A9122462065728_4

Service Bulletin Details

Public Details for: A9122462065728_4

This bulletin describes an error which may arise due to a bug in the software of a customer's phone, which causes the apple carplay screen to appear blank, and for audio drop-outs.


- 2024 - 2023 - 2022 - 2021 - 2020 -

Technical Service Bulletin
91 MIB ASI: Apple CarPlay screen is blank
91 22 46 2065728/4 November 7, 2022. Supersedes Technical Service Bulletin Group 91 number 22-40 dated
October 20, 2022, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All Audi Models
2020 – 2024
Not Applicable
Apple CarPlay
Condition
REVISION HISTORY
Revision
Date
Purpose
4
-
Revised header (Simplified model list, added MY24)
Revised Technical Background (updated iOS versions)
3
10/20/2022
Revised header (Added MY23)
2
03/09/2022
Revised title (changed title to signify applicability to MIB2+ and MIB3)
Revised header (Added all models with MIB2+)
Revised Technical Background (Updated with Apple analysis results)
Revised Service (Added section for hardware bug)
Customer states:
• An iPhone is connected via wireless Apple Carplay (wACP) to the vehicle’s MMI system.
• The Audi Smartphone Integration (ASI) feature is selected in the vehicle.
Page 1 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
• Audio dropouts can be heard.
• The ASI display goes blank. The shortcut bar on the left side of the screen, as well as the top dropdown menu
anchor, can still be seen on the screen (see Figure 1).
Figure 1: ASI display is blank when using wACP.
Workshop findings:
No relevant DTCs are stored.
Technical Background
A non-standard behavior of the current Apple iOS versions (including all 14.x, 15.x, and 16.x versions) causes the
phone to fail to send screen data to the vehicle. Additionally, a hardware issue in iPhone 8, iPhone X, and iPhone
XR models can cause the display to blank out.
Page 2 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
Production Solution
Not applicable.
Service
No repair is available at this time.
1. Do not perform any repairs. Any repairs for this concern may be denied.
2. For customers with iPhone 8, iPhone X, and iPhone XR:
The problem is due to a hardware issue in the WiFi chipset of the listed phone models. As those phone models
are already out of production, no repair will be available. It is advisable to use a wired connection to use Apple
CarPlay for those models.
3. All other iPhone models:
Please inform the customer that this behavior is due to a bug in the phone’s operating system (iOS). Apple is
currently analyzing the root cause of this behavior and is working on a solution that will be distributed with a
future iOS update.
Note:
In some cases, going to the home menu by clicking the home shortcut on the left of the screen and then
reentering ASI resolves the concern. In other cases, the phone might need to be disconnected and then
reconnected.
Tip: Please ask the customer to always use the most current iOS software for iPhone to ensure the most upto-date user experience.
Warranty
Page 3 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.
Technical Service Bulletin
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All part and service references provided in this TSB (2065728) are subject to change and/or removal. Always check
with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair
Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2022 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time
without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 4 of 4
© 2022 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to
other sites, without the prior expressed written permission of the publisher.


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