to unlock the customer account in Mazda Toolbox
1. Purchase a Genuine Mazda Navigation SD card.
2. Customer or dealer must contact NNG helpdesk by email at [email protected] and
request customer account unlock.
NOTE: NNG may require proof of purchase to unlock the customer account.
Free map update
period has expired
Customer needs to go to "Buy content" to purchase map update.
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No. 14 How to Check Navi SD Card VIN Lock
Go to Mazda Toolbox (Version 5)
Navi SD Card VIN
Unlocked
(VIN is blank)
Navi SD Card VIN
Locked
(VIN is present)
CMU Serial Number Retrieval
1. Press and hold the Volume knob,
then press and hold the
Entertainment and Favorites
buttons at the same time for 3-5
seconds and the Factory /Service
Inspection screen will appear.
CX-5 and CX-9
Mazda3, CX-30, MX-30
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2. Select "Service Information"
3. Select "Connected Device
Information"
4. Select "CMU"
5. Scroll down to "Serial No." and
document on Repair Order.
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6. Return to Factory/Service
Inspection main screen and select
End Diag Mode
Affected CMU Serial Number Range and Part Number Suffix
Serial Number
Model
Start
Serial Number
End
Affected Part
Number
CX-5 and CX-9
687234
754800
TC3P 66 9C0-F
Mazda3 (Japan built)
622110
624748
BDGF 66 9C0-W
Mazda3 (Japan built)
500070
505859
BGMC 66 9C0-D
Mazda3 (Mexico built) and CX-30
216848
227361
DGH9 66 9C0-J
Mazda3 (Mexico built) and CX-30
104005
121788
BGMR 66 9C0-D
Mazda3 Turbo (Japan built)
512261
512520
BFWM 66 9C0-B
Mazda3 Turbo (Mexico built) and CX-30
Turbo
111827
113170
BGCE 66 9C0-B
MX-30
500125
500664
DN4E 66 9C0-C
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