A5722972067241_3

Technical Service Bulletin
57 Door handle touch sensor does not lock doors or is slow to respond
57 22 97 2067241/3 November 2, 2022. Supersedes Technical Service Bulletin Group 57 number 22-94 dated
August 30, 2022, for reasons listed below.
Model(s)
Year
VIN Range
Q5 Sportback,
2022
All
and SQ5
Sportback
Vehicle-Specific Equipment
Not Applicable
2023
000001 - 035391
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised header (Revised VIN break)
2
08/31/2022
Revised header (Add Model Year 2023 with VIN break)
1
06/13/2022
Initial publication
Customer states:
After exiting the vehicle, closing the door, and
pressing the touch sensor on the exterior door
handle the doors will either:
• Lock but only after a significant delay.
Page 1 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 1. Outer door handle and keyless locking touch
• Lock only after several attempts are made.
sensor.
or
• Will not lock at all using the touch sensor.
When gaining entry into a locked vehicle, the
unlock function of the door handle sensor on the
inside of the door handle functions normally and
without error.
The central locking system is otherwise functional
and fully operational with both locking and
unlocking functions using the key remote.
Workshop findings:
This error sequence is easily reproduced, can occur
on any one of the four doors, and occurs when any
of the remotes are in use, and in the proper range
of the vehicle.
There are no relevant DTCs stored in the Comfort
System Central Control Module (DA 0046, BCM
2). When the measuring values are checked during
diagnosis the inoperative or delayed response in
the lock command is clearly confirmed.
Page 2 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Figure 2. The locking system malfunctions while using the
touch sensor.
Technical Background
An error has been identified in the door handle trim conductivity.
Production Solution
Not applicable.
Service
1. If the symptom profile is as described in this
TSB and the measuring values confirm an
inoperative or delayed response in the lock
command, then remove the painted door
handle trim plate of the affected door handle.
Figure 3. Exposed locking system touch sensor with door
handle trim plate removed.
Page 3 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
2. If the lock function works properly without the
trim plate installed, then replace the door
handle trim plate.
Figure 4. Activating the locking system touch sensor with
door handle trim plate removed.
Warranty
Claim Type:
• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Covered Vehicles – Verify Owner.
Page 4 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
• If the vehicle is outside of any warranty, this Technical Service Bulletin is informational
only.
Service Number:
5711 – Front Doors
5811 – Rear Doors
Damage Code:
0040
Labor Operations:
Front door handle trim/cover remove and
5711 1901
reinstall – one side
See SRT with
associated
operations
Front door handle trim/covers remove and
5711 2001
reinstall – both sides
See SRT with
associated
operations
Rear door handle trim/cover remove and
5811 1901
reinstall – one side
See SRT with
associated
operations
Rear door handle trim/covers remove and
5811 2099
30 TU
L0011600
Max $200
reinstall – both sides
Front and/or rear door handle trim cover(s)
paint – 1, 2,3, or all 4
(Solid Paint)
(Labor operation listed in Outside Labor not to
exceed the amount charged on sublet bill)
L0021600
(Metallic Paint)
(Includes
paint material
and labor to
L0031600
Page 5 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
(Pearl Paint)
paint 1, 2, 3 or all
4 door handle
trim cover(s))
Diagnostic Time:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 30
TU)
Claim Comment:
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB 2067241/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
80B837239 GRU
Trim plate for door handle – Left
Quantity necessary
80A837240 GRU
Trim plate for door handle – Right
Quantity necessary
Additional Information
Page 6 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
All parts and service references provided in this TSB (2067241) are subject to change and/or removal.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 7 of 7
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.