TJ36379

Polestar 
Service and Parts Business
Technical Journal
TITLE:
General Radio Deviations
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36379.2.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2022-06-12
2022-12-08
FUNC GROUP:
FUNC DESC:
3910
Radio equipment, production
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Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
If experiencing any of the below described symptoms (mainly DAB functions), please seeadvice under
“Service”.
Symptoms:
- Pictures and text from radio stations are shown with delay
- Pictures and text from radio stations stops updating
- At startup, radio play different radio station than last used
- List of radio stations and favorites is empty (DAB and FM)
- SiriusXM channel information is not updating - but playing selected station(s)
IHU = Infotainment Head Unit
DAB = Digital Audio Broadcasting
CSC Customer Symptom Codes
Code
Description
7W
Radio/Interference/FM and DAB
DP
Radio/Does not work
FE
Radio/Setting frequency (station or pre-set) does not work
HQ
Radio/Poor reception/FM and DAB
Produced and printed in the USA and available as an electronic document.
© Polestar 2022
Technical Journal 36379.2.0
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
534
2021-9999
Plant
Chassis range
Struc Week
Range
0000001-9999999
202007-999952
SERVICE:
*Software improvements for symptoms described under “description” have been released under
software V2.5. If an earlier software version exists, please perform a Total Upgrade in accordance with
TJ 31543.
Warranty claim info:
Note that the TJ number must be stated in repair order text.
To get a warranty claim accepted for a job described in this TJ, please use following VST OP number:
36004-2
Failing Part: No part replacement accepted
VST Operation Number
VST Operation Number
Description
36004-2
Software control module downloading
LABOR TIME:
0.5
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report Polestar” and sub concern area “Support not needed Polestar”, use
function group 3910.
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2022-12-08