96148920391081

Technical Service Bulletin
96 Warning message in DIS: "Key not In vehicle" or "Remote key not recognized"
96 14 89 2039108/1 December 3, 2014.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q3
2015
All
Not Applicable
Condition
• When the key is in the center console storage area under the climate control module, one of the following
messages appears in the cluster driver information display:
• “Key not in vehicle”
• “Remote key not recognized”
• No DTCs are logged in the vehicle electrical system control module, J519 (address word 09).
Technical Background
The remote key is too close to Aerial 1 for Access and Start Authorization (R138), which is located under the
center console storage area, directly under the climate control module.
Production Solution
The location of Aerial 1 for Access and Start Authorization (R138) was changed in series production.
© 2014 Audi of America, Inc.
Page 1 of 7
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Service
The location of Aerial 1 for Access and Start Authorization (R138) must be changed:
1.
Remove the front storage compartment
according to the Elsa Repair Manual (Figure 1).
Figure 1. The front storage compartment in the center
console (Number 17).
2.
Remove the climate control module according to
the Elsa Repair Manual.
3.
Remove Aerial 1 for Access and Start
Authorization (R138).
4.
Change the routing of the cable for the Access
and Start Authorization button and for Aerial 1.
The routing of the wiring harness for the shift
gate must also be modified.
© 2014 Audi of America, Inc.
Page 2 of 7
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
5.
Using a zip tie with holder (3D0 971 838 E)
(Figure 2), turn the zip tie by 90° (Figure 3).
Figure 2. Zip tie with holder.
Figure 3. Zip tie turned by 90°.
© 2014 Audi of America, Inc.
Page 3 of 7
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
6.
Attach the zip tie with holder as shown (Figure
4). Do not tighten the zip tie.
Figure 4. The zip tie with holder is installed but not
tightened.
7.
Remove the two plastic locating pins on Aerial 1
so that no cables can chafe any components
(Figure 5).
Figure 5. Removing the plastic locating pins from Aerial 1
(top image), and Aerial 1 with locating pins removed
(bottom image).
© 2014 Audi of America, Inc.
Page 4 of 7
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
8.
Attach zip ties (N 020 904 8) and the retaining
plates for zip ties (000 971 010 A) as shown
(Figure 6).
Figure 6. Zip ties with adhesive retaining plates installed
on Aerial 1.
9.
Prepare the mounting surface by cleaning the
marked area with cleaning solution (D 009 401
04) (Figure 7).
Figure 7. Mounting surface on HVAC ducting to be
cleaned.
© 2014 Audi of America, Inc.
Page 5 of 7
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
10. Once the area is dry, attach Aerial 1 to the
HVAC ducting (Figure 8).
Figure 8. Aerial 1 mounted on HVAC ducting.
11. Tighten the zip tie and cut off any excess
material (Figure 9). Rotate so that the sharp
edge of the zip tie will not interfere with any
cables in the area.
Figure 9. Zip tie needs tightening.
12. Reinstall the climate control panel and the
storage compartment in the center console.
© 2014 Audi of America, Inc.
Page 6 of 7
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.
Service Number:
9667
Damage Code:
0040
Labor Operations:
Access/Start system antenna KESSY remove+reinstall
9667 1903
30 TU
Modify Access/Start system antenna KESSY
9667 3199
50 TU
GFF
0150 0000
Time stated on
diagnostic
protocol (Max
60 TU)
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
0121 0004
10 TU
Diagnostic Time:
Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:
As per TSB #2039108/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Part Number
Part Description
Quantity
3D0 971 838 E
Cable binder (zip tie) with clamping base
1
N 020 904 8
Cable binder (zip tie)
2
000 971 010 A
Retaining plate for cable binder (zip tie)
2
D 009 401 04
cleaning solution
1
Additional Information
All parts and service references provided in this TSB (2039108) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.
Page 7 of 7
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.