SC205_QA

QUESTIONS AND ANSWERS
SC205 - 2016-2020 MY KIA OPTIMA 2.0L TURBO-GDI ENGINE
ECM SOFTWARE UPDATE VOLUNTARY EMISSIONS SERVICE CAMPAIGN
AUGUST 2, 2022
Q1.
What type of campaign is Kia conducting?
A1.
Kia America, Inc. is conducting a Voluntary Emissions Service Campaign on 2016-2020 MY Kia Optima vehicles
equipped with the 2.0L Turbo-GDI engine to improve the emission related logic in the Engine Control Module (“ECM”)
software programming, to ensure compliance with emissions regulation
Q2.
What vehicles are affected by this emissions service campaign?
A2.
2016-2020 MY Kia Optima vehicles equipped with the 2.0L Turbo-GDI engine manufactured from August 28, 2015
through May 22, 2020.
Q3.
What is the problem with the ECM programming?
A3.
2016-2020 MY Kia Optima vehicles equipped with the 2.0L Turbo-GDI engine may exhibit an issue with carbon
monoxide control that could cause the vehicle to release air pollutants which exceed emissions standards.
Q4.
Can you describe the emissions service campaign and fix?
A4.
All owners of the affected 2016-2020 MY Kia Optima vehicles equipped with the 2.0L Turbo-GDI engine will be
notified of this condition and asked to contact their Kia dealer to have the software update performed on their
vehicle.
Q5.
Will this cost owners any money?
A5.
No. It will not cost the customer any money to have the service campaign performed.
Q6.
How long will the repair take?
A6.
The time it takes to perform the repair can vary depending upon the dealer’s work schedule, therefore, an
appointment is recommended.
Q7.
How will owners of the affected vehicles be notified?
A7.
Kia will be notifying owners of the affected vehicles by first class mail on August 4, 2022.
Q8.
Where were the vehicles produced?
A8.
The affected vehicles were produced at Kia assembly plant in Georgia, USA.
Q9.
How many vehicles are included?
A9.
Approximately 29,354 of Kia Optima vehicles equipped with the 2.0L Turbo-GDI engine.
Q10.
Are there any restrictions on an owner’s eligibility?
A10.
No.
Q11.
If a customer has an immediate question, where can they get further information?
A11.
The customer can contact their local authorized Kia dealership or call Kia’s Consumer Assistance Center at 1-800333-4KIA (4542), Monday through Friday, 5 AM to 6 PM Pacific Time, or via the internet at www.kia.com (Owner’s
Section).
SC205