NTB22-047A

Classification:
Reference:
AN22-015A
Date:
NTB22-047A
October 13, 2022
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2020-2022 Titan/Titan XD (A61)
SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed
in the AV control unit before starting the diagnosis.
The software update in the following SERVICE PROCEDURE is to address the items
below:

Stability improvements and “bug” fixes.
Refer to steps 1 - 4 to confirm that this bulletin applies.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL

One of special tool USB drive J-52727-1 (new tool number NI-52727-1) has been
previously shipped to each dealer and should already be available (Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate:
www.techmatetools.com or 1-833-397-3493.
HINT:
o The update-software only needs to be downloaded once and can then be
used continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.
Figure 1
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SERVICE PROCEDURE
Check the Software Version
1.
While holding the MENU button down,
turn the tune knob left-right-left.
Tune knob
Figure 2
2.
Select Confirmation/Adjustment.
Figure 3
3.
Select Version Information.
Figure 4
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Back
icon
5328_20111
4.
Confirm if the Overall SW version
begins with "5328".
Figure 5

If the Overall SW version begins with "5328", this bulletin does not apply. Select
the back icon, and then proceed to CLAIMS INFORMATION.

If the Overall SW version does not begin with "5328", select the back icon and
then continue to step 5 on page 5.
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NTB22-047A
Update the AV Control Unit
IMPORTANT: Before starting, make sure:
5.

The CONSULT PC is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert the special tool USB drive into the CONSULT PC.

If the update-software has already been downloaded onto the USB drive from a
prior service procedure, skip to step 14 on page 7.

The special tool USB drive is the only USB drive approved for use with this
procedure.

The update-software is estimated to take 4 hours to download to the USB drive.

The update-software must be the only file on the USB drive.

The update-software only needs to be downloaded once and can then be used
continuously on multiple APPLIED VEHICLES.
6.
Open ASIST.
7.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 6
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8.
Select the check box next to infotainment update-software “IVI5328” (Figure 7).
9.
Use the drop-down menu and select the location of the USB drive that was inserted in
step 5.
Version:
Check
box
D:\
USB drive
location
IVI5328
Infotainment
update-software
Drop-down
menu
Figure 7
10.
Select Download, and then wait for the download to complete.
HINT:
o The update-software is estimated to take 4 hours to download to the USB
drive.
o If, while attempting to download the software to the CONSULT PC, you receive
the message shown in Figure 8:
 Attempt to clear space on the CONSULT PC hard drive.
Figure 8
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11.
Select OK.
Figure 9
12.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the PC toolbar, select the Safely Remove Hardware icon.
o The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB drive
may corrupt the infotainment update-software.
o If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 10
13.
Close all ASIST Infotainment Software Update screens.
14.
Set the parking brake.
15.
Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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16.
Insert the USB drive with the infotainment update-software into the vehicle’s USB
media port (Figure 11).

Do not remove the USB drive during the update to the vehicle until instructed to.
Do not insert the USB drive into a charging port. If used, the update-software and/or
USB drive may become damaged. Only insert the USB drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB drive
Figure 11
Software Update
17.
Wait approximately 10-30 seconds for
the screen in Figure 12 to appear.
Initializing….
Figure 12

The screen in Figure 13 may
briefly appear. Do not remove the
USB drive. The audio system will
detect the USB drive and continue
the update.
xxxxxxxxxxxx
Figure 13
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18.
Wait for the update to complete.

Follow the on-screen instructions while waiting.
HINT: The update may take 15-25 minutes.
Software Update
The vehicle must remain stopped with the parking brake ON
Remaining time ~ 5 min.
Figure 14
19.
Once the update is complete (Figure 15), remove the USB drive; the system will
reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Software Update
The software Update has finished. The system will now restart…
Figure 15
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Steps 20-27 must be completed. If they are not completed, the update may become
corrupted.
20.
Allow the reboot to complete
(approximately 30 seconds).

21.
The Nissan logo will be displayed
during the reboot.
Turn the ignition OFF.
Figure 16
The steps below will fully reboot the infotainment system twice.
22.
Open and close the driver door, and then ensure that all doors are closed.
23.
Wait 5 minutes.
Ensure that all doors remain closed during the 5-minute wait period. If a door is
opened during the 5-minute wait period, the update may not complete and the AV
control unit may become inoperable.
HINT: The engine does not need to be running for the next steps.
24.
Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 16).

25.
After the Nissan logo appears, wait
about 1 minute.

26.
If the Nissan logo does not appear (this might take up to 30 seconds), start over
from step 21.
The MENU (Home) screen in
Figure 17 will be displayed.
Turn the ignition OFF.
Figure 17
27.
Repeat steps 22-26 one more time (for a total of 2 times) to complete the update.
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CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check
RX8LAA
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check and Update
RX8MAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
May 31, 2022
NTB22-047
October 13, 2022
NTB22-047A
DESCRIPTION
Original bulletin published
APPLIED VEHICLES and pages 2 and 5
revised
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NTB22-047A