22-NA-152

Bulletin No.:
Service Bulletin
Date:
22-NA-152
August, 2022
TECHNICAL
Subject:
Vehicle Unable to Charge, Charge Port Lock Actuator Engaged and Will Not Unlock
with DTCs P3014 and/or P302D Set
This bulletin replaces PIC6452B. Please discard PIC6452B.
Brand:
Model:
Chevrolet
Bolt EV
Model Year:
VIN:
from
to
from
to
2019
2019
—
—
Engine:
Transmission:
—
—
Involved Region or Country
North America, Brazil, GM Korea Company, Middle East
Condition
Some customers may comment that they are no longer able to charge their vehicle due to
the Battery DC Charge Port Lock in the closed position.
Technicians may also find DTC P3014 Hybrid/EV Battery DC Charging Port Lock Stuck
Closed and/or DTC P302D Charge Port Lock Actuator Position Sensor Circuit
Performance active or in history.
Cause
The cause of the condition may be a software anomaly in the Vehicle Integration Control
Module (Hybrid Powertrain Control Module 2).
Correction
If field action N22236940, N212343881, N212343882, or N212345750 are open for the
vehicle being repaired, perform the open field action, which includes programming of the
HPCM2. If none of these field actions are open, follow K114B Hybrid/EV Powertrain
Control Module 2: Programming and Setup in the Service Manual.
Warranty Information
Important: For vehicles repaired with an open field
action, use the labor code information from that field
action and not from the repairing operations below.
For vehicles repaired under the EV Component Limited
Warranty, use the following appropriate labor operation.
Reference the Applicable Warranties section of
Investigate Vehicle History (IVH) for coverage
information.
Copyright 2022 General Motors LLC. All Rights Reserved.
Labor
Operation
Description
Labor Time
HPCM2 Reprogramming
0.4 hr
with SPS
Important: *To avoid warranty transaction rejections,
carefully read and follow the instructions below:
• The Warranty Claim Code must be accurately entered
in the “SPS Warranty Claim Code” field of the
transaction.
• When more than one Warranty Claim Code is
generated for a programming event, it is required to
document all Warranty Claim Codes in the “Correction”
field on the job card. Dealers must also enter one of the
codes in the “SPS Warranty Claim Code” field of the
transaction, otherwise the transaction will reject. It is
best practice to enter the FINAL code provided by
SPS/SPS2.
2810265*
Page 2
August, 2022
Bulletin No.: 22-NA-152
Warranty Claim Code Information Retrieval
If the Warranty Claim Code was not recorded on the
Job Card, the code can be retrieved in the SPS2
system as follows:
1. Open TLC on the computer used to program the
vehicle.
2. Select and start SPS2.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.
Version
1
Modified
Released July 26, 2022
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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