22TC09

TECHNICAL INSTRUCTIONS
FOR
SPECIAL SERVICE CAMPAIGN 22TC09
bZ4X VIN VERIFICATION
CERTAIN 2023 MODEL YEAR bZ4X VEHICLES
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to currently have completed all of the following courses:
•
T623 – Toyota Electrical Circuit Diagnosis
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this recall repair. Carefully review your resources, the technician skill level, and ability before assigning
technicians to this repair. It is important to consider technician days off and vacation schedules to ensure
there are properly trained technicians available to perform this repair at all times.
I.
OPERATION FLOW CHART
1. Confirm Vehicle VIN matches the RO.
2. Check the Vehicle Inquiry System for
Campaign eligibility.
Not Covered
No further action required.
Covered
Open Driver Side Door and
Locate Lower B Pillar
Clean label location and install label on
Lower B Pillar
Clean window location and Place Window
Cling on Driver Side Front Window
Campaign complete.
Return the vehicle to the customer.
II.
IDENTIFICATION OF AFFECTED VEHICLES
1. CHECK VEHICLE FOR CAMPAIGN ELIGIBILITY
a. Compare the vehicle’s VIN to the VIN listed on the Repair Order to ensure they match.
b. Check the TIS Vehicle Inquiry System to confirm the VIN is involved in this Campaign, and
that it has not already been completed.
Note: TMNA warranty will not reimburse dealers for repairs completed on vehicles that
are not affected or were previously completed, even by another dealer.
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III. BACKGROUND
Toyota recently became aware that the make of the 2023 bZ4X may be mis-identified as “Subaru” when
the first eight digits of the vehicle’s VIN is decoded using the National Highway Traffic Safety
Administration’s (NHTSA) database.
We want to assure the customer that their vehicle is a genuine Toyota product, manufactured at
Toyota’s Motomachi plant in Japan, and that their VIN is unique to their vehicle.
IV. PREPARATION
1. PARTS
Part Description
bZ4X Label
Window Cling
Quantity
1
1
2. TOOLS & EQUIPMENT
•
V.
None
COMPONENTS
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VI.
bZ4X Label and Window Cling Placement
1. VEHICLE PREPARATION
a. Verify Vehicle VIN matches the RO
b. Check the Vehicle Inquiry System for campaign eligibility
2. LABEL PLACEMENT
a. Open Driver Side Door and Locate Lower B Pillar
b. Wipe location with cleaner to ensure adhesiveness
c. Install label on Lower B Pillar as shown.
d. Wipe window location with cleaner to ensure adhesiveness
e. Place Window Cling on Driver Side Front Window
3. CAMPAIGN COMPLETE
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VII. APPENDIX
A. CAMPAIGN DESIGNATION/PHASE DECODER
22TC09
19
T
A
01
Year Campaign
is Launched
Vehicle Make
Field Action Category and Phase
Field Action Sequence
19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...
T = Toyota
L = Lexus
A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)
01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)
Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
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