Dealer 23EM

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Emissions Recall 23EM / ECM Software
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
Issue:
Repair:
Affected Vehicles
Service Manager
Parts Manager
Service Consultant


Warranty Administrator
Technicians
December 19, 2022
Volkswagen has determined, based on service records, that the software version of the
engine control module (ECM) requires an update to validate and, if necessary, reapply
the ECM software that was installed on these vehicles at the time that they received the
Approved Emissions Modification (USA) / Emissions Modification (Canada). This issue
could have an impact on vehicle tailpipe emissions.

REPAIR AVAILABLE – December 20, 2022 / Update ECM software.

See ELSA/ServiceNet for complete repair & claiming instructions

Check both the daily Campaign Open Inventory report and OMD for affected
vehicles in inventory. Verify OPEN status in ELSA on the day of repair.
Repair every affected inventory vehicle before delivery to consumers.

Parts Department:



No parts needed.
Country
USA
CAN
Beginning
Model Year
2009
2009
Ending
Model Year
2012
2012
Vehicle
TOUAREG
TOUAREG
Vehicle
Count
305
69
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:

Schedule owner repairs immediately

Owner mailing – December 2022
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims information
and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to the
Volkswagen Service Loaner Program to determine loaner eligibility.
Requirements for Emissions Campaigns Having Customer Notification (CALIFORNIA
ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission
Recall – Proof of Correction” certificate (RC EMISCAVWAU). Certificates can be ordered
at no cost online via the Compliance Label Ordering portal.
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
23EM_DLR_LAUNCH