2065895.2
Service Bulletin Details
Public Details for: 2065895.2
Rotating display/screen noise - diagnosis for complaints relating to noise during operation and/or dur a drive cycle. Customer statement: -various rotating display/screen noises during operation. Grinding, rattling, squeaking, creaking, a
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 -
Models from 2018
2018 BENTLEY CONTINENTAL GT |
Technical product information Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Topic Market area Brand Transaction 2065895/2 No. Level EH Status Approval Release date New customer code Object of complaint Complaint type information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions -> raise display information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions -> retract display functionality -> without function / defect functionality -> defective function sequence Vehicle data New Continental GT Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 2018 2019 2020 2021 2022 2023 E E E E E E * * * * * * * * * * * * * * * * * * Gearbox code * * * * * Final drive code * * * * * New Continental GTC Sales types Type 3S4* 3S4* 3S4* 3S4* 3S4* MY 2019 2020 2021 2022 2023 Brand Designation Engine code E * E * E * E * E * New Flying Spur Sales types Type MY Brand Designation Engine code Gearbox code Final drive code ZG2* ZG2* ZG2* ZG2* 2020 2021 2022 2023 E E E E Documents Document name master.xml INTERNAL * * * * * * * * * * * * Position Technical product information Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle Transaction No.: 2065895/2 Customer statement / workshop findings Various rotating display/screen noises during operation Technical background The scenarios below are listed as a guideline to enable the applicable noise issue to be diagnosed and repaired, in the event the noise and/or symptom does not match any of the Scenarios listed, the operative should raise a DISS query and await feedback before conducting any further work Otherwise The operative MUST follow the applicable procedure within the Measure section of this TPI which relates to the customer complaint as follows: Scenario 1 - Grinding noise during operation Scenario 2 - Rattling noise during operation Scenario 3 - Squeak/creak/rattle from the dials during operation Scenario 4 - Creak/rattle from rotating display whilst driving/uneven operation during rotation Production change Not applicable Measure 1) Using ODIS carry out Guided Fault Finding (GFF) check for the presence of any DTC’s (Static or intermittent) within all control modules • Save the ODIS log (first log) • Attempt to clear all DTC’s • Exit GFF • Cycle the ignition (x3) times • The diagnostic log should be attached to a new or existing open DISS query IMPORTANT: If the complaint is still evident and a DTC for rotating display is present, complete the applicable test plan before proceeding using ODIS 2) Recheck the functionality of the BRD unit • In the event the issue is now resolved after the reset and initialisation process has been conducted, No further action is required However In the event the issue is still evident please proceed with the remaining applicable steps (Scenario 1 -4) depending on the actual symptom/scenario Scenario 1 - Grinding noise during operation • Referring to Rep.Gr 91 - Remove rotating display • Check the pulley wheel for fitment/security and ensure the keyway is present and fitted correctly (Figure 1) INTERNAL Figure 1 INTERNAL In the event that either defect is present raise a DISS technical query with photos/videos attached and await feedback before conducting any further work Scenario 2 - Rattling noise during operation • Refer to Rep.Gr 91 - Remove the rotating display • Referring to Figures 2 and 3 - Check and if necessary tighten the fixing screws highlighted (3Nm), there are 8 fixing screws in total. Figure 2 Figure 3 • Referring to Rep.Gr 91 - Refit the rotating display and retest. Scenario 3 - Squeak/creak/rattle from the dials during operation When noise is evident from the dials, press on outer bezels (Figure 4) If the noise disappears when the bezels of the dials are pressed Referring to Gr.91 - Replace the dials INTERNAL Figure 4 Scenario 4 - Creak/rattle from rotating display whilst driving TIP: This symptom can in some cases be evident due to excessive movement within the rotating display motor pivot assembly (Figure 5) • The operative should consider the motor pivot assembly Figure 5 NOTE: To check the motor pivot assembly for excessive movement the rotating display should be removed – Refer to Rep.Gr 91 • Refer to the Bentley Hub and refer to the video referencing TPI 2065895/- • Should the movement be as shown in the video, the rotating display unit should be replaced Warranty accounting instructions Diagnostic checks/adjustments to the rotating display (does not include removal of the rotating display) Warranty type 110 or 910 Damage service number 91 32 INTERNAL Damage code Labour Labour operation code INTERNAL 00 55 91 32 01 51 Time 20 Time units Removal and refitting of the rotating display Labour Labour operation code 91 32 19 01 Time 110 Time units For all other repair times please refer to Elsa Pro. Parts information Refer to the ETKA parts catalogue INTERNAL