2061536.6

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Infotainment screen stalls at Initialising
Bentley: worldwide (2WBE)
Bentley
2061536/6
EH
Released for publishing
04-Nov-2022
New customer code
Object of complaint
Complaint type Position
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device functions functionality
information, navigation, communication, entertainment -> instrument cluster, displays, display panels
functionality
Vehicle data
New Continental GT - GTC and New Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
2018
2019
2020
2021
2022
2023
2019
2020
2021
2022
2023
2020
2021
2022
2023
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
Documents
Document name
master.xml
INTERNAL
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Technical product information
Infotainment screen stalls at Initialising
Transaction No.: 2061536/6
Release date: 04-Nov-2022
Customer statement / workshop findings
Upon start-up of the Infotainment system, the home screen appears to be stuck in the “Initialising” stage, when this scenario is evident a spinning
wheel is visible (Figure 1)
Figure 1
Technical background
The issue occurs when the Infotainment system is shut down with the “Home” menu screen displayed. The Infotainment will start up on this
screen the next time the vehicle is started
Production change
Currently under investigation
Measure
Information for retailer/customer:
If the spinning wheel persists, functionality of the home screen can be returned by pressing the “home” button (Figure 2)
INTERNAL
Figure 2
INTERNAL