ABOM01062023

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From
Brad Ortloff, Manager of Auto Campaigns and Recalls
Subject
Product Update and Warranty Extension: 2016-2023 Multi-Model PGM-FI Software Upd
06
2023
Expires on 03
24
2023
DATE: January 6, 2023
TO:
All Honda Sales, Service & Parts Managers, and Personnel
FROM: Brad Ortloff, Manager of Auto Campaigns and Recalls
Re:
Product Update and Warranty Extension: 2016-2023 Multi-Model PGM-FI Software Update
Today, January 6, 2023, Honda is announcing a product update and warranty extension for certain 2016-2023 Passport, Pilot and Ridgeline vehicles to update the
PGM-FI software that may affect the idle stop operation and starter under certain conditions.
Honda is extending the warranty coverage for valve adjustment and starter replacement related to this condition to 10 years from the original date of purchase with no
mileage limitation. Perform an iN VIN status inquiry to determine which units in your inventory are affected.
BACKGROUND
During development, the idle stop enable criteria was mis-set allowing idle stop to improperly engage while battery health is low. Under certain circumstances, after
coming to a stop and engaging idle stop, the vehicle may not automatically restart. In most cases, the client can immediately restart the vehicle by selecting Park and
pushing the Start button.
REPAIR
If Service Bulletin 23-008 is applicable to the VIN, PGM-FI software must be updated first before the warranty extension applies. Please note that the software update will
resolve nearly all these issues. In very rare instances, starter replacement may be necessary on vehicles which qualify. Any Warranty Extension claims submitted prior to
an approved Product Update claim will be debited.
PARTS
The software will be available at launch. Replacement starters under the warranty extension will also be available at launch.
TOOLS
There are no special tools needed for this campaign.
SERVICE BULLETINS
Service Bulletins 23-008, Product Update: 2016-23 Multi-Model PGM-FI Idle Stop Software Update, 23-009, Warranty Extension: 2016-23 Multi-Model Engine Does Not
Auto Restart After Entering Auto Idle Stop and23-010, Warranty Extension: Multi-Model Engine Does Not Auto Restart Valve Adjustment for Auto Idle Stop have been
posted to the Service Information System (SIS) as of January 6, 2023. They include software, repair, parts, and warranty information related to these campaigns.
CUSTOMER NOTIFICATION
Honda expects to complete customer notifications by early March 2023.
As always, perform an iN VIN status inquiry for all vehicles passing through your dealership to determine eligibility for any open campaigns.
American Honda Motor Co., Inc.
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