08-038-13

NUMBER:
GROUP:
DATE:
08-038-13
Electrical
May 17, 2013
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
SUBJECT:
Radio RB5 RE2 RE6 RB6 RE3 RB4 RE4 RE9 RE7 Headlamp Delay Off Option Missing
From Menu
OVERVIEW:
This Bulletin involves updating the radio's software.
MODELS:
2013
(JC)
Journey
2013
(LD)
Charger
2013
(LX)
300
NOTE: This bulletin applies to vehicles built between November 24, 2012 (MDH
1024XX) and February 26, 2013 (MDH 0226XX) equipped with UConnect
Touch 8.4 CD/DVD/MP3/NAV (sales code RB5), UConnect Touch 8.4
CD/DVD/MP3 (sales code RE2), UConnect Touch 8.4N CD/DVD/MP3/NAV
(sales code RB4), UConnect Touch 8.4n CD/DVD/MP3/NAV (sales code RB6),
UConnect Touch 8.4N CD/DVD/MP3 (sales code RE3) or UConnect Touch 8.4
CD/DVD/MP3 (sales code RE6) Media CTR CD/DVD/MP3/NAV (Japan) (sales
code RE4) Media CTR CD/DVD/MP3/NAV (S.K.) (sales code RE7) Media CTR
CD/DVD/MP3/NAV (China) (sales code RE9).
SYMPTOM/CONDITION:
A customer may note that the Headlamp delay off option is missing from the customer
settings menu.
DIAGNOSIS:
If the customer describes the symptom, perform the Repair Procedure.
PARTS REQUIRED:
Qty.
Part No.
Description
1 (AR)
68214503AA
Update Disc (SW 13.05.67)
NOTE: Only one update disc is required, each disc may be used to service multiple
vehicles. Warranty will only reimburse one update disc per dealer.
08-038-13
-2-
REPAIR PROCEDURE:
1. Start the vehicle, turn the radio ON and allow it to power up.
2. Install the correct software disc into the radio CD drive.
NOTE: If the software update process is interrupted/aborted, the process should be
restarted.
3. The screen will display the old and new radio software level.
4. Press “Yes” to start the update.
NOTE: Do not cycle the ignition or touch the radio during the update process.
NOTE: This update may take over 15 minutes, once the update has been started no
other actions are required, until the update is complete.
5. When the update is completed, the screen will read “Reflash Successful”. Touch the
screen and the radio will reboot.
6. The screen will now show the old and new software, press “No” on the screen to eject
the disc.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
18-60-02-L9
Description
Update Radio Software (0 - Introduction)
FAILURE CODE:
ZZ
Service Action
Amount
0.2 Hrs