19-NA-255
Service Bulletin Details
Public Details for: 19-NA-255
This preliminary informational bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (u.S. And canada only).
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Bulletin No.: Service Bulletin Date: 19-NA-255 November, 2022 TECHNICAL Subject: Wax Coating on Frame Peeling, Metal Shows Corrosion/Rusting (U.S. and Canada Only) Attention: This Bulletin also applies to any of the models that may be Export from North America vehicles. Brand: Model: Cadillac Model Year: from to Escalade Models 2011 2023 Avalanche 2011 2013 2011 2023 2011 2018 2019 2019 VIN: from Engine: Transmission: All All to Express Suburban Tahoe Silverado Silverado 1500 (New Model 12th VIN Digit = 7) - 4WD Silverado 1500 (New Model) Chevrolet Silverado LD Silverado 2500/3500 Silverado 1500 2020 2021 Silverado 2500HD/3500HD 2020 2023 Silverado 1500 LTD (RPO J21, VIN Digit 5 = W / Y) 2022 2022 Silverado 1500 New (RPO J22, VIN Digit 5 = A / D) 2022 2022 Silverado 1500 2023 2023 Copyright 2022 General Motors LLC. All Rights Reserved. Page 2 Brand: November, 2022 Model Year: Model: from to 2011 2023 2011 2018 2019 2019 Sierra 1500 2020 2021 Sierra 2500HD/3500HD 2020 2023 Sierra 1500 Limited (RPO J21, VIN Digit 5 = 8 / 9) 2022 2022 Sierra 1500 New (RPO J22, VIN Digit 5 = H / U) 2022 2022 Sierra 1500 2023 2023 Savana Yukon Models Sierra Bulletin No.: 19-NA-255 VIN: from Engine: Transmission: All All to Sierra 1500 (New Model) Sierra Limited Sierra 2500/3500 GMC Involved Region or Country North America, Europe, Middle East, Israel, Palestine, Chile, Columbia, Ecuador, Paraguay, Peru, Uruguay, Japan, S Korea, China, Taiwan, Thailand, Africa and Egypt, Russia, Uzbekistan, S. Africa, Australia and New Zealand. Additional Options (RPOs) Some customers may comment that areas of the frame wax coating are peeling off and rust/corrosion is visible on the metal in these areas. Several examples of this condition are shown in each group of graphics below. Truck Example Photos Condition 2708901 Bulletin No.: 19-NA-255 November, 2022 Page 3 2708906 2708908 Page 4 November, 2022 Bulletin No.: 19-NA-255 Van Example Photos 3396076 3396078 Bulletin No.: 19-NA-255 November, 2022 Page 5 3396079 3396080 Cause Correction The cause of this condition may be that the frame supplier may not have properly prepped the metal before the wax coating was applied. Note: A combination of specialized metal coating products manufactured by Lloyds and Daubert have been found to be the most suitable products to provide corrosion control and protection to address this type of repair. Our recommendation is to prep the metal surface using *Lloyd’s Pure Prep™ Metal Surface Preparation P/N 25418, then topcoat with both *Lloyds Kryptonite™ Metal Treatment* - P/N 36500 High Temp Satin Black 455 ml (16 oz), and *Daubert Non-Rust® P/N X-121B One Coat Rust Preventative Coating. It is strongly recommended they be applied according to the manufacturer’s procedures. *We believe this source and their products to be reliable. There may be additional manufacturers of such products/materials. General Motors does not endorse, indicate any preference for, or assume any responsibility for the products or material from this firm or for any such items that may be available from other sources. Prep the frame and apply the Lloyds and Daubert coatings following the steps in the Service Procedure below: Page 6 November, 2022 Bulletin No.: 19-NA-255 Service Procedure Important: Important: Service agents must comply with all International, Federal, State, Provincial, and/or Local laws applicable to the activities it performs under this bulletin, including but not limited to handling, deploying, preparing, classifying, packaging, marking, labeling, and shipping dangerous goods. In the event of a conflict between the procedures set forth in this bulletin and the laws that apply to your dealership, you must follow those applicable laws. Important: To ensure proper coating performance, all of the manufacturer’s “Applications Guidelines” MUST be followed. Note: The graphics below show the bed and/or cab removed from the vehicle. These pictures are provided for reference only. Bed and/or Cab removal are not necessary. Dealers should only repair the locations that show the condition. The following procedure should be utilized to return the truck to a factory look. 1. Raise and suitably support the vehicle. Refer to Lifting and Jacking the Vehicle in the Service Manual. 3611133 5. Using a rag and wax/grease removing solvent, remove the wax coating and any grease, oil, or undercoating from the truck frame in the affected repair area. The graphic above shows an example of a small portion of the wax coating removed. 2708909 2. If labels are in the area to be reworked, remove any of the visible white labels on the frame (usually one per side). 3. Remove any components as required to gain access to the corroded component or area. Important: Any corrosion damage noted to the extent of weakening the component will require component replacement. 4. Determine a start and finish point on each side for the section/area of the frame to be repaired. 2708911 Important: Lloyds Kryptonite is designed to apply directly onto brown rust or clean surfaces; however any loose flakes/scale of rust need to be removed prior to application. 6. Any loose rust or loose flakes should be scraped, wire brushed or ground off. 7. Remove any residual wax, oil or rust by wiping the frame down with a towel or Scotch-Brite™ (3M) pad soaked with wax/grease remover. Bulletin No.: 19-NA-255 November, 2022 3611135 8. Using Lloyd’s Pure Prep™ Metal Surface Preparation P/N 25418 (10 fluid ounce bottle), or equivalent, saturate a towel or Scotch-Brite™ (3M) pad with the pre-diluted solution and scrub the area well, rendering a foaming of the Pure Prep.™ This will greatly improve adhesion and corrosion resistance in the repair areas. Page 7 3611138 Note: For application of the Lloyds Kryptonite P/N 36500, it can be sprayed, rolled, dipped or painted. 11. To retain corrosion protection, apply a light coat of Lloyds Kryptonite™ Metal Treatment* - P/N 36500 High Temp Satin Black 455 ml (16 oz), or equivalent, to all rusted and bare areas of the frame where the wax coating was removed. This first coat should flash in approximately 3-5 minutes 12. Apply a second coat of Lloyds Kryptonite. This can be a heavy coat; double and triple passes with this product, over a light first coat, are not a problem. Note: Dried Lloyds Kryptonite will perform beautifully over time and actually get harder and more durable as it experiences heat. 2708913 Important: The frame must be dry and free of wax/oily substances prior to application of the new coating. 9. Using a water dampened clean towel, remove any residue and dry the affected area. Dry the repair area completely using an air hose to blow dry the frame. 10. Check the repair area for phosphate treatment by wiping it to see if any corrosion residue can be picked up. Correctly treated areas will not have any residue on the surface. 3611142 13. We suggest top coating the Lloyds Kryptonite with Daubert Nox-Rust® P/N X-121B “One Coat Rust Preventative Coating” (aerosol), or equivalent. Page 8 November, 2022 Note: As shown in the graphic below, besides adding a corrosion resistant layer, it dries to firm, wax-like film which will more closely resemble the appearance of the unrepaired areas of the frame. 3611143 14. Lower the vehicle and allow the final coat to dry as recommended by the manufacturer. Parts Information Dealers should obtain 25418 and 36500 by contacting Lloyds by e-mail at [email protected], or by calling 1-800-361-6766. U.S. Dealers can obtain the X-121B topcoat by contacting the Daubert website at www.daubertchemical.com or inside the U.S. only, by calling 1-800-914-0034. Canadian dealers must contact the Daubert distributor in Canada, Corrosion Control Coatings Ltd, by faxing the form below to 1-800-563-8078. Important: ONLY Canadian Dealers should use this form. Bulletin No.: 19-NA-255 Bulletin No.: 19-NA-255 November, 2022 Page 9 6191086 Page 10 November, 2022 Bulletin No.: 19-NA-255 Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation, and include material cost. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 1480098* Remove Frame Wax, Apply Metal Coating Up to 7.0 hrs *This is a unique Labor Operation for Bulletin use only. Version 5 Modified Released November 18, 2019 Revised July 22, 2020 – Added 2019 and 2020 T1 Pickup Models. Revised March 10, 2021 – Added 2021 Model Year. Revised February 07, 2022 – Added 2022 Model Year Revised November 07, 2022 – Added 2023 Model Year and Because Lloyds Kryptonite Metal Treatment P/N 36502 Life Long Rust Protection is No Longer Available we Updated the Product to Lloyds Kryptonite™ Metal Treatment* - P/N 36500 High Temp Satin Black 455 ml (16 oz). GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION