S2108000120

Case Number: S2108000120
Release Date: May 2021
Symptom/Vehicle Issue: Radio Volume Uncontrollable Or Changing On Its Own
Discussion: Customer Complains of volume uncontrollable or changing on its own noticeably. This
can happen If the radio Speed Adjustment Volume is set at “3”, the highest setting, the volume
sensation will be increased to drastic creating a confusion to the customer. Please follow Speed
Adjustment How-to. Please check the setting before replacing radio for similar complaints of audio
uncontrollable or changing on its own.
How to enter to “Speed adjust volume“ Menu:
Fig 1 Press Audio Softkey.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020
Fig 2 Select Speed Adjust Volume.
Fig 3 Select Off or The Volume Level Compensation Desired.
Setting 1 is the default setting.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online
does not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear
to be similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the
appropriate course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.3 10/29/2020