21M05-S1

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
July 22, 2022
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 21M05 - Supplement # 1
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release
Tailgate - Unintended Tailgate Opening
REF :
Customer Satisfaction Program 21M05
Dated May 20, 2022
New! REASON FOR THIS SUPPLEMENT
Parts ordering information and full repair instructions are now available to support completion of this
customer satisfaction program.
PROGRAM TERMS
This program provides a no-cost repair (if needed) to the power release tailgate feature for 10 years of
service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first.
This program may be used multiple times as long as the vehicle is within time and mileage limits of
the program. Once the program has expired, Service Part Warranty (SPW) and Extended Service
Plan (ESP) may be eligible.
If a vehicle has already exceeded either the time or mileage limits, this no-cost repair will last through
January 31, 2023.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Super Duty
2017-2022
Kentucky Truck
Build Dates
October 8, 2015 through December 20, 2021
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING A NO-COST REPAIR
In the affected vehicles, some customers report experiencing an unintended tailgate opening and may
have previously serviced their vehicle for this concern. Ford has developed an enhanced remedy for
customers who may want this enhanced repair performed on their vehicle.
New! SERVICE ACTION
Some vehicles covered by Field Service Action (FSA) 21M05 may have FSA 19S48 currently open.
Please check OASIS to verify coverage and perform FSA 19S48 ONLY if coverage applies. DO NOT
perform FSA 19S48 on vehicles that are not included in that program.
If a vehicle included in FSA 21M05 has sustained damage to the tailgate due to an unintended
tailgate opening, please refer to the claiming instructions for related damage.
Service Action Continued On The Next Page
 Copyright 2022 Ford Motor Company
New! SERVICE ACTION (continued)
• 2017-2019 Vehicles: If an affected vehicle owner has reported an unintended tailgate
opening, dealers are to modify the power release tailgate system wiring, install a new tailgate
handle release switch and reprogram the Body Control Module (BCM) software using
Integrated Diagnostic Software (IDS) release 126.05 or higher.
NOTE: Safety Recall 19S48 must be completed prior to performing the 21M05 service
procedure.
NOTE: FDRS cannot be used for programming on the 2017-2019 Super Duty vehicles.
2020-2022 Vehicles: If an affected vehicle owner has reported an unintended tailgate
opening, dealers are to modify the power release tailgate system wiring, install a new tailgate
handle release switch and reprogram the BCM software using Ford Diagnosis and Repair
System (FDRS).
NOTE: IDS cannot be used for programming on the 2020-2022 Super Duty vehicles.
Customer Information Sheet and Owner’s Manual Addendum: At the completion of this repair,
dealership service management is to provide a copy of the “Customer Information Sheet” and
“Owner’s Manual Addendum” that is posted with this bulletin to the vehicle owner.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
•
NOTE: The tailgate is required to perform the repair but does not need to be installed on the vehicle.
NOTE: Parts are currently not available in sufficient quantities to repair all vehicles. Part orders can
be requested through the Special Service Support Center (SSSC) using the SSSC link at the bottom
of the OASIS VIN report screen to repair vehicles. The SSSC will only accept orders if:
•
The vehicle is currently at the dealership and the customer has reported experiencing an
unintended tailgate opening.
•
The dealer has an open Repair Order (RO) on the Vehicle Identification Number (VIN) with an
unintended tailgate opening concern.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owners of affected vehicles have been notified. Parts available owner letters are expected to start
mailing on July 25, 2022. Dealers should repair any affected vehicles that experience unintended
tailgate opening, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Customer Information Sheet
Owner’s Manual Addendum
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 21M05 - Supplement # 1
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening
OASIS ACTIVATION
OASIS was activated on May 20, 2022.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
New! OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
January 31, 2023.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with repairs associated with unintended
tailgate opening.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
RELATED DAMAGE PHOTO SUBMISSION
Ford requires photos for any related damage claims associated with this program.
Please submit an Approval Request to the SSSC Web Contact Site containing clear photos of the VIN
and all related damage, including the component(s) that contacted the vehicle, for approval
consideration.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, SSSC approval is still
required.
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
ATTACHMENT I
 Copyright 2022 Ford Motor Company
Page 2 of 2
Customer Satisfaction Program 21M05 - Supplement # 1
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening
New! CLAIMS PREPARATION AND SUBMISSION
• Note: All repairs for this program should be claimed using the claim entry direction below
regardless if the vehicle is still under the New Vehicle Limited Warranty.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 21M05 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number (21M05) is the sub code.
 Customer Concern Code (CCC): L07 – Ext. Door Lock Controls-Power
 Condition Code (CC): 42 – Does Not Operate Properly
 Causal Part Number: 9C888 – Tailgate Switch
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
- Program Code: 21M05
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Provision for Locally Obtained Supplies: Includes Coroplast 837 electrical wire harness
tape or equivalent, black electrical tape (as needed), orange electrical tape (as needed),
TA-32 (as needed) and rosin core solder. This provision is for the amount supplies used for
one vehicle repair. Submit on the same repair line on which the FSA is claimed.
NOTE: The locally obtained supplies can be used on multiple vehicles.
o Program Code: 21M05
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $3.00
• Provision for Sublet Windshield Removal/Installation: This expense cannot be claimed if
the dealership removes and installs the windshield. Sublet documentation must be retained.
Submit on the same line as the repair.
- Program Code: 21M05
- Misc. Expense: FSAOSL
- Misc. Expense: Claim up to $250.00
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 1 of 4
Customer Satisfaction Program 21M05 - Supplement # 1
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening
New! LABOR ALLOWANCES
Description
NOTE: Safety Recall 19S48 must be completed prior
to performing the 21M05 service procedure.
Inspect BCM, Install Tailgate Actuator Ground Wiring Kit,
Replace Tailgate Handle Release Switch, Update BCM
Software Using IDS Release 126.05 or Higher, Enable
the Tailgate Switches Double Press and Disable Tailgate
Ajar Message (if equipped) Via the IDS Programable
Parameters and Print Both the Customer Information
Sheet and the Owner’s Manual Addendum.*
NOTE: The tailgate is required to perform the repair but
does not need to be installed on the vehicle.
- Camera alignment is not required
- FDRS cannot be used on the affected vehicles
- This labor operation cannot be claimed with 21M05C
NOTE: DO NOT perform FSA 19S48 on vehicles that
are not included in that program.
Inspect BCM, Install Tailgate Actuator Ground Wiring Kit,
Replace Tailgate Handle Release Switch, Update BCM
Software Using the Ford Diagnosis and Repair System
(FDRS), Enable the Tailgate Switches Double Press and
Disable Tailgate Ajar Message Via the FDRS
Programable Parameters and Print Both the Customer
Information Sheet and the Owner’s Manual Addendum.*
NOTE: The tailgate is required to perform the repair but
does not need to be installed on the vehicle.
- Camera alignment is not required
- IDS cannot be used on the affected vehicles
- This labor operation cannot be claimed with 21M05B
NOTE: This labor operation is to be claimed ONLY if
the BCM connector(s) or fuse(s) exhibit signs of
moisture and/or corrosion contamination. Photo(s) of
BCM contamination MUST be submitted to the SSSC
prior to diagnostics in order to use this labor
operation.
Diagnose and Repair the Source(s) of the BCM Moisture
and/or Corrosion Contamination.**
- This labor operation can be claimed in combination
with 21M05B or 21M05C
Time Allowed to Submit Photo(s) for Related Damage
Claims or for BCM Contamination (As Needed)
Vehicles
Labor
Operation
Labor
Time
2017-2019
Super Duty
21M05B
3.8 Hours
2020-2022
Super Duty
21M05C
3.6 Hours
MT21M05D
Actual time
up to 10.0
Hours***
21M05ZZ
0.2 Hours
All Vehicles
Labor Allowances Continued On The Next Page
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 2 of 4
Customer Satisfaction Program 21M05 - Supplement # 1
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening
New! LABOR ALLOWANCES (continued)
* Customer Information Sheet and Owner’s Manual Addendum: At the completion of this repair,
dealership service management is to provide a copy of both the “Customer Information Sheet” and the
“Owner’s Manual Addendum” that are posted with this bulletin to the vehicle owner.
** Less than 3% of the affected vehicle population is expected to require water leak diagnostics.
*** Dealers are authorized to claim up to 10.0 hours actual time after contacting the SSSC Web
Contact Site and submitting photo(s) for approval. Follow the Actual Time Usage Guidelines and
Service Management Responsibilities as identified in the Warranty and Policy Manual. Claims for
additional parts and/or labor over 10.0 hours should be submitted to the SSSC as a Related Damage
contact. If contacting SSSC, please provide the complete tech details and time stamps to support the
request for the additional time.
New! PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To place an order for Tailgate Actuator Ground Wiring Kit, submit a VIN-specific Part Order contact
via the SSSC Web Contact Site.
Part Number
Description
KC3Z-14A411-D
Tailgate Actuator Ground Wiring Kit
Order
Quantity
Claim
Quantity
1
1
NOTE: The Tailgate Actuator Ground Wiring kits are currently not available in sufficient quantities to
repair all vehicles. Due to limited part supply, it is possible not all parts requests can be filled. The part
orders will be placed by the SSSC in the order received. The Tailgate Actuator Ground Wiring kit part
orders can be requested through the SSSC using the SSSC link at the bottom of the OASIS VIN
report screen to repair vehicles. The SSSC will only accept orders if:
• The vehicle is currently at the dealership and the customer report experiencing an unintended
tailgate opening.
• The dealer has an open RO on the VIN with an unintended tailgate opening concern.
It is anticipated that parts will be available in sufficient quantities to repair all vehicles by the end of
third quarter 2022.
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Order the parts below through normal order processing channels:
Part Number
Description
GB5Z-9C888-B
Tailgate Handle Release Switch
Order
Quantity
Claim
Quantity
1
1
Parts Requirements / Ordering Information Continued On The Next Page
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 3 of 4
Customer Satisfaction Program 21M05 - Supplement # 1
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening
New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued)
Order the parts below through normal order processing channels:
Part Number
Description
TA-32
Motorcraft® TA-32 Clear Silicone Rubber* (As Needed)
Electrical Wire Harness Tape*
Coroplast 837 or Equivalent
- Can be obtained from Rotunda (NAI837X) or Narin
Obtain Locally
Rosin Core Solder*
Order
Quantity
Claim
Quantity
Claim as Misc.
OTHER
Black Electrical Tape* (As Needed)
Orange Electrical Tape* (As Needed)
- For vehicles equipped with 110 volts Inverter System
* The listed tapes and chemicals can be used on multiple vehicles.
To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
•
Inspect the replaced parts to verify the FSA repair was completed.
•
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
Replaced FSA Parts Inspection and Sign Off Continued On The Next Page
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 4 of 4
Customer Satisfaction Program 21M05 - Supplement # 1
Certain 2017-2022 Model Year Super Duty Vehicles Equipped with a Power Release Tailgate
Unintended Tailgate Opening
REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)
•
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
•
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
 Copyright 2022 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
CERTAIN 2017-2022 MODEL YEAR SUPER DUTY VEHICLES EQUIPPED WITH A
POWER RELEASE TAILGATE — UNINTENDED TAILGATE OPENING
SERVICE PROCEDURE
NOTE: For model years 2017-2019, Safety Recall 19S48 must be completed prior to performing this
service procedure.
NOTE: At the completion of this repair, dealership service management is to provide a copy of the 		
“Customer Information Sheet” and a copy of the "Owner's Manual Addendum" that is posted
with this bulletin to the vehicle owner.
NOTE: The tailgate is required to perform the complete repair but does not need to be installed on the 		
vehicle.
1. Lower the tailgate of the vehicle.
2. Open the hood of the vehicle.
3. If equipped, open the roof opening panel.
4. Disconnect the negative battery cable(s) and position aside. Please follow the Workshop Manual 		
(WSM) procedures in Section 414-01.
5. Remove the Body Control Module (BCM). Please follow the WSM procedures in Section 419-10.
6. Inspect the BCM for any sign(s) of moisture and/or corrosion. See Figure 1 for examples of corrosion.
- Was any sign(s) moisture and/or corrosion present?
Yes - Photo(s) of BCM water contamination MUST be submitted to the Special Service 		
		
Support Center (SSSC) prior to continuing with water leak diagnostics. Then
		
proceed to Step 8.
No - Proceed to Step 7.
20036A
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
FIGURE 1
ATTACHMENT III
PAGE 2 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
7. Remove each BCM fuse, one at a time, and inspect for any sign(s) of moisture and/or corrosion.
See Figure 2.
- Was any sign(s) of moisture and/or corrosion present?
Yes - Photo(s) of BCM water contamination MUST be submitted to the SSSC prior to 			
continuing with water leak diagnostics. Then proceed to Step 8.
No - Proceed to Step 36 (Page 12).
BCM
FUSES
20036B
FIGURE 2
8. Is the vehicle equipped with a roof opening panel? See Figure 3.
Yes - Proceed to Step 9.
No - Proceed to Step 19 (Page 6).
NON-VISTA ROOF
VISTA ROOF
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 3
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD 20036C
FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 3 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
9. Locate the roof opening panel drain tube on the Right Hand (RH) side of the vehicle behind the BCM. 		
See Figure 4.
FRONT OF
VEHICLE
ROOF OPENING PANEL
DRAIN TUBE
20036D
FIGURE 4
10. Inspect the roof opening panel drain tube and grommet.
- Is the drain tube and grommet in the correct position? See Figure 5.
Yes - Proceed to Step 17 (Page 6).
No - Proceed to Step 11.
ROOF OPENING PANEL
DRAIN TUBE
GROMMET
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
ROOF OPENING PANEL DRAIN
NUT
TUBE INCORRECT POSTIONMISSING
20036E
ROOF OPENING PANEL DRAIN
TUBE CORRECT POSITION
FIGURE 5
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 4 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
11. Is the grommet attached to the roof opening panel drain tube as seen in Figure 6?
Yes - Proceed to Step 12.
No - Proceed to Step 13.
ROOF OPENING PANEL
DRAIN TUBE
ROOF OPENING PANEL DRAIN
TUBE RUBBER GROMMET
20036F
FIGURE 6
12. Install the roof opening panel drain tube into the body panel making sure that the grommet is fully 		
seated. Perform a 2 tug test on the roof opening panel drain tube.
- Did the drain tube and grommet remain in place? See Figure 7.
Yes - Proceed to Step 17 (Page 6).
No - Proceed to Step 13.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TUG TEST X2
STUD FOR
MISSING NUT
20036G
PLACE
COPY HERE
FIGURE 7
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 5 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
13. Remove the RH A-Pillar Trim Panel. Please follow the WSM procedures in Section 501-05.
14. Lower the front RH corner of the headliner. See Figure 8.
CAUTION: Do not bend or crease the headliner.
FRONT OF
VEHICLE
FRONT RH CORNER
OF HEADLINER
20036H
FIGURE 8
15. Remove the roof opening panel drain tube. See Figure 9.
1. Remove the drain tube grommet located behind the BCM.
2. Disconnect the drain tube at the roof opening panel.
3. Release the drain tube retainers located along the RH A-pillar down through the Instrument 		
		 Panel (IP).
4. Remove the drain tube out the top of the IP.
x7
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FRONT OF
VEHICLE
FRONT OF
VEHICLE
FIGURE 9
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
20036I
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 6 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
16. Install a new roof opening panel drain tube by reversing Step 15.
17. Pour a glass of water into the roof opening panel drain tube channel and immediately inspect the roof 		
opening panel drain tube grommet for water leakage. See Figure 10.
- Is there water leakage inside the vehicle at the grommet?
Yes - Proceed to Step 18.
No - Proceed to Step 19.
FRONT OF
VEHICLE
20036J
FIGURE 10
18. Check that the roof opening panel drain tube rubber grommet is fully seated, then repeat Step 17.
- Is the roof opening panel drain tube rubber grommet fully seated and still leaking after
		 the second inspection?
Yes - Proceed to Step 15.
No - Proceed to Step 19.
19. Using a garden hose, spray the upper RH side of the engine compartment fire wall. See Figure 11.
SPRAY WITH
GARDEN HOSE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
FRONT OF
VEHICLE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE20036K
COPY HERE
FIGURE 11
PLACE COPY HERE
ATTACHMENT III
PAGE 7 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
20. Immediately inspect under the RH side IP, near the BCM, for any sign(s) of water leakage and/or 		
moisture.
- Was any sign(s) of water leakage and/or moisture present?
Yes - Proceed to Step 21.
No - Proceed to Step 25 (Page 8).
21. Remove the Instrument Panel. Please follow the WSM procedures in Section 501-12.
22. Verify the location of the water leak by repeating Step 19.
23. Using Motorcraft® TA-32 Clear Silicone Rubber Sealer or equivalent, apply a bead along the body 		
patch and allow it to dry. See Figure 12. Retest by performing Step 19 once the Clear Silicone Rubber 		
is dry.
- Was any water leakage found after sealant has dried?
Yes - Apply more sealant by performing Step 23.
No - Proceed to Step 24.
AREA TO SEAL USING
MOTORCRAFT® TA-32
FRONT OF
VEHICLE
20036L
FIGURE 12
NOTE: Do not install the RH A-pillar, scuff plate, or BCM cover at this time.
24. Install the Instrument Panel. Please follow the WSM procedures in Section 501-12.
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 8 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
25. Inspect the front RH side door weatherstrip for any rips or deformity. See Figure 13.
- Were any rips or deformity present?
Yes - Install a new Front Passenger Door Weatherstrip. Proceed to Step 26.
No - Proceed to Step 26.
FRONT OF
VEHICLE
20036M
FIGURE 13
26. Using a garden hose, spray down the RH side of the windshield, then immediately inspect the A-pillar 		
area within the vehicle for signs of moisture and/or leakage. See Figure 14.
- Was any sign of moisture and/or leakage found around the A-pillar?
Yes - Remove, then reseal the windshield. Please follow the WSM procedures in Section 501-11. 		
Repeat Step 26.
No - Proceed to Step 27.
FRONT OF
VEHICLE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
20036N
FIGURE 14
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 9 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
27. Using a garden hose, run water over the front RH roof ditch, immediately inspect the A-pillar inside the
vehicle for signs of moisture and/or leakage. See Figure 15.
- Was any signs of moisture and/or leakage found around the A-pillar?
Yes - Proceed to Step 28.
No - If equipped with a roof opening panel, Proceed to Step 29.
		
If NOT equipped with a roof opening panel, Proceed to Step 36 (page 12).
FRONT OF
VEHICLE
20036O
FIGURE 15
28. Apply some Motorcraft® TA-32 Clear Silicone Rubber to the front RH roof ditch. See Figure 16. Allow 		
the sealer to cure, then proceed to Step 27.
FRONT OF
VEHICLE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036O
FIGURE 16
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 10 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
CAUTION: Do not bend or crease the headliner.
29. Lower the front RH corner of the headliner. See Step 14, Figure 8. Pour a glass of water into the roof 		
opening panel drain tube channel and immediately inspect the drain tube, at the roof opening panel
for water leakage. See Figure 17.
- Is there water leakage from the roof opening panel drain tube?
Yes - Proceed to Step 30.
No - Proceed to Step 33.
FRONT OF
VEHICLE
20036P
FIGURE 17
30. Check that the roof opening panel drain tube is fully seated, then repeat Step 28.
- Is the drain tube fully seated and still leaking after the second inspection?
Yes - Proceed to Step 31.
No - Proceed to Step 33.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 11 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
31. Remove the roof opening panel drain tube. See Figure 18.
1. Remove the drain tube grommet located behind the BCM.
2. Disconnect the drain tube at the roof opening panel.
3. Release the drain tube retainers located along the RH A-pillar down through the IP.
4. Remove the drain tube out the top of the IP.
x7
FRONT OF
VEHICLE
FRONT OF
VEHICLE
20036Q
FIGURE 18
32. Install a new roof opening panel drain tube by reversing Step 31.
33. Position back the front RH corner of the headliner. See Figure 19.
FRONT OF
VEHICLE
FRONT RH CORNER
OF HEADLINER
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FIGURE 19
20036R
STUD
FOR
MISSING NUT
PLACE
COPY HERE
34. If the previous water leak testing has not been successful in finding the source of the BCM
			
contamination, please refer to WSM procedures under diagnosis and testing found in
Section 501-00 to isolate and fix the water leak prior to continue with these instructions. PLACE COPY HERE
35. Install the RH A-Pillar Trim Panel. Please follow the WSM procedures in Section 501-05. PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 12 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
36. If the BCM is to be replaced due to corrosion and/or moisture, transfer all fuses to a new BCM.
• Replace any corroded fuses with a new one.
• Discard the old BCM.
37. Install the BCM and retainer. See Figure 20.
FRONT OF
VEHICLE
20036S
FIGURE 20
38. Inspect all the harness side BCM connectors for sign(s) of moisture and/or corrosion.
- Was any moisture and/or corrosion present?
Yes - For moisture ONLY - Blow dry the affected connector(s) and reconnect the BCM electrical 		
					
connectors, then proceed to Step 39.
		
For corrosion - Order and install the appropriate terminal kit(s) for the affected terminal(s),
				
reconnect the BCM electrical connectors, and then proceed to Step 39.
No - Reconnect the connector(s) to the BCM, then proceed to Step 39.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 13 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
Complete Tailgate Actuator Ground Wiring Part Kit
B2
B1
A
D
C
F
E
20036T
FIGURE 21
ITEM
DESCRIPTION
QUANTITY
A
Relay Harness
1
B1
Floor Board Jumper (3 end version)
*1
B2
Floor Board Jumper (2 end version)
*1
C
Tailgate Jumper Harness
1
D
Tie Strap
-
E
Heat Shrink Tubing
4
F
Under Body Harness Jumper
1
* Kit will include either B1 or B2 Floor Board Jumper Harness.
STUD FOR
MISSING NUT
NOTE: The parts being installed in this procedure are not labeled. Refer to Figure 21 for component 		
		identification.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 14 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
39. Position aside the weatherstrip, release the clips and remove the RH instrument panel finish panel. 		
See Figure 22.
x6
20036U
FIGURE 22
40. Remove the Glove Compartment. Please follow the WSM procedures in Section 501-12.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 15 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
41. Place the relay, included in the kit, onto the instrument panel wiring harness and secure using a tie 		
strap. See figure 23.
INSTRUMENT PANEL
WIRING HARNESS
FRONT OF
VEHICLE
TIE STRAP
RELAY
20036V
FIGURE 23
42. Lower the steering column opening trim panel. See Figure 24.
STUD FOR
MISSING NUT
STUD FOR
20036W
MISSING
NUT
FIGURE 24
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 16 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
43. Remove the bolts and the lower steering column shroud. See Figure 25.
x3
20036BB
FIGURE 25
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 17 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
44. Remove the bolts and the steering column reinforcement panel. See Figure 26.
x2
x2
x2
20036X
FIGURE 26
45. Using a coat hanger, route the Green (GN) wire from the relay through the instrument panel.
See Figure 27.
LH SIDE
RH SIDE
GN WIRE
FROM RELAY
COAT
HANGER
FRONT OF
VEHICLE
FIGURE 27
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036Y
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
ATTACHMENT III
PAGE 18 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
46. Pull the GN wire from the relay though the vehicles instrument panel to the Left Hand (LH) steering		
wheel opening. See Figure 28.
GN WIRE
FROM RELAY
20036Z
FIGURE 28
47. Disconnect C2008 from the underside of the steering column. See Figure 29.
C2008
STUD FOR
MISSING NUT
GN WIRE
FROM RELAYSTUD FOR
MISSING NUT
FIGURE 29
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD
FOR
20036AA
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 19 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
48. Disengage the white locking tab on C2008. Install the GN wire from the relay into the open cavity of 		
C2008. Engage the white locking tab. See Figure 30.
C2008
WHITE
LOCKING
TAB
WHITE
LOCKING
TAB
GN WIRE
FROM RELAY
20036CC
FIGURE 30
49. Reconnect C2008. See Figure 31.
C2008
GN WIRE
FROM RELAY
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
20036DD
PLACE
COPY HERE
FIGURE 31
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 20 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
50. Secure the wire from the relay using tie straps. See Figure 32.
WIRE FROM
RELAY
TIE STRAPS
20036EE
FIGURE 32
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 21 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
51. Install the steering column reinforcement panel and the bolts. See Figure 33.
• Torque: 80 lb.in (9 Nm)
x2
x2
x2
20036X
FIGURE 33
52. Secure the wire from the relay to the wiring harness on the climate control housing using tie straps. 		
See Figure 34.
TIE STRAPS
WIRE FROM
RELAY
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
20036FF
FIGURE 34
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 22 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
53. Secure the wire from the relay to the wiring harness on the climate control housing using a tie strap. 		
See Figure 35.
TIE STRAP
RELAY
WIRE FROM RELAY TO
STEERING COLUMN
20036HH
FIGURE 35
54. Disconnect C2280A from the BCM. See Figure 36.
FRONT OF
VEHICLE
BCM
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
20036IINUT
MISSING
C2280A
FIGURE 36
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 23 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
55. Remove the tie strap from C2280A. See Figure 37.
TIE STRAP
C2280A
20036JJ
FIGURE 37
56. Remove the red locking tab and the black cover. See Figure 38.
BLACK
COVER
C2280A
RED LOCKING
TAB
FIGURE 38
STUD FOR
MISSING NUT
C2280A
STUD FOR
20036KK
MISSING
NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
ATTACHMENT III
PAGE 24 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
57. Remove the wire from pin 6 and strip back the wire coating to begin an inline splice. See Figure 39.
INLINE
SPLICE
PIN 6
C2280A
20036LL
FIGURE 39
58. Strip the tip of the Blue (BL) wire from the relay and twist it into the Blue-White (BL-WT) wire from 		
C2280A pin 6 to create an inline splice. See Figure 40.
BL WIRE
FROM RELAY
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036MM
FIGURE 40
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 25 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
59. Solder the BL wire from the relay to the inline splice, apply heat shrink and heat to seal the inline 		
splice. Reinstall the terminal into pin 6. See Figure 41.
SOLDER
INLINE
SPLICE
BL WIRE
FROM RELAY
HEAT SHRINK
TUBING
C2280A
20036NN
FIGURE 41
60. Install the red locking tab and the black cover. Secure using a tie strap and trim any excess.
See Figure 42. Reconnect C2280A to the BCM.
TIE STRAP
BLACK
COVER
STUD FOR
MISSING NUT
C2280A
RED LOCKING
TAB
C2280A
FIGURE 42
STUD FOR
MISSING
NUT
20036OO
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 26 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
CAUTION: Do not over torque the ground stud nut.
61. Remove the ground nut, install the ground wire with the eyelet from the relay on to the ground stud. 		
Reinstall the ground stud nut. See Figure 43.
• Torque: 70 in lb (8 Nm)
GROUND
STUD NUT
GROUND WIRE WITH
EYELET FROM RELAY
GROUND
STUD NUT
20036PP
FIGURE 43
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 27 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
62. Locate and disconnect connector C248 on the BCM. See Figure 44.
- Is the connector grey or black?
NOTE: Use the parts chart on Figure 21 Page 13 to verify if you have B1 or B2 version Floor Board 		
Jumper.
Black Connector - For B1 version Floor Board Jumper: Cut off and seal with heat shrink tubing
				
the Black-Violet (BK-VT) wire WITH the green spot tape on both the relay and
				
the floor board jumper wire. The BK-VT wire WITHOUT the green spot tape will
				
be used for this connector. See Figure 45.
				 For B2 version Floor Board Jumper: Cut off the terminal on the end WITH the
				
green spot tape on the floor board jumper wire, on the relay cut off and seal with
		
heat shrink tubing. The BK-VT wire WITH the green spot tape the , BK-VT wire
				 WITHOUT the green spot tape will be used for this connector. See Figure 45.
Grey Connector - For B1 version Floor Board Jumper: Cut off and seal with heat shrink tubing 		
				
the Black-Violet (BK-VT) wire WITHOUT the green spot tape on both the relay
				
and the floor board jumper wire. The BK-VT wire WITH the green spot tape will
			
be used for this connector. See Figure 45.
				
				
				
				
				
For B2 version Floor Board Jumper: Cut off the terminal on the end 			
WITHOUT the green spot tape on the floor board jumper wire, on the relay cut 		
off and seal with heat shrink tubing the BK-VT wire WITHOUT the green spot
tape. The BK-VT wire WITH the green spot tape will be used for this connector.
See Figure 45.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 28 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
NOTE: Black C248 shown, gray C248 similar.
FRONT OF
VEHICLE
C248
BCM
20036SS
FIGURE 44
BK-VT WIRE FROM FLOOR BOARD JUMPER
BK-VT WIRE FROM RELAY
WITH GREEN TAPE
WITH GREEN TAPE
B1
B2
WITHOUT GREEN TAPE
FIGURE 45
STUD FOR
MISSING NUT
20036WWW
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 29 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
63. Remove the white locking tab from the female end of C248. Install the BK-VT wire from the relay into 		
pin 21 for a black connector and pin 2 for a grey connector. Reinstall the white locking tab.
See Figure 46.
WHITE LOCKING
TAB
FEMALE END OF
C248
BK-VT WIRE
FROM RELAY
20036TT
FIGURE 46
64. Detach the male end of C248 from the BCM retainer. Remove the white locking tab and install the
BK-VT wire from the relay into Pin 21 for a black connector or pin 2 for a grey connector. Reinstall the
white locking tab, attach C248 to the BCM retainer and reconnect C248. See Figure 47.
MALE END OF
C248
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
RETAINER
WHITE LOCKING TAB
FIGURE 47
BK-VT WIRE
STUD FOR
FROM RELAY
MISSING NUT
20036UU
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
ATTACHMENT III
PAGE 30 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
65. On the floor of the front passenger side door, cut the wire harness tie strap. Using a Harness Ripper 		
tool or equivalent, carefully open up the harness 75 mm (3 inch) from the front of the wire harness
shield to expose the wiring. See Figure 48.
FRONT OF
VEHICLE
EXPOSE
WIRING
TIE STRAP
WIRE HARNESS
SHIELD
45 MM
(2 INCH)
20036QQ
FIGURE 48
66. Position back and connect the negative battery cable(s). Please follow the WSM procedures in
Section 414-01.
67. Locate the wire bundle within the wiring harness. Using a Vernier Caliper tool, measure all 3 Grey-		
Brown (GY-BN) wires and isolate the 1.5 mm (0.06 inch) wire within the bundle. This is the largest
wire within the bundle. See Figure 49. Cut the 1.5 mm (0.06 inch) wire. Test the vehicles door
locks. If the door locks work, the correct wire has been cut. If the door locks do not work, repair the
wire and repeat Step 67.
1.5 MM (0.06 INCH)
DIAMETER WIRE
WIRE BUNDLE LOCATED
IN THE WIRING HARNESS
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
20036RR
PLACE
COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
FIGURE 49
PLACE COPY HERE
ATTACHMENT III
PAGE 31 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
68. Disconnect the negative battery cable(s) and position aside. Please follow the WSM procedures in 		
Section 414-01.
69. Apply heat shrink tubing and seal the front of vehicle end of the cut wire. Strip, solder and seal with 		
heat shrink the jumper wire from C248 to the rear of the vehicle end of the cut wire. See Figure 50.
Re-wrap the harness using the appropriate (black or orange) electrical tape.
FRONT OF
VEHICLE
JUMPER WIRE FROM
MALE END C248
SEALED WIRE
(FRONT OF
VEHICLE END)
ELECTRICAL
TAPE
20036VV
FIGURE 50
70. Reinstall the Glove Compartment. Please follow the WSM procedures in Section 501-12.
71. If equipped, remove the bedliner tailgate cover. See Figure 51.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036WW
E196058 CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
FIGURE 51
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 32 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
72. Remove the tailgate access panel bolts and the tailgate access panel. See Figure 52.
20036XX
FIGURE 52
73. Remove the tailgate latch control assembly nuts and position the tailgate latch control assembly 		
towards the rear of the vehicle. See Figure 53.
FRONT OF
VEHICLE
TAILGATE LATCH
CONTROL ASSEMBLY
TAILGATE LATCH
CONTROL
ASSEMBLY NUT
x2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036YY
FIGURE 53
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 33 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
74. Disconnect the electrical connector and the push pin retainer. See Figure 54.
NOTE: Tailgate latch control assembly shown outside of the vehicle for clarity.
20036ZZ
FIGURE 54
75. Remove the white locking tab and the Blue-Grey (BL-GY) wire from the tailgate latch control 		
assembly connector. Cut off the terminal of the BL-GY wire. See Figure 55.
WHITE LOCKING
TAB
TERMINAL REMOVED
FROM BL-GY WIRE
STUD FOR
MISSING NUT
STUD FOR
MISSING
NUT
20036AAA
TAILGATE LATCH CONTROL ASSEMBLY
ELECTRICAL CONNECTOR
FIGURE 55
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 34 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
76. Seal the BL-GY wire using heat shrink tubing. Install the non-sealed end of the BK-VT Tailgate Jumper
Harness wire into the tailgate latch control assembly electrical connector. See Figure 56.
TAILGATE LATCH
CONTROL ASSEMBLY
ELECTRICAL CONNECTOR
SEAL BL-GY WIRE WITH
HEAT SHRINK TUBING
NON-SEALED
END OF BK-VT
TAILGATE
JUMPER
HARNESS WIRE
20036BBB
FIGURE 56
77. Bend back the sealed wire and secure using Coroplast® 837 or Equivalent Electrical Wire Harness 		
Tape. Install the white locking tab. See Figure 57.
BEND WIRE BACK
AND APPLY TAPE
WHITE LOCKING
TAB
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036CCC
FIGURE 57
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 35 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
78. Apply a piece of Coroplast® 837 or Equivalent Electrical Wire Harness Tape after the push pin retainer
to secure the Tailgate Jumper Harness. See Figure 58.
COROPLAST® 837 OR
EQUIVALENT TAPE
TAILGATE JUMPER
HARNESS
20036DDD
FIGURE 58
79. Reconnect the electrical connector and the push pin retainer. See Figure 59.
NOTE: Tailgate latch control assembly shown outside of the vehicle for clarity.
FRONT OF
VEHICLE
STUD FOR
MISSING NUT
STUD FOR
20036EEE
MISSING
NUT
FIGURE 59
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 36 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
80. Using a straightened coat hanger, tape the sealed terminal end of the Tailgate Jumper Harness Wire 		
to one end of the coat hanger. Route the wire and coat hanger on the LH side of the tailgate latch
control assembly and through the opening in the center bottom of the tailgate. Continue to pass
through the opening in the bed and down through the bottom of the vehicle. See Figure 60.
BED OPENING
TAILGATE OPENING
TAILGATE OPENING
FRONT OF
VEHICLE
TAILGATE LATCH CONTROL ASSEMBLY
20036FFF
FIGURE 60
81. Secure the Tailgate Jumper Harness using tie straps and trim any tie strap excess length.
See Figure 61.
TIE STRAP
TIE STRAP
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
FRONT OF
VEHICLE
20036GG
FIGURE 61
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
ATTACHMENT III
PAGE 37 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
82. Position back the tailgate latch control assembly and install the nuts. See Figure 62.
• Torque 80 lb.in (9 Nm)
FRONT OF
VEHICLE
TAILGATE LATCH
CONTROL ASSEMBLY
TAILGATE LATCH
CONTROL
ASSEMBLY NUT
x2
21685BB
FIGURE 62
83. Remove the Tailgate Release Handle. Please follow the WSM procedures in Section 501-14.
84. Remove and discard the Tailgate Release Switch. See Figure 63.
1
2
STUD FOR
MISSING NUT
STUD
FOR
20036XXX
MISSING NUT
FIGURE 63
STUD FOR
85. Install the new Tailgate Release Switch by reversing the removal procedure. See Figure 63.MISSING NUT
86. Install the Tailgate Release Handle. Please follow the WSM procedures in Section 501-14.PLACE COPY HERE
• Camera alignment is not required.
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
ATTACHMENT III
PAGE 38 OF 51
CUSTOMER SATISFACTION PROGRAM 21M05-S1
NOTE: For 2017-2019 model year vehicles, the Safety Recall 19S48 Tailgate Jumper Harness Kit MUST 		
be installed in order to complete this repair. See Figure 64.
NOTE: For 2020-2022 model year vehicles, all vehicles are equipped with the Tailgate Jumper Harness 		
Kit from the manufacturer. See Figure 64.
FRONT OF
VEHICLE
1918CC
FIGURE 64
87. Position the vehicle on a hoist. Please follow the WSM procedures in Section 100-02.
88. Using the vehicle spare tire rod, lower the spare tire and secure it out of the way using a ratchet strap 		
or other similar device.
89. Disconnect the black inline C4003 and the grey and black 2 pin connectors. See Figure 65.
INLINE
C4003
STUD FOR
GREY 2 PIN MISSING NUT
CONNECTOR
STUD FOR
MISSING NUT
BLACK 2 PIN
CONNECTOR STUD FOR
MISSING NUT
FRONT OF
VEHICLE
20036HHH
PLACE
COPY HERE
FIGURE 65
PLACE COPY HERE
PLACE COPY HERE
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90. Remove the tape and convolute of the female side of the Grey 2 pin connector to expose the end of 		
the Green-Brown (GN-BN) dummy wire. See Figure 66.
END OF GN-BN
DUMMY WIRE
TAPE AND
CONVOLUTE
FEMALE END OF
GREY 2 PIN CONNECTOR
FRONT OF
VEHICLE
20036KKK
FIGURE 66
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
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07/2022
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PLACE COPY HERE
ATTACHMENT III
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91. On the female end of the Grey 2 pin connector, cut the GN-BN dummy wire halfway between the heat 		
shrink and the connector. Cut off the sealed terminal on the Tailgate Jumper Harness. See Figure 67.
TAILGATE JUMPER
HARNESS
FEMALE END OF
GREY 2 PIN
CONNECTOR
END OF GN-BN
DUMMY WIRE
SEALED TERMINAL OF THE
TAILGATE JUMPER HARNESS
20036LLL
FIGURE 67
92. Solder and heat shrink the Tailgate Jumper Harness to the GN-BN dummy wire of the grey 2 pin 		
female end connector. See Figure 68.
FEMALE END OF
GREY CONNECTOR
GN-BN DUMMY
WIRE
TAILGATE JUMPER
HARNESS
STUD FOR
MISSING NUT
STUD FOR
SOLDER ANDMISSING NUT
HEAT SHRINK 20036MMM
FIGURE 68
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
STUD FOR
MISSING NUT
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93. Remove 76 mm (3 in) of tape and convolute of the male end of C4003 to expose the wiring. Locate the
Grey-Brown (GY-BN) wire in C4003 (pin 10). See Figure 69.
76 MM (3 INCH)
FRONT OF
VEHICLE
GY-BN WIRE
(PIN 10)
TAILGATE END
OF C4003
20036III
FIGURE 69
94. Cut the GY-BN wire and seal the connector end of the wire using heat shrink tubing. Solder in the
GY-BN jumper wire into the harness end of the cut wire. Seal using heat shrink tubing. See Figure 70.
HEAT SHRINK
ON CONNECTOR
END OF GY-BN WIRE
FRONT OF
VEHICLE
HARNESS END
GY-BN WIRE
GY-BN JUMPER
WIRE
STUD FOR
MISSING NUT
MALE END
OF C4003
FIGURE 70
STUD FOR
MISSING NUT
20036JJJ
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
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95. Remove the tape and convolute on the male end of the Grey connector to expose the GY-BN dummy
wire. Cut the GY-BN wire just in front of the heat shrink tubing and discard the heat shrink tubing.
See Figure 71.
GY-BN DUMMY
WIRE
MALE END OF
GREY CONNECTOR
20036NNN
FIGURE 71
96. Apply heat shrink tubing to the GY-BN wire from C4003. Solder the GY-BN wire from C4003 to the
GY-BN wire of the male end Grey connector. See Figure 72.
GY-BN WIRE
FROM C4003
STUD FOR
MISSING NUT
SOLDER AND HEAT
SHRINK TO GY-BN
DUMMY WIRE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036OOO
PLACE
COPY HERE
FIGURE 72
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DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
PLACE COPY HERE
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CUSTOMER SATISFACTION PROGRAM 21M05-S1
97. Position back the convolute and wrap any exposed wires on the harness with black electrical tape.
See Figure 73.
TAILGATE
JUMPER WIRE
20036PPP
FIGURE 73
98. Secure the tailgate jumper harness using a tie strap then cut the excess length of the tie strap. Return 		
the connectors into the proper locations. See Figures 74 and 75.
FRONT OF
VEHICLE
TIE STRAP
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
TAILGATEMISSING
JUMPERNUT
HARNESS
PLACE COPY HERE
20036QQQ
PLACE
COPY HERE
FIGURE 74
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PLACE COPY HERE
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CUSTOMER SATISFACTION PROGRAM 21M05-S1
Completed Wiring Modification
FRONT OF
VEHICLE
1918CC
FIGURE 75
99. Remove the ratchet strap and raise the spare tire and replace the spare tire rod inside the vehicle.
100. Install the lower steering column shroud and the bolts. See Figure 76.
x3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
20036RRR
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
FIGURE 76
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CUSTOMER SATISFACTION PROGRAM 21M05-S1
101. Position back the steering column opening trim panel. See Figure 77.
20036SSS
FIGURE 77
102. Install the RH instrument panel finish panel. See Figure 78.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
20036TTT
PLACE
COPY HERE
FIGURE 78
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CUSTOMER SATISFACTION PROGRAM 21M05-S1
103. Install the RH lower cowl trim panel and the access cover. Position back the weatherstrip.
See Figure 79.
x4
3
2
1
3
20036UUU
FIGURE 79
104. Install the RH scuff plate. See Figure 80.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20036VVV
FIGURE 80
STUD FOR
MISSING NUT
105. Connect the negative battery cable(s). Please follow the WSM procedures in Section 414-01.
PLACE COPY HERE
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
PLACE COPY HERE
PLACE COPY HERE
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CUSTOMER SATISFACTION PROGRAM 21M05-S1
For 2017-2019 Model Year Vehicles, proceed to the steps below.
For 2020-2022 Model Year Vehicles, proceed to page 49.
For 2017-2019 Model Years vehicles ONLY
NOTE: Ford Diagnostic and Repair System (FDRS) cannot be used for programming on the 2017-2019 		
Super Duty vehicles.
Module Reprogramming
NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all DTC's after 		
programming. For DTC's generated after reprogramming, follow normal diagnostic service 			
procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: Make sure the IDS computer does not enter sleep mode during programming.
2. Reprogram the Body Control Module (BCM) using Integrated Diagnostic Software (IDS) release 		
126.05 or higher. Make sure you are connected to the Internet prior to reprogramming.
		
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Under "Programmable Parameters" select "Vehicle". Then when prompted with the "Tailgate Release 		
Switch" choose option "Double Press". Select the tick.
4. If available, under "Programmable Parameters" select "Tailgate Ajar Message". Choose option
"indicator - Off/Disable". Select the tick.
5. Disconnect the battery charger from the 12V battery once the reprogramming has completed.
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CUSTOMER SATISFACTION PROGRAM 21M05-S1
Important Information for Module Programming
														
NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and 			
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.						
• Create all sessions Key ON Engine OFF (KOEO). Starting the vehicle before creating a session will 		
cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
		
d. Locate the original vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the Recycle Bin icon at the 		
lower right of the previous session screen. This loads any deleted sessions and allows you to 		
look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.
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CUSTOMER SATISFACTION PROGRAM 21M05-S1
For 2020-2022 Model Years vehicles ONLY
NOTE: Integrated Diagnostic Software (IDS) cannot be used for programming on the 2020-2022 Super
Duty vehicles.
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC's after 		
programming. For DTC's generated after programming, follow normal diagnostic service 			
procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure 		
there is a good internet connection and the VCM is properly connected to the DLC.
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is 		
run. Vehicle identification data appears on the screen when this is complete.
3. Click 'Read VIN from Vehicle' or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed		
on the RH side of the screen. Modules that are communicating are highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the BCM.
6. From the list on the RH side of the screen, select BCM - Body Control Module (BCM) Software Update.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the RH side of the screen, select BCM - Tailgate Interior Release Switch Configuration.
9. Click RUN. Follow all on-screen instructions carefully.
10. When prompted to choose a parameter state, select Double Press.
11. From the list on the RH side of the screen, select Tailgate Ajar Message.
12. Click RUN. Follow all on-screen instructions carefully.
13. When prompted to choose a parameter state, select Disable.
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CUSTOMER SATISFACTION PROGRAM 21M05-S1
14. From the list on the RH side of the screen, select Self-Test and click RUN.
15. Click the Run Selected Tests button in the lower right.
16. Click the Clear & Retest button at the top of the screen to clear DTC's in all modules.
17. Disconnect the battery charger from the 12V battery once the programming has completed.
Important Information for Module Programming
														
NOTE: When programming a module, use the following basic checks to ensure programming completes 		
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect 		
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.		
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module 		
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during 		
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.					
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause 		
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The			
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, 			
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from 		
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”		
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module 			
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,		
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the 		
programming process. Make sure all applicable steps are followed in order.
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CUSTOMER SATISFACTION PROGRAM 21M05-S1
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2022 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
07/2022
Customer Satisfaction Program, Unintended Tailgate Opening
2017-2022 Model Year Super Duty Vehicles
Customer Information Sheet
Thank you for having Customer Satisfaction Program 21M05 completed on your vehicle.
Improvements have been made to your vehicle's electronic tailgate system to prevent unintended tailgate
opening. These include the following software updates:
• The vehicle must be in park (P) to operate the power release tailgate
• To open the power release tailgate from the interior of the vehicle, press the button on the
instrument panel (if equipped) twice within three seconds
• To open the power release tailgate from the exterior, press the button in the top of the
tailgate handle twice within three seconds
Your vehicle was designed with multiple ways to open the tailgate. Please be aware that certain factors
can cause your tailgate to appear to be closed, although it may not be fully latched.
Please remember to ensure that your tailgate is closed prior to driving. For further information regarding
electronic tailgate operation, please refer to your vehicle Owner Manual.
Please keep this letter with your vehicle’s Owner Manual for future reference.
Sincerely,
Ford Motor Company
 Copyright 2022 Ford Motor Company
Owner’s Manual Addendum
Please insert this page in your Owner’s Manual.
Tailgate - Vehicles With: Remote Power Tailgate Release/Remote Release Tailgate
The following information supplements your Owner's Manual. For any questions regarding the
tailgate, contact an authorized dealer.
OPENING THE TAILGATE FROM INSIDE YOUR VEHICLE
The vehicle must be in park (P) to operate the power tailgate.
Press the button on the instrument panel twice within three seconds.
Note: A tone sounds when the tailgate opens.
OPENING THE TAILGATE FROM OUTSIDE YOUR VEHICLE
1. Unlock the vehicle with the remote control or power door unlock button.
Note: If an intelligent access transmitter is within 1 m (3 ft) of the tailgate, the tailgate unlocks
when you press the tailgate release button.
2. Press the button in the top of the tailgate handle twice within three seconds.
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 21M05
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
July 2022
At Ford Motor Company, we are committed to building a community of happy and satisfied customers.
To demonstrate that commitment, we are providing a no-charge program for your vehicle with the VIN
shown above.
Why are you
receiving this notice?
Ford Motor Company launched program 21M05 for customers who have
previously repaired their power release tailgate and continue to experience
unintended tailgate opening and would like an enhanced repair. 21M05 also
is available to customers that have not received a tailgate repair and would
like to have the enhanced repair. We are pleased to let you know that, for
your peace of mind, Ford Motor Company will provide enhanced repairs (if
needed) on the power release tailgate system.
What is the effect?
This repair of the power release tailgate system is available for a total of 10
years or 150,000 miles from the warranty start date, whichever occurs first.
If your vehicle has already exceeded either time or mileage limits listed
above, this repair offer will last through January 31, 2023. Coverage is
automatically transferred to subsequent owners.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. If you have experienced
unintended tailgate opening, and your vehicle is within the indicated
time/mileage limitations, Ford Motor Company has authorized your dealer to
modify the power release tailgate system wiring, install a new tailgate
handle release switch and update the Body Control Module software free of
charge (parts and labor).
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
If you have experienced unintended tailgate opening, please contact your
dealer and provide the VIN of your vehicle to schedule a service
appointment for Customer Satisfaction Program 21M05.
 Copyright 2022 Ford Motor Company
What should you do?
(continued)
The VIN is printed near your name at the beginning of this letter. Your
dealer will modify the power release tailgate system wiring, install a new
tailgate handle release switch and update the Body Control Module
software free of charge (parts and labor).
As always, please remember to secure any cargo in the truck bed. If you
feel you have experienced unintended tailgate opening resulting in damage
to your vehicle, please contact your dealer for an inspection of the damage
to be considered for repair approval.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Have you previously
paid for this repair?
If you paid to have repairs done for an unintended tailgate opening concern,
you may be eligible for a refund. Refunds will only be provided for service
related to the concern description. To verify eligibility and expedite
reimbursement, give your paid original receipt to your dealer before
January 31, 2023. To avoid delays, do not send receipts to Ford Motor
Company.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner. You received this notice
because our records indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM - 11:00PM
and Saturday 7:00AM – 5:00PM (Eastern Time).
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division
 Copyright 2022 Ford Motor Company