TJ35928

Polestar 
Service and Parts Business
Technical Journal
TITLE:
PS OTA not available for customer
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35928.4.0
Technical Service
United States and Canada
FUNC GROUP:
3000
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2022-12-06
2022-12-15
FUNC DESC:
Electric power supply; lighting;
instrum
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Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*New markets added.
If the customer claims that they are unable to recieve software updates available via OTA, the problem
might be that the “certificates” for the TCAM and IHU might be invalid.
If so, follow the advice under SERVICE.
PS = Polestar
OTA = Over The Air
TCAM = Telematics and Connectivity Antenna Module
IHU = Infotainment Head Unit
CSC Customer Symptom Codes
Code
Description
2L
Service/repair/Courtesy car
52
Remote update/Does not work
2V
Technician information/Software/Vehicle communication/Not for warranty use
Produced and printed in the USA and available as an electronic document.
© Polestar 2022
Technical Journal 35928.4.0
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
534
2021-9999
Plant
Chassis range
Struc Week Range
0000001-0999999
202007-999952
SERVICE:
To download new certificates:
1.
If there is a TOTAL UPGRADE available in VIDA, perform a software upgrade in accordance with
TJ 35361.
2. Download new certificates by searching for and downloading “CHANGE MARKET CERTIFICATES”
(P/N 32264753) under the Software Installation tab.
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, please use following data:
VST OP number: 36004-2 & 36002-3 & CSC 52
VST Operation Number
VST Operation Number
Description
36004-2
Software control module downloading
36002-3
Additional Software control module downloading
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support needed Polestar”, use
function group 3000.
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2022-12-15