2067831.2

Technical product information
Topic
Market
area
Brand
Connected car user list - Error message shown within the MMI
China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Transaction
2067831/2
No.
Level
EH
Status
Released for publishing
Release
04-Nov-2022
date
New customer code
Object of complaint
Complaint type Position
information, navigation, communication, entertainment -> online services functionality
Vehicle data
New Continental GTC
Sales types
Type
3S4*
3S4*
3S4*
3S4*
3S4*
MY
2019
2020
2021
2022
2023
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
Gearbox code
*
*
*
*
*
Final drive code
*
*
*
*
*
Gearbox code
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
Gearbox code
*
*
*
*
Final drive code
*
*
*
*
New Continental GT
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
MY
2018
2019
2020
2021
2022
2023
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
ZG2*
MY
2020
2021
2022
2023
Brand Designation Engine code
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
INTERNAL
Technical product information
Connected car user list - Error message shown within the MMI
Transaction No.: 2067831/2
Release date: 04-Nov-2022
Customer statement / workshop findings
The user list is not populated when selected on the MMI, the following message is evident:
Connected Car User List Could Not Be Obtained Due to Communication Problem error message shown within the MMI (Figure 1)
Figure 1
NOTE: The signal bars shown in the upper section of (Figure 1) are not indicative of the mobile network operator signal strength at that
particular location (these relate to the user’s mobile phone SIM).
Technical background
In the event the issue is as described please refer to the Measure section of this TPI
There is no need for a customer to take the vehicle to a Bentley retailer for this particular issue
Technical DISS queries should not be submitted for this issue “unless the concern persists”
Production change
Not applicable
Measure
This issue can be evident when attempting to select new users or nominate a primary user during first time set-up of
connected features
NOTE: This error message is displayed due to a lack of signal strength or poor signal strength from the mobile network operator at that
particular location
The retailer should advise the customer of the following:
1) Relocate the vehicle to a different location with stronger signal strength “(this includes ensuring the vehicle is not in an underground location
or without clear view of the sky)”
Or
Attempt to populate the user list at a different time
Customer information
Technical DISS queries should only be raised if the steps instructed in the Measure section do not result in a successful
attempt at setting up the Remote Services.
INTERNAL