2061362.3
Service Bulletin Details
Public Details for: 2061362.3
Engine intermittently fails to start/kombi pop up (engine start system:fault) customer statement: -customer unable to intermittently start the engine with the start button or -engine starts but customer gets a pop up error on the kombi
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 -
Models from 2023
2023 BENTLEY CONTINENTAL GT |
2023 BENTLEY CONTINENTAL GTC |
2023 BENTLEY FLYING SPUR |
2023 BENTLEY FLYING SPUR HYBRID |
Models from 2022
2022 BENTLEY CONTINENTAL GT |
2022 BENTLEY CONTINENTAL GTC |
2022 BENTLEY FLYING SPUR |
2022 BENTLEY FLYING SPUR HYBRID |
Models from 2018
2018 BENTLEY CONTINENTAL GT |
Technical product information Topic Market area Brand Transaction No. Level Status Release date Engine intermittently fails to start/Kombi pop up 'Engine start system: fault' Bentley: worldwide (2WBE) Bentley 2061362/3 EH Released for publishing 04-Nov-2022 New customer code Object of complaint Complaint type engine -> engine operation -> engine start functionality -> without function / defect functionality -> defective function sequence engine -> start/stop system -> engine start-up by start/stop system -> engine start-up when start/stop operation switch is pushed Vehicle data New Continental GT/GTC and Flying Spur Sales types Type 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S4* 3S4* 3S4* 3S4* 3S4* ZG1* ZG1* ZG2* ZG2* ZG2* ZG2* MY 2018 2019 2020 2021 2022 2023 2019 2020 2021 2022 2023 2022 2023 2020 2021 2022 2023 Brand Designation Engine code E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * E * Documents Document name master.xml INTERNAL Gearbox code * * * * * * * * * * * * * * * * * Final drive code * * * * * * * * * * * * * * * * * Position Technical product information Engine intermittently fails to start/Kombi pop up 'Engine start system: fault' Transaction No.: 2061362/3 Release date: 04-Nov-2022 Customer statement / workshop findings Customer statement Customer unable to intermittently start the engine with the start button Or Engine starts but customer gets a pop up error on the Kombi Workshop findings In the event the Kombi pop-up appears the following DTC will also be stored within address 46 -Convenience system central control unit B143C29: Access/start authorization button, Range/Performance Technical background The Access/start authorization button requires a certain amount of force applying to activate the internal switches If all 3 switches within the Access/start authorization button are not engaged multiple times in a row the above DTC will store and the customer will get a pop up on the Kombi. The engine however, will still start up Production change Currently under investigation. Measure TIP: A second technician may be required to assist with the following check 1) Place a thin layer of Electrical tape over the Access/start authorization button, this will protect it from scratches 2) With your ODIS tester, Navigate to: 0046 – Guided Functions – Read measured values – IDE08195_Access/start authorization button . Then display the below MVB’s: • HW signal Entry_and_start_authorisation_button_contact_1 [MAS06483] • HW signal Entry_and_start_authorisation_button_contact_2 [MAS06484] • HW signal Entry_and_start_authorisation_button_contact_3 [MAS06485] 3) Using the workshop tool WT10354 (Force gauge) and selected adaptor highlighted below (Figure 1), slowly press down on the Access/start authorization button centrally (Figure 2) and record the force (N) which each contact point 1 to 3 changes from ‘Not operated’ to ‘operated’ INTERNAL Figure 1 Figure 2 Note: Electrical tape not shown in image for clarity purposes only, please ensure tape is applied 4) Complete the below table with the readings taken then attach to a new or existing DISS query for review Contact Force (N) Access/start authorization button, contact 1 Access/start authorization button, contact 2 Access/start authorization button, contact 3 NOTE for Level 1 Product Support: Please forward the readings to the Electrical Senior Engineer for review IMPORTANT: Any parts replacements claimed under warranty will be rejected without approval via DISS Warranty accounting instructions Warranty type 110 or 910 Damage service number 97 10 Damage code 00 55 Labour Labour operation code 01 50 00 00 Time 20 TU INTERNAL