22P08 S2

Service Bulletin Details

Public Details for: 22P08 S2

Certain 2022 model year expedition/navigator, 2021-2022 model year f-150 and mach-e vehicles equipped with ford/lincoln co-pilot and bluecruise/activeglidebluecruise/activeglide maps expiration reason for this supplement the technical ins

- 2022 - 2021 -

Models from 2022

2022 FORD EXPEDITION

2022 FORD F-150

2022 FORD F-150 BEV

2022 FORD F-150 LIGHTNING

2022 FORD MUSTANG MACH E

2022 LINCOLN NAVIGATOR

Models from 2021

2021 FORD F-150

2021 FORD MUSTANG MACH E

Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
October 6, 2022
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 22P08 – Supplement #2
Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and
Mach-E Vehicles Equipped with Ford/Lincoln Co-Pilot and BlueCruise/ActiveGlide
BlueCruise/ActiveGlide Maps Expiration
New! REASON FOR THIS SUPPLEMENT
• The technical instructions have been updated with additional details and screen shots to assist in
successfully updating the gateway module (GWM) and BlueCruise/ActiveGlide Maps.
• Additional population has been added to the affected vehicles with updated build dates.
• Added requirement to verify through PTS that the Field Service Action (FSA) is still open (OASIS)
and the vehicle has not already received the OTA update.
PROGRAM TERMS
This program will be in effect through March 14, 2023, for vehicles within the new bumper-to-bumper
warranty coverage period (e.g., less than 36,000 miles).
New! AFFECTED VEHICLES
Model
Vehicle
Year
Assembly
Plant
Build Dates
Expedition/Navigator
2022
Kentucky Truck
September 22, 2021 through July 1, 2022
F-150
2021-2022
Dearborn
January 12, 2021 through August 25, 2022
F-150
2021-2022
Kansas City
June 25, 2021 through August 17, 2022
F-150
2022
Rouge
Electrical
Vehicle Center
October 14, 2021 through August 22, 2022
Mach-E
2021-2022
Cuautitlan
January 18, 2021 through July 13, 2022
Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Monitor OASIS before opening an RO and/or beginning a repair.
New! REASON FOR THIS PROGRAM
In some of the affected vehicles, the Connected Blue Zone Maps will expire on September 10th, 2022.
When the maps expire, the BlueCruise with hands-free highway driving feature will no longer be
available. Unsold vehicles that are in transport mode or on dealer lots are unable to receive an over
the air update containing the updated maps.
 Copyright 2022 Ford Motor Company
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are to update the
gateway module using FDRS. This service must be performed on all affected vehicles at no charge to
the vehicle owner.
OVER THE AIR (OTA) UPDATES (FORD POWER-UP / LINCOLN ENHANCED):
• In addition to your dealer being able to update vehicles now using FDRS, Ford deployed an
OTA software update in August,2022.
• Before scheduling service for an OTA capable vehicle, please verify through PTS that the
Field Service Action (FSA) is still open (OASIS) and the vehicle has not already received the
OTA update.
1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the
OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto
vehicle the FSA may still show as open)
2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the
tab titled “Connected Vehicle”. In the “Over the Air Update 60 Day History”, you can
determine if an OTA update occurred on the affected module by viewing the
“Completion Status”, which should show “Campaign Successful”. The “Release Notes”
will also indicate that the campaign was successfully downloaded onto the vehicle.
(Note: the FSA may still show as open in the Outstanding Field Service Actions section
of PTS even though the OTA update was successfully downloaded onto the vehicle.
This FSA will eventually be removed from the Outstanding Field Service Actions
screen of PTS.)
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information Mach-E
Attachment IV:
Technical Information F-150
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 22P08 – Supplement #2
Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and Mach-E Vehicles
Equipped with Ford/Lincoln Co-Pilot and BlueCruise/ActiveGlide
BlueCruise/ActiveGlide Maps Expiration
New! OASIS ACTIVATION
OASIS was activated on March 14, 2022. The additional population will be activated on October 6,
2022.
Note: Over-the-air software updates may complete at any time, dealers should confirm program is still
open by checking PTS before using FDRS.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
• Correct affected vehicles identified in OASIS which are brought to your dealership within the
applicable bumper-to-bumper warranty coverage period.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
 Copyright 2022 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 22P08 – Supplement #2
Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and Mach-E Vehicles
Equipped with Ford/Lincoln Co-Pilot and BlueCruise/ActiveGlide
BlueCruise/ActiveGlide Maps Expiration
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action. The FSA number (22P08) is the sub code.
 Customer Concern Code (CCC): A25 Engagement troubles
 Condition Code (CC): 04 Software Revision/Flash Module
 Causal Part Number: 14G650
 Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Copyright 2022 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 22P08 – Supplement #2
Certain 2022 Model Year Expedition/Navigator, 2021-2022 Model Year F-150 and Mach-E Vehicles
Equipped with Ford/Lincoln Co-Pilot and BlueCruise/ActiveGlide
BlueCruise/ActiveGlide Maps Expiration
LABOR ALLOWANCES
Description
Update Gateway Module (GWM) Software using FDRS
Labor Operation
Labor Time
22P08B
0.4 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
 Copyright 2022 Ford Motor Company
ATTACHMENT IV
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
CERTAIN 2022 MODEL YEAR EXPEDITION/NAVIGATOR AND 2021-2022 MODEL
YEAR F-150 VEHICLES EQUIPPED WITH FORD/LINCOLN CO-PILOT AND
BLUECRUISE/ACTIVEGLIDE — BLUECRUISE/ACTIVEGLIDE MAPS EXPIRATION
SERVICE PROCEDURE
A. Gateway Module A Programming................................... Page 1

B. Troubleshooting............................................................... Page 16
C. Important Information for Module Programming.............. Page 17

D. Recovering a module when programming has resulted in

a blank module.................................................................Page 17

Gateway Module A Programming
NOTE: A blank 32GB or larger USB flash drive is required for APIM, TCU, Cluster, and GWM software
updates. Make sure the USB flash drive being used is formatted correctly. To see the available
drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on
the USB flash drive and select Properties. If File System under the General tab is not exFAT,
the drive must be formatted. To format the USB flash drive, right click on the USB flash drive,
select Format, select exFAT for the File System, and select Default Allocation Size for the
Allocation Unit Size. De-selecting Quick Format is not necessary and will result in a lengthier
operation.
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC's after
programming. For DTC's generated after programming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC). VCM 3 is recommended for improved data
download time.
2. Close all the doors on the vehicle. If a door must be left open during the service procedure,
mechanically latch the door latch to simulate a closed door.
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DEARBORN, MICHIGAN 48121
10/2022
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
3. On the center display screen, navigate to Settings > About SYNC > Hands-Free Driving Mode available
through DD-MM-YYYY. Record the expiration date. See Figure 1.
NOTE: F-150 shown Expedition, Navigator and Mach-E vehicles similar.
22098Ab
FIGURE 1
4. Log into Ford Diagnostic and Repair System (FDRS). Ensure FDRS and VCM 3 are updated to latest
version.
5. Start a new FDRS session.
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed
on the RH side of the screen. Modules that are communicating are highlighted in green.
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
6. Select Toolbox tab. See Figure 2.
22098Ac
FIGURE 2
7. From the list on the LH side of the screen, select the GWM. See Figure 3.
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22098Ad FOR
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FIGURE 3
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
8. From the list on the RH side of the screen, download GWM - GWM Software Update. See Figure 4.
22098Ae
FIGURE 4
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
NOTE: If software is already at the latest level, this selection will not be available. Verify that an Over The
Air (OTA) update was previously installed. Log into Professional Technician System (PTS) >
Connected Vehicle tab > OTA Dashboard. Click on release notes to confirm what was included
in the OTA update. See Figures 5 and 6.
NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.
22098E
FIGURE 5
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FIGURE 6
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10/2022
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
9. Click RUN to start the GWM update. See Figure 7.
22098Af
FIGURE 7
10. Verify that the vehicle is connected to a battery charger. Click yes and follow all on-screen instructions
carefully. See Figure 8.
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22098K
FIGURE 8
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10/2022
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
11. When prompted, turn the ignition to key on engine off and click the OK icon. See Figure 9.
22098J
FIGURE 9
12. Allow the software files to process. See Figure 10.
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22098M
FIGURE 10
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10/2022
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
13. When prompted, connect the USB flash drive to the diagnostic scan tool and click the OK icon. See
Figure 11.
22098A
FIGURE 11
NOTE: Do not install the software update on a sub folder on the USB drive. See Figure 12.
CORRECT
INCORRECT
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22098N NUT
FIGURE 12
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
14. Cycle the ignition to the ignition on engine on position and click the OK icon. See Figure 13.
22098P
FIGURE 13
NOTE: Close all the doors on the vehicle. If a door must be left open during the service procedure,
mechanically latch the door latch to simulate a closed door and ensure that the trunk is closed if
applicable.
IMPORTANT: Do not select the Yes button in FDRS until the software update on the USB drive has been
completed. See Figure 14.
NOTE: If the yes or no icon in FDRS is pressed by accident the software update will not be successful.
DO NOT PROCEED WITH THE CAN FLASH. You may receive an inaccurate message stating
that the software update was successful but the Bluecruise maps will not be updated.
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22098R
FIGURE 14
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10/2022
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
15. When prompted by the diagnostic scan tool, safely remove/eject the USB flash drive from the
diagnostic scan tool and connect it to the USB hub in the vehicle to install the software into the GWM.
See Figure 15.
NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.
22098S
FIGURE 15
16. The update should start automatically. It is normal for the GWM to reset during this step.
See Figure 16.
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FIGURE 16
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
17. Press the close icon on navigation screen. The GWM software update will start automatically.
See Figure 17.
18. Set a timer for 10 minutes to ensure enough time passes to allow the update to complete before
removing the USB drive.
NOTE: F-150 shown Expedition and Navigator vehicles similar.
22098Ag
FIGURE 17
19. Turn off the vehicle and open and close the driver's door. See Figure 18.
NOTE: F-150 shown Expedition and Navigator vehicles similar.
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FIGURE 18
22098Ah
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
20. Restart the vehicle. Only remove the USB stick from the vehicle when the update successful
message appears. See Figure 19.
21. If there is not an immediate message stating that the update was succesful set a timer for 5 minutes.
It may take up to 5 minutes before SYNC touchscreen displays Update Successful pop up. After 5
minutes if “Successful” pop up is not shown on SYNC touchscreen.
• Select the close icon on the SYNC touchscreen.
• Remove the USB stick
• Click yes on the FDRS screen “Was the USB Update Successful” prompt (FDRS verifies if the
module software update was successfully installed on the module).
NOTE: F-150 shown Expedition and Navigator vehicles similar.
22098Aj
FIGURE 19
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
22. Turn ignition to off and click the OK icon on the FDRS screen. See Figure 20.
22098X
FIGURE 20
23. Turn ignition to the ignition on engine off position and click the OK icon on the FDRS screen. See
Figure 21.
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FIGURE 21
22098J
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
24. On the FDRS screen wait for the validating software process to finish. See Figure 22.
22098Y
FIGURE 22
25. Turn ignition to off and click the OK icon on the FDRS screen. See Figure 23.
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22098X
FIGURE 23
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
26. Click OK on the FDRS screen when the application finished message appears. See Figure 24.
22098Z
FIGURE 24
27. From the list on the RH side of the screen, select Self-Test and click RUN.
28. Click the Run Selected Tests button in the lower right.
29. Click the Clear & Retest button at the top of the screen to clear DTC's in all modules.
30. Disconnect the battery charger from the 12V battery once the programming has completed.
31. On the center display screen, navigate to Settings > About SYNC > Hands-Free Driving Mode
available through DD-MM-YYYY. Verify that expiration date is in the future. See Figure 25.
NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.
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22098W
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FIGURE 25
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
TROUBLESHOOTING
Error States/Messages:
1. When the USB drive is removed from the laptop, inserted into the vehicle and the vehicles infotainment
screen says “restart required”, the vehicle is restarted and then goes into a loop where it continues to
say “restart required” .
2. When the vehicles infotainment display screen says “programming successful” , the USB drive is
removed from the vehicle and inserted back into the laptop. At this point, FDRS displays an error
stating “Part Number Validation Failed” or “DID Validation Failed”.
Steps to Resolve:
The procedure that we have provided to dealers and confirmed to resolve these errors is:
1. Launch FDRS and navigate to toolbox tab > datalogger > BCM and select the “BATT_SOC” PID.
2. Ensure that the BATT_SOC PID reads over 80%.
3. If the PID is less than 80%, fully recharge the vehicles 12-volt battery using the appropriate Rotunda
battery tester and charger.
4. Remove the charger from the vehicle and using FDRS, navigate to toolbox tab > BCM > Reset Battery
Monitor Sensor Learned Values application. Perform the BMS reset.
5. Connect the Rotunda tool and set it to maintain 12.6 to 13.6 volts. Monitor the voltage real time using
the indicator at the bottom right corner of FDRS to ensure that it is within this range.
6. Repeat the Software Update application that failed.
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module
(VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during
programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The
VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not,
troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
CERTAIN 2022 MODEL YEAR EXPEDITION/NAVIGATOR AND 2021-2022 MODEL
YEAR F-150 VEHICLES EQUIPPED WITH FORD/LINCOLN CO-PILOT AND
BLUECRUISE/ACTIVEGLIDE — BLUECRUISE/ACTIVEGLIDE MAPS EXPIRATION
SERVICE PROCEDURE
A. Gateway Module A Programming................................... Page 1

B. Troubleshooting...............................................................Page 16
C. Important Information for Module Programming.............. Page 17

D. Recovering a module when programming has resulted in

a blank module.................................................................Page 17

Gateway Module A Programming
NOTE: A blank 32GB or larger USB flash drive is required for APIM, TCU, Cluster, and GWM software
updates. Make sure the USB flash drive being used is formatted correctly. To see the available
drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on
the USB flash drive and select Properties. If File System under the General tab is not exFAT,
the drive must be formatted. To format the USB flash drive, right click on the USB flash drive,
select Format, select exFAT for the File System, and select Default Allocation Size for the
Allocation Unit Size. De-selecting Quick Format is not necessary and will result in a lengthier
operation.
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC's after
programming. For DTC's generated after programming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC). VCM 3 is recommended for improved data
download time.
2. Close all the doors on the vehicle. If a door must be left open during the service procedure,
mechanically latch the door latch to simulate a closed door.
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CUSTOMER SATISFACTION PROGRAM 22P08-S2
3. On the center display screen, navigate to Settings > About SYNC > Hands-Free Driving Mode available
through DD-MM-YYYY. Record the expiration date. See Figure 1.
NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.
22098D
FIGURE 1
4. Log into Ford Diagnostic and Repair System (FDRS). Ensure that FDRS and the VCM 3 are updated to
latest version.
5. Start a new FDRS session.
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed
on the RH side of the screen. Modules that are communicating are highlighted in green.
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6. Select Toolbox tab. See Figure 2.
22098G
FIGURE 2
7. From the list on the LH side of the screen, select the GWM. See Figure 3.
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FIGURE 3
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8. From the list on the RH side of the screen, download GWM - GWM Software Update. See Figure 4.
22098Ae
FIGURE 4
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NOTE: If software is already at the latest level, this selection will not be available. Verify that an Over The
Air (OTA) update was previously installed. Log into Professional Technician System (PTS) >
Connected Vehicle tab > OTA Dashboard. Click on release notes to confirm what was included
in the OTA update. See Figures 5 and 6.
22098E
FIGURE 5
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FIGURE 6
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9. Click RUN to start the GWM update. See Figure 7.
22098L
FIGURE 7
10. Verify that the vehicle is connected to a battery charger. Click yes and follow all on-screen instructions
carefully. See Figure 8.
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22098K
FIGURE 8
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11. When prompted, turn the ignition to key on engine off and click the OK icon. See Figure 9.
22098J
FIGURE 9
12. Allow the software files to process. See Figure 10.
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22098M
FIGURE 10
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13. When prompted, connect the USB flash drive to the diagnostic scan tool and click the OK icon. See
Figure 11.
22098A
FIGURE 11
NOTE: Do not install the software update on a sub folder on the USB drive. See Figure 12.
CORRECT
INCORRECT
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FIGURE 12
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14. Cycle the ignition to the ignition on engine on position and click the OK icon. See Figure 13.
22098P
FIGURE 13
15. Verify that the green ready light is on on the instrument cluster. See Figure 14.
NOTE: Close all the doors on the vehicle. If a door must be left open during the service procedure,
mechanically latch the door latch to simulate a closed door and ensure that the trunk is closed if
applicable.
NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.
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22098Q
FIGURE 14
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IMPORTANT: Do not select the Yes button in FDRS until the software update on the USB drive has been
completed. See Figure 15.
NOTE: If the yes or no icon in FDRS is pressed by accident the software update will not be successful.
DO NOT PROCEED WITH THE CAN FLASH. You may receive an inaccurate message stating
that the software update was successful but the bluecruise maps will not be updated.
22098R
FIGURE 15
16. When prompted by the diagnostic scan tool, safely remove/eject the USB flash drive from the
diagnostic scan tool and connect it to the USB hub in the vehicle to install the software into the GWM.
See Figure 16.
NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.
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22098S
FIGURE 16
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17. The update should start automatically. It is normal for the GWM to reset during this step.
See Figure 17.
22098B
FIGURE 17
18. Press the close icon on navigation screen. The GWM software update will start automatically.
See Figure 18.
19. Set a timer for 10 minutes to ensure enough time passes to allow the update to complete before
removing the USB drive.
NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.
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22098T
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20. Turn off the vehicle and open and close the driver's door. See Figure 19.
NOTE: You may receive a question regarding the alarm system. Click yes or no as appropriate.
NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.
22098U
FIGURE 19
21. Restart the vehicle. Only remove the USB stick from the vehicle when the update succesful
message appears. See Figure 20.
22. If there is not an immediate message stating that the update was succesful set a timer for 5 minutes.
It may take up to 5 minutes before SYNC touchscreen displays Update Successful pop up. After 5
minutes if “Successful” pop up is not shown on SYNC touchscreen.
• Select the close icon on the SYNC touchscreen.
• Remove the USB stick
• Click yes on the FDRS screen “Was the USB Update Successful” prompt (FDRS verifies if the
module software update was successfully installed on the module).
NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.
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22098V
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FIGURE 20
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23. Turn ignition to off and click the OK icon on the FDRS screen. See Figure 21.
22098X
FIGURE 21
24. Turn ignition to the ignition on engine off position and click the OK icon on the FDRS screen. See
Figure 22.
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FIGURE 22
22098J
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25. On the FDRS screen wait for the validating software process to finish. See Figure 23.
22098Y
FIGURE 23
26. Turn ignition to off and click the OK icon on the FDRS screen. See Figure 24.
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22098X
FIGURE 24
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27. Click OK on the FDRS screen when the application finished message appears. See Figure 25.
22098Z
FIGURE 25
28. From the list on the RH side of the screen, select Self-Test and click RUN.
29. Click the Run Selected Tests button in the lower right.
30. Click the Clear & Retest button at the top of the screen to clear DTC's in all modules.
31. Disconnect the battery charger from the 12V battery once the programming has completed.
32. On the center display screen, navigate to Settings > About SYNC > Hands-Free Driving Mode
available through DD-MM-YYYY. Verify that expiration date is in the future. See Figure 26.
NOTE: Mach-E shown Expedition, Navigator and F-150 vehicles similar.
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22098W
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FIGURE 26
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TROUBLESHOOTING
Error States/Messages:
1. When the USB drive is removed from the laptop, inserted into the vehicle and the vehicles infotainment
screen says “restart required”, the vehicle is restarted and then goes into a loop where it continues to
say “restart required” .
2. When the vehicles infotainment display screen says “programming successful” , the USB drive is
removed from the vehicle and inserted back into the laptop. At this point, FDRS displays an error
stating “Part Number Validation Failed” or “DID Validation Failed”.
Steps to Resolve:
The procedure that we have provided to dealers and confirmed to resolve these errors is:
1. Launch FDRS and navigate to toolbox tab > datalogger > BCM and select the “BATT_SOC” PID.
2. Ensure that the BATT_SOC PID reads over 80%.
3. If the PID is less than 80%, fully recharge the vehicles 12-volt battery using the appropriate Rotunda
battery tester and charger.
4. Remove the charger from the vehicle and using FDRS, navigate to toolbox tab > BCM > Reset Battery
Monitor Sensor Learned Values application. Perform the BMS reset.
5. Connect the Rotunda tool and set it to maintain 12.6 to 13.6 volts. Monitor the voltage real time using
the indicator at the bottom right corner of FDRS to ensure that it is within this range.
6. Repeat the Software Update application that failed.
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Important Information for Module Programming