Circular 97FY

Service Action
Code: 97FY
Subject
Release Date
Affected Vehicles
Volkswagen ID.4 Update Package
December 06, 2022
Vehicles included in this service action are being released in preselected phases.

The first group will be released and visible in ELSA in December 2022. Customer
notification for the first group will take place in December 2022 as well.

Dealers will receive updates when future groups/waves are released and customer
notifications are scheduled.

As always, dealers should ensure the service action shows OPEN in ELSA on the day
of repair before performing any work under this service action.
Country
Beginning
Model Year
Ending
Model Year
Vehicle
USA
CAN
2021
2021
2021
2021
ID4
ID4
Vehicle
Count
21,156
1,432
Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.
About This Service
Action
Code Visibility
Owner Notification

Campaign status must show “open.”

If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Volkswagen is providing hardware and software updates to certain Volkswagen ID.4 vehicles
produced within a specific time period. These updates include installing a more robust 12-volt
battery, as well as software improvements and multiple security patches. An updated version
of the owner’s manual will also be provided.
On or about December 06, 2022, the campaign code will be applied to affected vehicles.
Owner notification will begin in December 2022.
Campaign Expiration
Date
This campaign expires on December 31, 2027. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 1 of 45
Parts Information
Parts Control Type:
Free Order
Parts will be managed by Free Order
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool (below) to view
your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
01
1
Part Number
P.O.C. Part Description
Ordering Method
000-915-105-FA DSP
12V Battery
POC Drop Ship
NOTE
Batteries have 15 month threshold to be used in vehicles. Please make sure you are using batteries in first in first out
(FIFO) order, reducing the risk of obsolescence.
Interstate standard return process regarding expiration dates are to be used for this action.
NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
Owner’s Manual Ordering Information
Ordering Method:
Technical Literature
Ordering Center
Owner’s manual kits can be ordered using the “Technical Literature Ordering Center”
found on vw.hub.com (literature.vw.com).
Initial Allocation:
YES
IMPORTANT:
Dealers were sent an initial allocation prior to customer notification.
The allocation included a delivery of owner’s manuals and a separate delivery
of tow hook supplements.
If additional quantities are needed, please order the part numbers listed below.
Criteria
Quantity
Part Number
Description
02 and 05
1
11A012723SG
US English Kit
(US English owner’s manual + English tow hook supplement)
03 and 05
1
11A012722DG
CAN English Kit
(CAN English owner’s manual + English tow hook supplement)
04 and 06
1
11A012742DG
CAN French Kit
(CAN French owner’s manual + French tow hook supplement)
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 2 of 45
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
97FY
Damage Code
0099
Parts Vendor Code
Claim Type
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash
Mark BATTERY* as causal part
Do not claim wash under this action
Vehicle Loaner
(USA ONLY)
See special claiming instructions for rental/loaner claiming.
Vehicle Loaner
(Canada ONLY)
Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
NOTE: A 2nd claim must be entered for rental/loaner claiming
Vehicles may have more than one criteria.
Complete and claim all applicable criteria on one claim.
Criteria I.D.
01
Update software. Replace 12V battery.
LABOR
Labor Op
Time Units
Description
2706 89 50
10
Connect battery charger
9710 25 99
60
Update ICAS3 with USB
2706 01 99
10
Check 12V battery
2706 55 99
60
Replace 12V battery
2706 89 99
10
Charge 12V battery
(if necessary)
0150 00 00
Time stated on
diagnostic protocol(s)
Perform software update SVM, software
configuration SVM and complete all necessary
GFF test plans
(NOTE: multiple GFF logs can be added together)
2706 02 99
25 TU per bus sleep
Perform up to four bus sleep procedures
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 3 of 45
PARTS
Criteria I.D.
Quantity
Part Number
Description
1.00
000915105FADSP
BATTERY*
02 or 03 or 04 (owner’s manual)
-AND05 or 06 (owner’s manual supplement)
NOTE: All owner’s manual kits include the necessary owner’s manuals and the
owner’s manual supplement.
Provide owner’s manual kit.
OUTSIDE MATERIAL
Crit.
Qty
Part Number
Description
Amount
02
1
11A012723SG
USENGLISHKIT
$7.76 (USD)
03
1
11A012722DG
CANENGLISHKIT
$16.97 (USD)
$22.90 (CAN)
04
1
11A012742DG
CANFRENCHKIT
$29.73 (USD)
$40.13 (CAN)
Enter vehicle loaner claim as a separate (2nd) claim
(USA ONLY) Allowed time = up to 2 days
Vehicle Loaner
Claim Type
1 SP
Service Number
X182
Damage Code
0055
Damage Location
Blank
Parts Vendor Code
K21
Outside Labor Operation
X182US00
(mark as causal)
Enter dollar amount on
rental/loaner invoice
(Up to $53 per day)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 4 of 45
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject: Service Action 97FY – Volkswagen ID.4 Update Package
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2021 model year Volkswagen ID.4 vehicles. Our records show that you are
the owner of a vehicle affected by this action.
About this Service
Action:
Volkswagen is providing hardware and software updates to certain Volkswagen ID.4
vehicles produced within a specific time period. These updates include installing a
more robust 12-volt battery, as well as software improvements and multiple security
patches. An updated version of the owner’s manual will also be provided.
What will we do?
Your authorized Volkswagen dealer will perform this update package for you free of
charge. This work will take at least one day to complete. Please keep in mind that
your dealer may need additional time for the preparation of the work, as well as to
accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to schedule
this work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until December 31,
2027. If you wish to have this work performed after that date, your dealer’s normal
costs associated with this work will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, or if you should have any questions about this
communication, please reach out to us using your preferred method of communication
at www.vw.com/contact or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit www.vw.com/owners/recalls and enter your Vehicle
Identification Number (VIN) into the Recall/Service Campaign Lookup tool.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 5 of 45
Customer Letter Example (Canada)




This notice applies to your vehicle:   , 
Subject: Service Action 97FY – Volkswagen ID.4 Update Package
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2021 model year Volkswagen ID.4 vehicles. Our records show that you are
the owner of a vehicle affected by this action.
About this Service
Action:
Volkswagen is providing hardware and software updates to certain Volkswagen ID.4
vehicles produced within a specific time period. These updates include installing a
more robust 12-volt battery, as well as software improvements and multiple security
patches. An updated version of the owner’s manual will also be provided.
What will we do?
Your authorized Volkswagen dealer will perform this update package for you free of
charge. This work will take at least one day to complete. Please keep in mind that
your dealer may need additional time for the preparation of the work, as well as to
accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to schedule
this work. To set up an appointment online, please visit www.vw.com/find-a-dealer.
This service action will be available for you free of charge only until December 31,
2027. If you wish to have this work performed after that date, your dealer’s normal
costs associated with this work will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 6 of 45
Repair Overview
NOTE
A checklist is included at the end of this document,
in one of the attachment tabs in ELSA and on
ServiceNet.
The checklist can be printed and used to guide the
technician through all of the repair steps.
Appendix A includes the software table and will
show what the updated software versions should be
after completing this repair in its entirety.
1. USB Flash of ICAS3
2. Replace 12V battery
3. Execute measure code US30
4. Perform bus sleep procedure
5. Execute measure code US31
6. Execute GFF program “Replace 12V battery”
7. Perform bus sleep procedure
8. Execute GFF program “Learn VKMS”
9. Perform manual basic settings
10. Adjust service interval display
11. Execute all GFF programs listed in the test
plan
12. Replace owner’s manual literature
CRITICAL REPAIR STEP
STOP!
This software update must be performed BEFORE completing the reset of the balancing time counters
outlined in Safety Recall 93O2.
NOTE

These repair instructions may differ from the labor operations and labor times listed in ELSA.

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

This procedure must be read in its entirety prior to performing the repair.

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 7 of 45
Required Tools
Battery Tester/Charger
-VAS5908-
Diagnostic Tester
-VAS6150D (or higher)-
Diagnostics Interface
W-LAN
-VAS6154A-
USB Module
-VAS6154/4A(included with -VAS6154A-)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 8 of 45
Required USB Drive

The required software will have to be
downloaded onto a USB (or USB-C) drive
using the SD Creator program

Reference the latest version of TSB
2054866 for additional information on the
use of the SD Creator program.

Use a 32 GB USB stick.
NOTE

The required USB drives cannot be ordered
via the parts ordering system, they must be
created using the SD Creator program.

The required USB drive is a servicing
material. Therefore the cost of the USB drive
will not be reimbursed.

The USB drive can be used for future
software updates.
NOTE
If the search for the software part number returns no
result, check if the certificate is valid.
Go to Settings and select the current, valid certificate
used in ODIS.
Software Part Number
3G0.919.360.RK
General information for creating the USB stick:

The Infotainment system uses a USB-C input.

If the software is downloaded onto a USB drive,
a USB to USB-C adapter will be required.

If the software is downloaded onto a USB-C
drive, a USB-C to USB adapter will be required
since the VAS tester does not have a USB-C
drive.

Use a 32 GB USB stick.

USB type C (at least USB 2.0), reading/writing
speed: at least 40 MB/s / 10 MB/s.

USB type A including type C (at least USB 2.0),
reading/writing speed: at least 40 MB/s / 10
MB/s.

Do not use a USB hub (USB distributor to use
several USB devices on one USB port) to
install the software update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 9 of 45
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.

This software update must be performed
before completing Safety Recall 93O2.

Proceed to Section B
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 10 of 45
Section B – Repair Prerequisites
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.

Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.

Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.

Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.

Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.

Performing a software update using a Bluetooth or WiFi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 11 of 45
NOTE

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
NOTE

All campaign software updates should be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.

If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.
Before starting the software update, the following conditions must be met:

USB drive created using SD Creator (see above instructions).

ODIS Service version MUST be at V10.0.0 – Diagnostic Content 2.46.5 or higher. Older versions will result
in a much longer software flash time. Requests for additional time due to longer flash times when using older
ODIS versions will be denied.

ODIS Feedback must be set up correctly:
o

Dealership’s internet firewall settings must meet the specified requirements.
o

See communication: Diagnostic Device Hardware & Windows®, Number: VHW-22-11 / Subject:
VAS Diagnostic Device Firewall Settings / Date: July 27, 2022
ODIS user must have SFD access.
o

See communication: Offboard Diagnostic Information System Service (ODIS Service), Number:
VOS-22-06 / Subject: Dedicated Email Server Configuration & Feedback Settings / Date: Feb.
1, 2022
See communication: Offboard Diagnostic Information System Service (ODIS Service), Number:
VOS-21-08 / Subject: ODIS Login – SFD Functions / Date: Mar. 11, 2021
Windows Power Options must be set according to the ODIS tester setup directions:
o
See communication: Diagnostic Device Hardware & Windows®, Number: VHW-22-13 / Subject:
Change Power Options in Windows® 10 / Date: Nov. 1, 2022
o
The “Device Power Management” sections from the VAS 6150X Diagnostic Laptop – Unpacking
and Setup Instructions can also be referenced.

Only one key can be in the vehicle when performing this software flash.

The vehicle key’s battery must be ok.

Any additional keys must be a minimum of 20 meters away from the vehicle.

The car MUST NOT be hooked up to a high-voltage charger.

The 12V battery to be installed in the vehicle must have sufficient charge (see Step 2 for further information).

This work will take 7 hours or more.

If the work steps have to be interrupted for any reason, the best stopping point is at one of the bus sleep
steps.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 12 of 45
CRITICAL REPAIR STEP
STOP!
Before starting programming, it is essential to
perform the following actions for the -VAS5908battery charger.
The battery charger’s default setting will switch the
charger off automatically after a period of time. To
prevent this, the following must be carried out.
Switch it OFF and then ON again each time the
charger is connected.
The battery charger’s display must have switched
off before it’s restarted.
The charging time can be changed in the charger’s
settings menu (access code = 6161). Refer to the
owner’s manual for further information. DO NOT
change any settings that will damage the charger or
the vehicle.

Connect battery charger -VAS5908-.

When connecting the charger to the battery,
connect the positive cable to the positive
charging terminal for the battery and connect
the negative cable to the grounding lug on the
chassis. DO NOT connect the ground cable
directly to negative terminal of the battery.
NOTE
If the customer is enrolled in CarNet and they have
the app downloaded on their phone, they may
receive several notifications during the update
process.
CRITICAL REPAIR STEP
STOP!

Check for pre-existing faults.

If any of the modules being updated are offline, the communication issue must be addressed prior
to starting this procedure. See Appendix A for software table.

Any module with a “Faulty Control Module” fault that cannot be cleared, must be addressed prior
to starting the flash. The flash may fail for the affected control module.

Diagnosis and repair of pre-existing conditions are not covered under this action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 13 of 45
NOTE

The service interval display may be reset by the software configuration. The current service interval must
be read out first and rechecked in Step 10 after the software updates are complete.

It is also possible that the service interval could be reset on a previous service visit if a software configuration
was carried out on the vehicle. Therefore, the service interval should be compared to the vehicle’s service
records. If there is a discrepancy, the service interval values will have to be adjusted accordingly.

After the software updates are complete, the adaptation channels will also change:
o Pre-flash:
 $0541 (distance driven since the last inspection AND time since the last inspection)
o Post-flash:
 $0548 (distance driven since the last inspection)
 $0549 (time since the last inspection)

Using Operating mode “OBD”, check and record the 005F adaptation channel $0541 for the current
service interval.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 14 of 45
Step 1 – USB Flash of ICAS3 (approximate time = 35 minutes)

Ensure the battery charger is connected.

Ensure there is nothing connected to the OBD
diagnosis connection.
NOTE
The ignition must remain on during the entire
flashing process.

The hazards must remain on.

The driver door must remain open.

Buckle the seat belt into the driver seat belt
buckle.
NOTE
Observe the ignition status often. Even with the door
open, seat belt buckled and hazards on, it may be
possible that the ignition turns off on its own. If this
occurs, turn the ignition back on and the update
should continue.

Place the vehicle key over the reader coil in
the center console cupholder.

Any additional keys must be a minimum of 20
meters away from the vehicle.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 15 of 45

Insert the USB drive into one of the USB ports.

Turn the ignition ON.
NOTE
The radio display may display “No playable content”
when the ignition is turned on. This is normal. DO
NOT remove the USB drive from the USB port.

The update will start on its own after about two
minutes.

During the update, the instrument cluster
display will change multiple times.
NOTE
Observe the ignition status often. Even with the door
open, seat belt buckled and hazards on, it may be
possible that the ignition turns off on its own.
NOTE
If update does not start after five minutes, turn
ignition off, remove USB and restart from the
beginning.
Unless an error has occurred, the USB should never
be removed from the USB port while the software
update is in progress.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 16 of 45
NOTE
If “Updating CPU…” message appears for
longer than 40 minutes, or if any other error
message occurs, restart the update:
Turn off ignition
Remove USB
Reset ICAS3:

Open driver door

Remove fuse SC30 for at least 10 seconds,
reinstall fuse and reattempt update from the
beginning.
If the update still does not complete, recreate the
USB using the SD Creator and restart from the
beginning.

The software update is complete when the
message shown appears.

Turn the ignition OFF.

Once the update is complete, remove the USB
drive from the USB port.
NOTE
The successful update message may remain, even
if the ignition is switched OFF and back ON.
NOTE
The instrument cluster may remain off, even though
the update is complete. If the cluster is off after 40
minutes, cycle the ignition off and back on. The
successful message should now appear.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 17 of 45

Check SW version on infotainment display.
NOTE
If SW version did not update to 0561, or if the
Device part number did not change to
10A035842J:
Turn off ignition
Remove USB
Reset ICAS3:

Open driver door

Remove fuse SC30 for at least 10 seconds,
reinstall fuse and reattempt update from the
beginning.
If the update still does not complete, recreate the
USB using the SD Creator and restart from the
beginning.
NOTE
If a diagnostic session was started, address 005F
and address 8125 must be re-identified before
performing the software update in Step 3.
Failure to do so can result in error code ERP0215E
when the SVM is attempted in Step 3.
Proceed to Step 2 for replacing the 12V battery.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 18 of 45
Step 2 – Replacing 12V Battery
WARNING
Leaking battery acid.
Risk of acidic chemical burns on the body and corrosion on the vehicle.

Wear protective gloves, clothing and eyewear.

The battery must not be tilted.

Neutralize sulfuric acid as fast as possible for example using soapy water.
WARNING
Oxyhydrogen gas escaping due to charging and degassing.
Risk of explosion

Prevent generating sparks.

Take care to avoid short circuits.

No open fire.

Do not smoke.

No open flames.

Discharge the static electricity, quickly touch the door striker.

Only perform battery procedures in well-ventilated locations.

Pay attention to the correct side of the bleed hole.
WARNING
Danger of explosion when checking, charging or jump starting the battery.

Do not check or charge a battery when the “ALI (Acid Level Indicator)” has no color or is bright yellow. Do
not give a jump start.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 19 of 45
CRITICAL REPAIR STEP
STOP!
Before replacing the 12V battery
There is a possibility that the 12V on-board electrical system will continue to be supplied with power by the
HV battery and DC/DC converter if the brake pedal is not pressed. When the brake pedal is pressed, the
contactors of the HV battery are opened.
Briefly press the brake pedal.
Wait two minutes before starting the 12V battery replacement.
Ensure the ignition is off before replacing the 12V battery.

Unfortunately, in individual cases there is the possibility that in preparation for this service campaign there
may have been an above average storage of the 12V battery and, as a result, a sufficient charge level can
no longer be ensured.

Therefore, with sufficient time before starting an update, check the charge level of the battery to be fitted
using no-load voltage measurement.

If the voltage is greater than or equal to 12.5V, then the charge of the battery that took place during the
update is sufficient.

If the voltage is between 12.3V and 12.5V then the battery must be charged for at least 6 hours in advance.
If the voltage is less than 12.3V, check the battery with the battery tester VAS 6161 and proceed according
to the specification of the tester.
Part Number
Part Description
000-915-105-FA DSP
12 Volt Battery


Before installing the 12V battery, record the
following from both the NEW and the OLD 12V
batteries:
o
Serial number 
o
Battery capacity
o
Battery manufacturer
This will be required later when performing the
12V battery replacement test plan.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 20 of 45

Remove the bolts <2>.

Remove the impact member <1>.

Release the hook <3>.

Remove the high-voltage connection cover
<2>.

When removing the high-voltage connection
cover <1> the cover has to lifted up at the
connection to the firewall in the .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 21 of 45

The washer fluid filler neck will have to be
unclipped and moved to the side.

Open the negative terminal cover above the
battery monitoring control module <3>.

Loosen the nut <1> several turns and remove
the battery monitoring control module <3>
from the battery negative terminal.

Disconnect the connector <2> from the Battery
Monitoring Control Module -J367-.

Wait 1 minute.

Check the voltage of the 12V vehicle electrical
system using a commercially available
voltmeter.

The voltage must be 0V.

Release the hooks .

Remove the cover <1>.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 22 of 45

Loosen the nut <2>.

Remove the wire <1>.

Loosen the nut <1>.

Remove wires <2> and <3>.

Release the retaining straps for the bracket for
fuse panel A <1> in the direction of .

Remove the bracket for fuse panel A <1> and
move it to the side with the wires still
connected.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 23 of 45

Loosen the nut <2> several turns and remove
the positive terminal battery clamp <1>.

Remove the bolt <3>.

Remove the bracket <2>.

Remove the battery <1> in the direction of
travel from the battery tray and lift it upward out
of the engine compartment.

Install the new battery in the reverse order of
removal.

Insert the battery into the battery tray <1> so
that the battery clamping strip touches the rear
and side stops .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 24 of 45
CAUTION
Risk of short circuit
The battery cable cover <1> must be installed
before tightening the battery negative terminal
clamp.

Torque battery hold-down bolt <9> to 20 Nm.

Torque battery terminals to 5 Nm.

Torque power cables on top of battery to 6 Nm.

Install covers.

Install impact member and torque bolts to 20
Nm.
TIP
The impact member and covers can also be
installed at the very end of the repair. Doing so will
make connecting and disconnecting the battery
charger easier.
Proceed to Step 3 for performing vehicle software
update via SVM.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 25 of 45
Step 3 – Perform Software Update SVM
NOTE
Flashing times will vary. The time it takes to complete the software updates is dependent on several factors, including
the workshops internet download speed.
NOTE
Only one key can be in the vehicle when performing this software flash.
The vehicle key’s battery must be ok.
Any additional keys must be a minimum of 20 meters away from the vehicle.
The car MUST NOT be hooked up to a high-voltage charger.
The seat belt must NOT be inserted into the buckle.
The driver door must be open.
NOTE
If a diagnostic session was started before the USB update in Step 1 was performed, address 005F and address
8125 must be re-identified before attempting SVM US30
Failure to do so can result in error code ERP0215E when the SVM is attempted.

Address 005F and address 8125 software versions should = 0561
NOTE
The battery charger may shut off automatically after
several hours due to a default setting. Each time the
battery charger is reconnected, it must be turned
OFF and then back ON to reset the charging start
time.

Turn battery charger OFF, then back ON.

Connect battery charger.

Cycle the ignition OFF, then back ON.

Confirm that scan tool is communicating with
the diagnostic head by USB .
o
If the Bluetooth symbol is shown  then disconnect the diagnostic
head from the vehicle and reconnect
the USB cable to the diagnostic head
and then reattach to the vehicle.

Upon ODIS startup, verify the “Diagnosis”
operating mode is selected .

Turn the hazards on.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 26 of 45
CRITICAL REPAIR STEP
STOP!

If any of the modules being updated are offline, the communication issue must be addressed prior to
starting this procedure.

Any module with a “Faulty Control Module” fault that cannot be cleared, must be addressed prior to
starting the flash. The flash may fail for the affected control module.

Diagnosis and repair of pre-existing conditions are not covered under this action.
See Appendix A for the software change table.


Once the GFF scan is complete, select
“Special functions” , then “Adapting
software” , then select “Perform test”
.

Select the correct option to “Update software
via action code”.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 27 of 45
NOTE
Using Bluetooth or WiFi for this action is
PROHIBITED!
Damage caused to electronic components during
the SVM flash process is not covered.

Enter the corrective action code (SVM code) as
listed below.
SVM code
US30

Select “Accept”  and follow the on
screen prompts.
NOTE
Do not unplug the sound generator.
NOTE
When the Windows Firewall popup appears, ALL
network options should be checked. Failure to do so
could cause the update to fail when first attempting
Software Cluster Embedded 1.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 28 of 45
CRITICAL REPAIR STEP
STOP!
The initial update may take several minutes to start.
Multiple control modules are updated during this
procedure. Some modules will take a while to be
updated. DO NOT cancel the update procedure,
turn the ignition off, remove the battery charger, or
interrupt the update procedure in any way. Doing so
could cause irreparable damage to control units,
which is NOT covered under this action.
NOTE
If the progress bar for the first update (Software Cluster Embedded 1) stops briefly at 6% (it may also appear that
the progress bar stops at 10% briefly, then quickly goes to the end), there may be a firewall issue.
NOTE
If error code ERP0215 occurs:
Cause:
On at least one control unit, the operating conditions for the measure are not fulfilled (for example, incorrect SW part
number/HW part number/hardware/software):
Possible Corrections:
Manually identify the affected control module(s), or start a new GFF session and repeat SVM US30.
Perform a bus sleep or reset the control module, then repeat SVM US30.
NOTE
If error code ERP0225E occurs:
Cause:
The measure cannot be carried out because of missing control unit data. Often not all necessary control units are
“identified” or “reachable”.
Possible Corrections:
Make sure all necessary control units are identified according to the software table. If necessary, manually identify
the module and repeat SVM US30.
If a module cannot be manually identified: switch off ignition > send diagnostic protocol online > disconnect
diagnostic interface from vehicle > restart ODIS > remove the fuse for the module that had the failure for 10 seconds
> reinstall the fuse > perform a bus sleep > start a NEW GFF session > identify the module > repeat SVM US30.
NOTE
If a message appears stating that the communication path cannot be changed to DoIP:
Send the diagnostic protocol online > cancel the test plan > turn the ignition OFF > disconnect the diagnostic head
from the vehicle AND the diagnostic tester for a few minutes > restart ODIS > reconnect diagnostic head to vehicle
and diagnostic tester > repeat SVM US30.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 29 of 45

Pay attention to the status report of the control
module updates.

Any module stating NOT OK will have to be
updated again.

Selecting “Complete/Next” will begin another
attempt to update the control module.

It may take more than one attempt to update
every control module.
NOTE
If SVM US30 completed and the test plan states
control module address 060E has to be updated
again:

Cancel the test plan

Perform a bus sleep (see Step 4 for bus
sleep instructions).

Restart the flash using SVM US30.
NOTE
If SVM US30 is repeated for any reason, address
008C and 0006 will be updated again.
This is normal.

Do not end the diagnostic session

DO NOT proceed to the next SVM update
until SVM US30 has 100% completed
successfully.
Proceed to Step 4 for performing vehicle bus sleep.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 30 of 45
Step 4 – Perform Bus Sleep Procedure

Carry out the following steps in the specified sequence to put the vehicle in a bus sleep.

Switch off the ignition.

Turn off the hazards.

Remove diagnosis interface from the vehicle diagnosis connection.

Remove battery charger from the 12V battery.

Close front and rear lid as well as all doors.

Lock vehicle.

Move vehicle key (remote control) at least 20 meters away from the vehicle.

Wait at least 15 minutes until the vehicle is in bus silence.

Then unlock vehicle again.

Connect and switch on battery charger.

Insert diagnosis interface on vehicle diagnosis connection.

Switch on the ignition.

Place a vehicle key (remote control) in the center console on the reader coil.
Proceed to Step 5 for performing software configuration via SVM.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 31 of 45
Step 5 – Perform Software Configuration via SVM
NOTE
The battery charger may shut off automatically after
several hours due to a default setting. Each time the
battery charger is reconnected, it must be turned
OFF and then back ON to reset the charging start
time.

Turn battery charger OFF, then back ON.

Connect battery charger.

Turn the hazards on.

Confirm that scan tool is communicating with
the diagnostic head by USB .
o
If the Bluetooth symbol is shown  then disconnect the diagnostic
head from the vehicle and reconnect
the USB cable to the diagnostic head
and then reattach to the vehicle.

Upon ODIS startup, verify the “Diagnosis”
operating mode is selected .

Once the GFF scan is complete, select
“Special functions” , then “Adapting
software” , then select “Perform test”
.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 32 of 45

Select the correct option to “Update software
via action code”.
NOTE
Using Bluetooth or WiFi for this action is
PROHIBITED!
Damage caused to electronic components (e.g. ECM,
TCM, etc.) during the SVM flash process is not
covered.

Enter the corrective action code (SVM code) as
listed below.
SVM code
US31

Select “Accept”  and follow the on
screen prompts.

Pay attention to the status report of the control
module updates.

Any module stating NOT OK will have to be
updated again.

Selecting “Complete/Next” will begin another
attempt to update the control module.

Do not end the diagnostic session.
Proceed to Step 6 for performing Replace 12V
Battery test plan via GFF
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 33 of 45
Step 6 – Perform Replace 12V Battery Test Plan

Perform “Replace battery” test plan.

Follow the on-screen prompts.

Pay close attention to all steps outlined in the
test plan and follow them exactly as described.

Do not end the diagnostic session.
Proceed to Step 7 for performing Bus Sleep
Procedure
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 34 of 45
Step 7 – Perform Bus Sleep Procedure

Carry out the following steps in the specified sequence to put the vehicle in a bus sleep.

Switch off the ignition.

Turn off the hazards.

Remove diagnosis interface from the vehicle diagnosis connection.

Remove battery charger from the 12V battery.

Close front and rear lid as well as all doors.

Lock vehicle.

Move vehicle key (remote control) at least 20 meters away from the vehicle.

Wait at least 15 minutes until the vehicle is in bus silence.

Then unlock vehicle again.

Connect and switch on battery charger.

Insert diagnosis interface on vehicle diagnosis connection.

Switch on the ignition.

Place a vehicle key (remote control) in the center console on the reader coil.
Proceed to Step 8 for performing Learn VKMS Test Plan via GFF
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 35 of 45
Step 8 – Perform VKMS Adaptation Test Plan

Perform
0025
Immobilizer
Adaptation” test plan.
“VKMS
TIP
After selecting “Self Test,” use the search function
and enter “VKMS” to aid in finding the test plan.

Follow the on-screen prompts.

Pay close attention to all steps outlined in the
test plan and follow them exactly as described.

Do not end the diagnostic session.

Ensure each component shows the VKMS
configuration is OK.

If any component does not complete the
VKMS adaptation, repeat the test plan.
Proceed to Step 9 for performing manual basic
settings
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 36 of 45
Step 9 – Perform Manual Basic Settings
With the software update the basic settings of the steering angle sender -G85- and the end stops (soft stop) of the
electric window lifter are lost.


Perform manual basic settings of steering angle sender -G85-:
o
Create drive readiness.
o
Turn steering wheel completely to the left and hold in the end position for 3 seconds.
o
Turn steering wheel completely to the right and hold in the end position for 3 seconds.
o
Return steering wheel to straight-ahead position.
o
Yellow steering light in cluster should go out.
Adapt end stops (soft stop) of the electric window lifter for all windows:
o
Lower window completely. Release the switch. Hold window switch in the down position, at the
second detent for 3 seconds.
o
Raise window completely. Release the switch. Hold window switch in the up position, at the second
detent for 3 seconds.
Proceed to Step 10 for Adjusting Service Interval
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 37 of 45
Step 10 – Adjusting Service Interval
NOTE

The service interval display may be reset by the software configuration. The current service interval should
have been read out at the beginning of this repair.

It is also possible that the service interval could have been reset on a previous service visit if a software
configuration was carried out on the vehicle. Therefore, the service interval should be compared to the
vehicle’s service records. If there is a discrepancy, the service interval values will have to be adjusted
accordingly.

After the software updates are complete, the adaptation channels will also change:
o Pre-flash:
 $0541 (distance driven since the last inspection AND time since the last inspection)
o Post-flash:
 $0548 (distance driven since the last inspection)
 $0549 (time since the last inspection)

From the OBD menu, go to: OBD > DA 005F >
Access authorization.

Select “Implement” and then enter ODIS
login/password if prompted (to unlock SFD).

Select “stop” to close the window.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 38 of 45

Using Operating mode “OBD”, check 005F adaptation channels $0548 and $0549 for the current service
interval settings (OBD > DA 005F > Adaptations).

If the values are the same as the previoulsly recorded values, no change is necessary.

If the values have changed, enter the correct values as needed.
TIP: Enter “inspect” in the Filter field  and both adaptation channels will be shown.
Proceed to Step 11 for performing GFF test plans
for faults created by the flash process
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 39 of 45
Step 11 – Perform GFF Test Plans For All Faults Created by the Flash Process

Exit Diagnosis and select “Yes” to end the
diagnostic session.

When prompted to continue Guided Fault
Finding, select “NO”.

GFF will be exited and faults will be erased.

Static faults created by the flash process will
remain.

When prompted, select “YES” to populate new
test plans.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 40 of 45

Work through all test plans for faults created
by the flash process.

Reference any applicable TSBs that address
“ghost” faults.

Pay close attention to all steps outlined in the
test plans and follow them exactly as
described.

Exit GFF and send diagnostic protocol online.
NOTE
Driver assist systems will not require re-calibration
due to this software update.
NOTE
At the end of the diagnosis the diagnostic tester
requires the calibration of the three-phase drive
-VX54-.
The calibration does not have to be performed at the
end of the diagnosis; it can be carried out without
the diagnosis tester on a test drive above 20 mph
(before returning the vehicle to the customer).
NOTE
Static faults may store in various control modules
during the flash.
The ID Light may not operate as designed after the
flash.
It may be necessary to perform the following in order
to clear the faults and restore the ID Light operation:

Drive the vehicle a short distance (around
the parking lot, for example).

Perform a bus sleep.
Proceed to Step 12 for providing the owner’s
manual kit.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 41 of 45
Step 12 – Provide the Owner’s Manual Kit
Note: this step can be performed while the software update is in progress
NOTE
Dealers were sent an initial allocation prior to customer notification.
The allocation included a delivery of owner’s manuals and a separate delivery of tow hook supplements.
Replace the owner’s manual and provide a tow
hook supplement.

On the first page (inside) of the owner's
manual enclosed in the vehicle there is the
vehicle data sticker and information on PDI
and date of delivery/registration.

To ensure this information is not lost to the
customer, cut out the first page of the owner's
manual with a sharp knife, as shown in the
illustration .

We recommend the use of a steel ruler or
another suitable implement to guide the knife
and ensure a straight cutting line.

Include the cut-out page in the new owner’s
manual.
Criteria
02 and 05
03 and 05
04 and 06
Description
US English Kit
(US English owner’s manual + English
tow hook supplement)
CAN English Kit
(CAN English owner’s manual + English
tow hook supplement)
CAN French Kit
(CAN French owner’s manual + French
tow hook supplement)
Proceed to Section C
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 42 of 45
Section C – Campaign Completion Label
Install Campaign Completion Label

Fill out and affix Campaign Completion
Label, part number CAMP 010 000, next to
the vehicle emission control information
label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
Section D - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
NOTE
Batteries have 15 month threshold to be used in vehicles. Please make sure you are using batteries in first in
first out (FIFO) order, reducing the risk of obsolescence.
Interstate standard return process regarding expiration dates are to be used for this action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 43 of 45
Appendix A – Software Table
Diagnostic Address
C002
0019
0631
0637
00B7
0075
0001
0003
0009
0023
003C
0051
0013
0044
060E
8128
06D1
06D5
06D9
06F1
008C
0042
New Part Number
V04007003HM
1EA937012N
1EA959442H
1EA915181
1EA915181B
5WA959436H
5WA959436J
11A035285C
0EA906012CP
1EA614517AQ
1EA937084B
1EA937086G
1EA937089S
1EA937089T
1EA937089Q
1EA909059AM
2Q0907686G
1EA907121AC
1EA907572H
1EA907144AQ
10A919606D
10A919606F
10A919606K
10A919606L
10A919606M
10A919606P
10A919606R
10A919606S
10A919605K
10A919605H
10A919605H
10A919605K
10A919605L
10A919605M
10A919605P
11B919451C
0Z1915140F
0Z1915140F
0Z1915140F
0Z1915140F
0Z1915184G
1EA959593B
New Software Version
0290
0292
0032
1074
1074
0725
0725
0664
2222
0518
0307
0307
0307
0307
0307
0625
0287
6044
0234
5033
6085
6085
6085
6085
6085
6085
6085
6085
3080
3080
2103
2103
2103
2103
2103
0107
1000
1000
1000
1000
1030
0550
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 44 of 45
0052
007E
00C6
006C
0015
8105
0076
0008
00A5
0006
00BB
00BC
00CE
005F
0036
1EA959592B
10A920320C
1EA915684DB
1EA915684DJ
1EA915684EK
1EA915684DQ
1EA980556F
1EA959655EA
1EA907190G
1EA919294D
1EA907727S
1EA907727T
1EA980654K
1EA980653C
1EB959760H
1EA959597B
1EA959596B
1ED907121AB
10A035842J
1EB959760H
0550
0531
1019
1019
1019
1019
0394
0376
1142
0421
0425
0425
5321
5321
0562
0550
0550
8351
0561
0562
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2022 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
December 2022
97FY Page 45 of 45