TJ35798

Polestar 
Service and Parts Business
Technical Journal
TITLE:
PS Over The Air Software Update (OTA)
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35798.5.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515
2022-12-09
2022-12-15
FUNC GROUP:
FUNC DESC:
3018
Software
Page 1 of 2
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*New markets added.
If an Over The Air Software Update (OTA download) fails and the car is transported to a workshop,
please follow the fault tracing and diagnostic advice listed in the “Service” section.
OTA = Over The Air
CSC Customer Symptom Codes
Code
Description
1Z
Service/repair/Software update failed
24
Diagnostic communication/Remote diagnostic connection to vehicle does not work
52
Remote update/Does not work
1C
Service/repair/Administrative and Factory scheduled maintenance
2V
Technician information/Software/Vehicle communication/Not for warranty use
DTC Diagnostic Trouble Codes
Vehicle Type
Type
534
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
2021-9999
Plant
Chassis range
Struc Week Range
0000001-0999999
202007-999952
Produced and printed in the USA and available as an electronic document.
© Polestar 2022
Technical Journal 35798.5.0
SERVICE:
1. Connect the vehicle to VIDA and perform a “New” readout.
2. Check which control units are not ok by navigating to the Software Installation tab in VIDA,
Advanced Test button.
3. Check which nodes that are responding in Diagnostic session and also in programming session.
4. Try to perform a total software upgrade.
5. If nodes are not responding, try to do a 12V battery reset, and check again.
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, please use following data:
VST op number 36004-2, CSC 52
VST Operation Number
VST Operation Number
Description
36004-2
Software control module downloading
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
1. If you are able to fix the issue, please submit a “Vehicle Report Polestar”
- “Support Not Needed Polestar” with logfiles, for case building. Use function group 3018
2. If you still cannot get the nodes to respond, please submit a “Vehicle Report Polestar” - “Support
Needed Polestar,” use function group 3018.
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2022-12-15