TJ35954-1
Service Bulletin Details
Public Details for: TJ35954-1
No remote key function
Models from 2023
2023 POLESTAR POLESTAR 1 |
2023 POLESTAR POLESTAR 2 |
Models from 2022
2022 POLESTAR POLESTAR 1 |
2022 POLESTAR POLESTAR 2 |
Models from 2021
2021 POLESTAR POLESTAR 1 |
2021 POLESTAR POLESTAR 2 |
Polestar Service and Parts Business Technical Journal TITLE: No Remote key function REF NO: ISSUING DEPARTMENT: CAR MARKET: TJ 35954.14.0 Technical Service United States and Canada PARTNER: ISSUE DATE: STATUS DATE: 3 US 7515 Polestar 2022-11-18 2022-12-06 FUNC GROUP: 3666 FUNC DESC: Access (central looking & remote) Page 1 of 5 Attachment File Name File Size Backup Position.jpg 0.0566 MB Charging Cable .jpg 0.1990 MB Mechanical Location.jpg 0.0728 MB TJ-35954.jpg 0.4111 MB Rows beginning with * are modified Note! If using a printed copy of this Technical Journal, first check for the latest online version. DESCRIPTION: *Readded TCAM Reset Method under Service. If you are experiencing any of the symptoms described below, please see advice under “Service”. Symptoms: 1. Cannot Lock/unlock vehicle with the “RCK”, but vehicle can be unlocked with the mechanical key blade located inside the “RCK” (see attachment “Mechanical Location”). 2. If symptom #1 has been confirmed AND: 1. Attempting to start the vehicle (with the “RCK” in the backup position or through keyless function) results in DIM message “Key not found” (see attachment “Backup Position” for backup location). 3. No communication when attempting to connect/readout vehicle with VIDA 4. If Symptom #1 has been confirmed and the vehicle cannot be started with the “RCK” in the backup position due to not being able to disconnect the charging cable, please see the “Charging Cable Removal” section under Service. Produced and printed in the USA and available as an electronic document. © Polestar 2022 Technical Journal 35954.14.0 DIM = Driver information Module TCAM = Telematics and Connectivit y Antenna Module BUB = Back up Battery RCK = Remote Control k ey SW = Software P/N = Part Number SP = Software Product CSC Customer Symptom Codes Code Description UH Locking/unlocking/Central locking does not work VZ Locking/unlocking/Other central locking problems 1J Remote control/Mechanical problem/Key unit only XI Remote control/Does not work DTC Diagnostic Trouble Codes Control Module Code Fault Type CEM U201F00 Permanent Vehicle Type Type Eng 534 Eng Desc Sales Body Gear Steer Model Year 2021-9999 Plant Chassis range Struc Week Range 0000001-0999999 202007-999952 SERVICE: Perform a Total Upgrade according to TJ 35361. *A TCAM reset might be required prior to performing the Total Upgrade--please see below: TCAM Reset Method: 1. Make the TCAM powerless by removing fuse CF27 and disconnecting the TCAM BUB connector for approximately 30 seconds. 2. After waiting 30 seconds, reconnect the TCAM BUB connector and re-insert fuse CF27. Make sure to connect the TCAM BUB BEFORE re-inserting the fuse. Charging Cable Removal: 1. Unlock the v ehicle with the mechanical key blade inside the “RCK”. 2. Place the “RCK” in the backup position. 3. If the vehicle “wakes up”, press the ‘R elease the cable’ button in the center display. Visualized steps are found in attachement: TJ-35954.jpg. Warranty claim info: To get a warranty claim accepted for a job described in this TJ, the following data must be used: Failing Part: No parts allowed in this job VST OP number: 36004 Total upgr ade, 99925 General reimbursement acc. to TJ/QB Note that the TJ number must be stated in repair order text! Page 2 of 5 2022-12-06 Technical Journal 35954.14.0 VST Operation Number VST Operation Number Description 99925-2 General reimbursement acc. to TJ/QB 36004-2 Software control module downloading LABOR TIME: .6 VEHICLE REPORT: If vehicle has not been improved by following the advice under “Service”, please submit a Vehicle Report. Use concern area “Vehicle Report Polestar” and sub concern area “Support needed Polestar”, use function group 3666. To view TJ attachments continue to next page. This TJ has four attachments. 2022-12-06 Page 3 of 5 Technical Journal 35954.14.0 Page 4 of 5 2022-12-06 Technical Journal 35954.14.0 2022-12-06 Page 5 of 5