WTY028_QA

WTY028 – LOW-PRESSURE FUEL PUMP
2016-2020 MY OPTIMA VEHICLES
NEW VEHICLE LIMITED WARRANTY EXTENSION
Q&A
July 27, 2022
Q1.
Why is Kia extending the warranty for low-pressure fuel pump failure?
A1.
Kia America, Inc. takes pride in providing you with high quality and dependable vehicles. To maintain these
standards, Kia is extending the New Vehicle Limited Warranty coverage for repairs related to low-pressure fuel pump
failure. This warranty extension is to address certain concerns related to the potential failure of the low-pressure fuel
pump.
Q2.
What is the term of the warranty extension for the low-pressure fuel pump?
A2.
Kia is extending the New Vehicle Limited Warranty coverage for repairs related to low-pressure fuel pump failure for
2016-2020 MY Optima vehicles manufactured at a Kia assembly plant in the U.S. from 5 years/60,000 miles to 15
years/ 150,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
Q3.
What vehicles are covered under the terms of this warranty extension?
A3.
All 2016-2020 MY Optima vehicles manufactured at a Kia assembly plant in the U.S..
Q4.
Does this warranty extension also extend the warranty on other vehicle components?
A4.
No. This warranty extension is limited to certain low-pressure fuel pump failure conditions and does not alter the
limitations and exclusions contained in the New Vehicle Limited Warranty.
Q5.
What should vehicle owners do when they receive the warranty extension notice?
A5.
Owners should retain the Warranty Extension Letter in the glove compartment of their vehicle, preferably together
with the vehicle’s other warranty information. However, owners are to contact their nearest Kia dealer to have their
vehicle diagnosed if they experience intermittent reduction in engine power, stalling while at idle, and/or inability or
difficulty starting the engine. Owners are to provide the letter to their servicing dealer when seeking service. Owners
who sell their vehicles should ensure that this letter is included with the documents provided to the buyer.
Q6.
If the customer experiences intermittent reduction in engine power, stalling while at idle, and/or inability or
difficulty starting the engine, does this warranty extension cover the cost of having the vehicle diagnosed by a
Kia dealer?
A6.
Yes. If, at any time within the extended warranty period, the customer experiences intermittent reduction in engine
power, stalling while at idle, and/or inability or difficulty starting the engine, an authorized Kia dealership will
diagnose the cause at no cost to the vehicle owner.
Should one of the conditions described above be diagnosed as being due to a failing low-pressure fuel pump, Kia
authorizes its dealers to replace the low-pressure fuel pump at no cost to the customer under this warranty extension
program.
WTY028
Q7.
Does the warranty extension apply to used vehicles?
A7.
Yes, provided the vehicle falls within the parameters of this warranty extension (15 years / 150,000 miles, whichever
comes first, starting from the date the vehicle was first put into service).
Q8.
If an owner has an immediate question, where can they get further information?
A8.
The customer can contact their local Kia dealer or call Kia’s Consumer Assistance Center at 1-800-333-4542 (Monday
through Friday, 5AM to 6PM, Pacific Time), or through the owner’s section of www.kia.com.
Q9.
What about owners who may have already paid to have this issue remedied?
A9.
Owners who have incurred expense to remedy this issue prior to the date of this notice may have the opportunity to
obtain reimbursement for that expense. They may submit their receipts online to Kia via the Owners section of
www.kia.com or mail their receipts with a copy of the attached Request for Reimbursement form directly to Kia for
review and consideration at the following address:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4KIA (4542)
Kia will review and respond to the claim within sixty (60) days of receipt. Kia may either accept or reject the claim, or
it may request more information to evaluate the claim.