2067403/1

Technical product information
Knocking noise from the front (Driving over an uneven road surface) - Front trailing arm bush found damaged/leaking
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Topic
Market
area
Brand
Transaction
2067403/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
running gear -> adaptive suspension, pitch and roll compensation
running gear -> running gear, springs, shock absorbers -> stabiliser coupling
running gear -> running gear, springs, shock absorbers -> stabiliser coupling
running gear -> running gear, springs, shock absorbers -> stabiliser bar
running gear -> running gear, springs, shock absorbers -> stabiliser bar
running gear -> running gear, springs, shock absorbers -> stabiliser coupling
running gear -> running gear, springs, shock absorbers -> stabiliser coupling
rod
rod
rod
rod
Complaint type
noise, vibration
component / consumables -> damaged
component / consumables -> damaged
visual appeal / surface -> corrosion
visual appeal / surface -> corrosion
component / consumables -> damaged
component / consumables -> damaged
Vehicle data
New Continental GT/GTC and New Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
2018
2019
2020
2021
2022
2019
2020
2021
2022
2020
2021
2022
E
E
E
E
E
E
E
E
E
E
E
E
Documents
Document name
master.xml
INTERNAL
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*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Position
front left
front right
front
rear
rear left
rear right
Technical product information
Knocking noise from the front (Driving over an uneven road surface) - Front trailing arm bush found
damaged/leaking
Customer statement / workshop findings
Customer statement
Knocking noise from the underside of the vehicle (front) when driving on uneven road surfaces
Workshop findings
Front trailing arm bush found damaged/leaking as shown in Figures 1 and 2
Figure 1
INTERNAL
Transaction No.: 2067403/1
Figure 2
Technical background
If the customer complaint and symptoms are as described - Refer to the instructions within the Measure section of this TPI
Production change
Not applicable
Measure
1) Raise a DISS query ensuring any photos and videos are attached of the issue(s) found
NOTE: The operative does not have to wait for a response before replacing parts, the required parts should be replaced as det ailed in step 2
2) Referring to Rep.Gr 40 - Replace the applicable front lower trailing arm NOTE: The front lower trailing arms should not be replaced in pairs
(unless both are damaged/worn) only the damaged trailing arm should be replaced
Within the Repair manual procedure there are single use items which must be replaced and not reused. Ensure that new
replacements are available prior to starting this procedure – Refer to Elsa pro and ETKA parts catalogue
3) Refer to Rep.Gr 44 - Check and adjust the suspension and steering geometry (Wheel alignment)
CAUTION: Once the wheel alignment has been carried out, where fitted the following “Bentley Safeguard” systems MUST be
recalibrated
•
Automatic cruise control
•
Night vision
•
Front camera for driver assist systems
•
Rear radar
•
Top view/rear view camera (specification dependant)
•
Matrix headlights (specification dependant)
Failure to carry out these adjustments will lead to erratic operation of the driver assist systems
INTERNAL
Warranty accounting instructions
Warranty type
110 or 910
Damage Service Number 40 17
Damage Code
00 18
Time to replace (x1) front lower trailing arm
Labour Operation Code 40 17 19 00
Time
130 TU
Time to replace (x2) front lower trailing arm (If diagnosed as required)
Labour Operation Code 40 17 19 00
Time
130 TU
Time to replace a front lower trailing arm lower wishbone (per side)
Labour Operation Code 40 17 55 50
Time
10 TU
Refer to labour operation section within Elsa pro for the following:
•
Check and adjust the suspension and steering geometry
•
VIN applicable/specified "Bentley Safeguard" systems
Parts information
Refer to the ETKA parts catalogue
INTERNAL