2061537.5

Technical product information
Topic
Market
area
Brand
Infotainment home screen - Loading messages visible on start up in multiple tiles
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Transaction
2061537/5
No.
Level
EH
Status
Released for publishing
Release
04-Nov-2022
date
New customer code
Object of complaint
Complaint type Position
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions functionality
information, navigation, communication, entertainment -> instrument cluster, displays, display panels
functionality
Vehicle data
New Continental GT - GTC and New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
MY
2018
2019
2020
2021
2022
2023
2019
2020
2021
2022
2023
2020
2021
2022
2023
Brand Designation Engine code
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
INTERNAL
Gearbox code
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Final drive code
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Technical product information
Infotainment home screen - Loading messages visible on start up in multiple tiles
Transaction No.: 2061537/5
Release date: 04-Nov-2022
Customer statement / workshop findings
Upon start-up of the “Home” screen, loading messages can be seen in some or all of the tiles (Figure 1)
Figure 1
Technical background
A delay when loading tiles is normal, this is due to the amount of external data that is required to load each individual tile, including multiple
pages of external data that can be associated with each individual tile.
Some tiles will naturally take longer to load than others. For example, APPS, NAVIGATION and MEDIA are likely to have a greater delay in
loading than other tiles this is due to the amount of external data required to display the relevant information.
TIP: If required, the delay can be reduced by only selecting tiles that do not communicate with external data sources, for example CAR or
CLIMATE functions
The operative should complete the questionnaire within the Measure section of this TPI, once completed the questionnaire should be
attached to an existing or already open DISS query the operative should await feedback before conducting any further work
Production change
Not applicable
Measure
NOTE: Please ensure the completed questionnaire and any additional videos / photographs supporting the fault descriptions are
attached/included within the DISS query (before submitting)
MMI Screen malfunction description
Goes Blank
Fully or partially
Goes blurry
Fully or partially
Goes blue
Fully or partially
Goes White
Fully or partially
Unresponsive
Yes or No
Sound without image
Yes or No
INTERNAL
Image without sound
Yes or No
Comments
Frequency of the failure
Every operation
Most operations
Occasionally
Happened once
In Specific conditions
Comments
Yes or No
Yes or No
Yes or No
Yes or No
Yes or No
Inputs or actions when failure occurs
At ignition cycle
Yes or No
In normal driving
Yes or No
When engaging reverse
Yes or No
During Top view engagement Yes or No
When selecting Media options Yes or No
When selecting Navigation options Yes or No
Other
Comments
Location of incident or when first observed
At customer home
Yes or No
Travelling on regular route Yes or No
Travelling on highway Yes or No
Travelling in the City
Yes or No
Stationary at Traffic light Yes or No
Other
Comments
INTERNAL
Reset Attempts
Operation resumed after short time
Yes or No
Operation resumed after vehicle left overnight Yes or No
Operation resumed after ignition turned on/off Yes or No
Other
Comments
If vehicle has been brought to the retailer for investigation, Technician should complete the following: How was
the car delivered to the workshop?
Towed
Yes or No
Driven
Yes or No
Comments
Has initial investigation been carried and can you confirm the following?
Customer concern can be replicated
Yes or No
Fault identified with DTC on ODIS log
Yes or No
Any rectification carried out using available existing TPI Yes or No
Comments
Has the vehicle been presented for the same problem before?
Is this a repeat concern?
Yes or No
If repeat, was there a repair carried out previously? Yes or No
Was the repair effective and fixed the problem then? Yes or No
Comments
INTERNAL
NOTE: Please ensure the completed questionnaire and any additional videos / photographs supporting the fault descriptions are
attached/included within the DISS query (before submitting)
INTERNAL