TJ35866

Polestar 
Service and Parts Business
Technical Journal
TITLE:
Do not swap TCAM for fault tracing purposes (PS)
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35866.2.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2022-11-28
2022-12-01
FUNC GROUP:
3900
FUNC DESC:
Media, navigation and
communication
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Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Added recipients.
Swapping TCAM’s for fault tracing purposes is strictly forbidden unless instructed and guided by the
Retailer Technical Support team.
Background:
Swapping T CAM’s between cars may result in a loss of connectivity related functions for one or both
cars. Installing and removing a new TCAM may result in a loss of connectivity related functions for the
problem car as well as any future car that TCAM is eventually installed in.
TCAM = Telematics and Connectivity Antenna Module
CSC Customer Symptom Codes
Code
Description
22
Diagnostic communication/Wired diagnostic connection to vehicle does not work
23
Diagnostic communication/WiFi diagnostic connection to vehicle does not work
24
Diagnostic communication/Remote diagnostic connection to vehicle does not work
ER
App/Does not work
EM
Internet Connection/Does not work
6O
Mobile applications Polestar Connect/Communication problems
6P
Polestar Connect/Does not work
KO
Wifi hotspot connection/Does not work
Produced and printed in the USA and available as an electronic document.
© Polestar 2022
Technical Journal 35866.2.0
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
534
2021 -9999
Plant
Chassis range
Struc Week
Range
0000001-9999999 202007-999952
SERVICE:
Do not swap TCAM’s unless instructed and guided by the Retailer Technical Support team.
For assistance, contact the Retailer Technical Support team by following the normal Vehicle Report
process.
Warranty claim info:
No warrant y claim accepted for a job related to this journal.
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if there is a need. Use concern area “Vehicle Report” and sub
concern area “Support Needed”, use function group 3900.
Information to NSC:
*If installing a donor TCAM in a problem car for fault tracing purposes it is not allowed to make a new
read out the car with VIDA, due to the donor TCAM will then be read up to PIE, and this triggers the
back-end systems to connect the donor TCAM to the problem car, and it may deactivate the original
TCAM´s SIM subscription. Causing problems when original TCAM is installed again.
A donor TCAM can be used for fault tracing pusposes for example when having no communication
with the car, then you can test if communication with the car is established with a donor TCAM
installed, but do not make a new VIDA read out.
SIM = Subscriber Identity Module
PIE = Product Information Exchange
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2022-12-01