2062016.4
Service Bulletin Details
Public Details for: 2062016.4
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Technical product information DTC's P014800 and/or P008A00 - Rough running & potentially poor start up performance - MIL light on - Possible misfires Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States E05 Bentley USA and rest America (6E05) Bentley Topic Market area Brand Transaction 2062016/4 No. Level EH Status Released for publishing Release 09-Nov-2022 date Event memory entries Diagnostic address 0001 - Engine electronics 0001 - Engine electronics 0011 - Engine Electronics 2 0011 - Engine Electronics 2 Event memory entry Fault type P014800: Fuel Delivery Error P014800: Fuel Delivery Error P008A00: Low Pressure Fuel System Pressure - Too Low P008A00: Low Pressure Fuel System Pressure - Too Low Fault status Intermittent static Intermittent static New customer code Object of complaint Complaint type engine -> engine operation -> engine refinement -> engine limp-home mode engine -> operation, engine control engine -> engine operation -> engine refinement information, navigation, communication, entertainment -> symbolic fault indicators -> emission control system fault indicator Vehicle data New Continental GT/GTC and New Flying Spur - W12 TSI only Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 3S31BB 3S31BB 3S31BB 3S31BB 3S31BB 3S31BB 3S41BB 3S41BB 3S41BB 3S41BB 3S41BB 3S41BB 3S41EB 3S41EB 3S41EB ZG21BB ZG21BB ZG21BB ZG21BB ZG21BB ZG26BB 2018 2019 2020 2021 2022 2023 2018 2019 2020 2021 2022 2023 2021 2022 2023 2019 2020 2021 2022 2023 2023 INTERNAL E E E E E E E E E E E E E E E E E E E E E * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * functionality -> does not end functionality functionality -> misfire functionality -> activates Position Documents Document name master.xml INTERNAL Technical product information Transaction No.: 2062016/4 DTC's P014800 and/or P008A00 - Rough running & potentially poor start up performance - MIL light on - Possible Release date: 09-Nov-2022 misfires Customer statement / workshop findings Customer statement: • The Engine management light is on • Rough running and potentially poor start up performance. and/or • Engine misfires Very Important: Should the afore mentioned symptoms and/or DTC’s be evident with NO misfires reported the operative MUST raise a DISS query and await feedback from Product Support before conducting any further work Workshop findings: • All three customer statements can be reproduced • DTC’s listed below are also evident Diagnostic address Event memory entry Fault type Fault status 0001 - Engine electronics P014800: Fuel Delivery Error Intermittent 0001 - Engine electronics P014800: Fuel Delivery Error static 0011 - Engine Electronics 2 P008A00: Low Pressure Fuel System Pressure - Too Low Intermitten t 0011 - Engine Electronics 2 P008A00: Low Pressure Fuel System Pressure - Too Low static Very Important: Should the afore mentioned symptoms and/or DTC’s be evident with NO misfires reported the operative MUST raise a DISS query and await feedback from Product Support before conducting any further work When DTC’s relating to cylinder misfire/s are stored in address 01-engine control module 1 or address 11-engine control module 2, the Misfire best practice TPI 2051187 must be followed. If the cause of the misfire is diagnosed as a blocked low pressure fuel injector, additional work is also required as per the instructions within the measure section of this TPI Technical background Debris in the fuel system can lead to a blockage in the low pressure fuel injectors, ultimately causing a cylinder misfire. Production change All VIN’s post VIN SCBBE53S5LC082494 should not exhibit the symptoms described, in the event the symptoms described are evident and the VIN is after the cut off please raise a DISS query and await feedback before conducting any further work Measure VERY IMPORTANT: Before conducting the instructions within the Measure section the operative MUST be aware and adhere to Rep.Gr 20 • Fuel system - Safety precautions • Fuel system - Rules for cleanliness When an engine misfire is apparent and/or the Engine management light is on with generic misfire DTC’s stored, the Misfire best practice TPI 2051187 must be followed. If the final diagnosis is a blocked low pressure fuel injector/s then follow the onward instructions; 1. Erase any DTC’s stored. 2. Fill fuel tank INTERNAL 3. Add the relevant dose of G17 Fuel additive to the fuel load as specified on the bottle (refer to ETKA) 4. Run the engine at idle for 8 hours – Periodically check to ensure engine coolant temperature is within safe limits – do not allow engine to overheat 5. Recheck event memories and erase any DTC’s stored. 6. Retest for the customer complaint (road test where necessary), if the complaint is rectified no further action is required. If the complaint is still evident then follow the onward instructions from Step 7 7. Referring to Rep.Gr 20 - Low pressure fuel system - To test - Conduct the process to completion On completion of the Low pressure fuel system test - With the pressure gauge still attached to vehicle perform the following check: • Ensure the engine is switched off • Monitor the fuel pressure at 5 minutes of engine switch off and 10 minutes of engine switch off HINT: If the pressure drop is considered a high rate of pressure decay (>1 bar) perform an inspection of the fuel lines (working from the engine rearwards towards the fuel tank checking for the following: • Damage • Kinking of the fuel lines • Leakage 8. Should no issues be found - Refer to Rep.Gr 20 - Gain access to the Fuel pump within the fuel tank • Inspect the Fuel supply module and fuel filter fitment for detached hoses, damaged hoses and line and/or concerns with the module itself such as damage or leakage • Figure 1 shows an example of a fuel tank internal hose with pin holes (circled) Figure 1 • Figure 2 shows a close up of the pin holes INTERNAL Figure 2 9. Should any of the afore mentioned issues be evident the required parts should be replace as necessary However in the event that all previous checks were to specification the operative should conduct step 10 to completion 10. Replace both bank 1 and 2 low pressure fuel rails, the fuel rails come complete with injectors (Figure 3). Figure 3 INTERNAL Warranty accounting instructions Warranty type – 110 Damage Service Number – 20 38 Damage code – 00 42 G17 Fuel additive Labour operation code – 24 40 29 00 Time – 20TU Remove and refit bank 1 and 2 low pressure fuel rails Labour operation code – 24 41 19 00 Time – 170TU Due to the varying issues which may be evident/found regarding individual complaints, the operative must refer to the Labour operations section of Elsa pro when making a Warranty claim for any other repair work not listed within the section Parts information Refer to the ETKA parts catalogue All parts need to be retained (as per normal process) as they will likely be requested back to Bentley Motors Crewe for further analysis. INTERNAL