2052092.6
Service Bulletin Details
Public Details for: 2052092.6
New continental gt - door (soft close) functionality customer statement: -correct functionality and restrictions of the door soft close system need to be understood to prevent unnecessary customer complaints
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Models from 2018
2018 BENTLEY CONTINENTAL GT |
Technical product information Topic Market area Brand Transaction No. Level Status Release date New Continental GT - Door 'soft close' functionality Bentley: worldwide (2WBE) Bentley 2052092/6 EH Released for publishing 02-Nov-2022 New customer code Object of complaint Complaint type Position body fixtures and fittings -> door, closures operation -> door power latching functionality -> without function / defect front right body fixtures and fittings -> door, closures operation -> door power latching functionality -> without function / defect front left Vehicle data New Continental GT Sales types Type MY Brand Designation Engine code Gearbox code Final drive code 3S3* 3S3* 3S3* 3S3* 3S3* 3S3* 3S4* 3S4* 3S4* 3S4* 3S4* 2018 2019 2020 2021 2022 2023 2019 2020 2021 2022 2023 E E E E E E E E E E E Documents Document name master.xml INTERNAL * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Technical product information New Continental GT - Door 'soft close' functionality Transaction No.: 2052092/6 Release date: 02-Nov-2022 Customer statement / workshop findings Correct functionality and restrictions of the door soft close system need to be understood to prevent unnecessary customer complaints. Technical background * Production change * Measure Correct operation/function restrictions: The soft close feature is designed to minimalize effort when closing the door. This feature operates automatically. If a door is closed with insufficient force to engage fully, i.e. the door is only closed to the ‘first’ catch position, the feature will automatically motor the door fully closed. Soft close operation works as per any other motor system. If you work or stress the motor whilst mid-operation the motor could stop working until it is reset (i.e. if you shut the door and re-open it before the soft close has fully engaged into position). If the door is operated over 40 times in less than 10 minutes, soft close operation will be deactivated for the next 10 minutes. If the soft close system does stop functioning through customer misuse, there may be a DTC code stored in the memory, the fault will be active until the ignition is cycled. The DTC will be logged in the relevant door control module memory but will not inhibit the door operation and can be ignored. The DTC will read ‘B122D29: Lock unit for central locking, Implausible signal’. Re-activation procedure: If the door soft closure does fail to operate at any time, follow these steps; Step 1: Hard close the failed door Step 2: Switch Ignition ON -> Ignition OFF -> Ignition ON Step 3: Press Central Locking Switch next to the interior door handle (lock or unlock button) Step 4: Door soft close operation will be recovered. In the event of a valid customer complaint please provide answers to the following questions when submitting a DISS query When did the failure occur – Normal use or PDI? Was the door opened 40 times in 10 minutes? Was the soft close operation interrupted mid operation? Has the battery been disconnected at all? Did the system start functioning again following the re-activation procedure? INTERNAL