2068064.2

Technical product information
Topic
Market
area
Front door clash condition with the rear door brightware or clash between the front and rear door brightware
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Brand
Transaction
2068064/2
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
Complaint type
Position
body fixtures and fittings -> door, closures operation dimensional accuracy
Vehicle data
Bentayga and Bentayga EWB
Sales types
Type
4V1*
4V1*
4V1*
ZV1*
MY
2021
2022
2023
2023
Brand Designation Engine code
E
*
E
*
E
*
E
*
Documents
Document name
master.xml
INTERNAL
Gearbox code Final drive code
*
*
*
*
*
*
*
*
Technical product information
Front door clash condition with the rear door brightware or clash between the front and rear door brightware
Transaction No.: 2068064/2
Customer statement / workshop findings
The front door inner panel hem is clashing with the rear door lower brightware (Figure 1) during the closing operation of the front door
Or
The rear door lower brightware is clashing with the front door brightware (Figure 2)
Figure 1
Figure 2
The clash condition can occur on the left and/or right hand side
Technical background
NOTICE
The operative should refer to the applicable Repair method depending on the scenario as follows
Scenario 1 - Front door inner panel hem is clashing with the rear door lower brightware during the closing operation of the
front door
The issue is evident due to a clash condition between the front door inner panel hem (Figure 3) and the rear door lower brightware (Figure 4)
INTERNAL
Figure 3
Figure 4
INTERNAL
In the event the issue is as described
Or
The complaint matches the video within the Bentley Hub - Reference TPI 2068064/- the operative should conduct the
instructions within the Measure section of this TPI (Scenario 1)
TIP: The operative should not attempt to adjust the gap and profile of the front and/or rear door to attempt to rectify the
clash condition, for this issue only the operative should conduct the instructions within the Measure section of this TPI
Scenario 2 - The rear door lower brightware is clashing with the front door lower brightware
In the event the rear door lower brightware is clashing with the front door lower brightware as shown in Figure 2 the operative should conduct
the instructions within the Measure section for (Scenario 2)
Production change
Currently under investigation
Measure
Scenario 1 - Front door inner panel hem is clashing with the rear door lower brightware during the closing operation of the
front door
•
Ensure the interior and exterior of the vehicle is suitably protected
•
Ensure suitable PPE is worn at all times
1) With extreme care - Use a suitable “smooth cut hand file” to remove the raised inner door panel hem edge, until the hem edge is as shown in
Figure 5
Figure 5
2) Once the protruding hem edge has been suitably reduced, close the front door to confirm the issue is resolved (No clash condition evident
between the front door inner panel hem and the rear door lower brightware)
3) Conduct a paint repair to the applicable area ensuring all approved paint repair guidelines are strictly followed to eliminate the
risk of any paint and/or corrosion related issues
4) Referring to Rep.Gr 66 - Replace the rear door lower brightware
NOTE: Within the procedure to replace the rear door lower brightware (Rep.Gr 66) there are single use items which must be
replaced and not reused. Ensure that new replacements are available prior to starting this procedure
Scenario 2 - The rear door lower brightware is clashing with the front door lower brightware
In the event the issue is as described and the clash condition is between the rear door lower brightware and the front door lower brigtware the
operative must refer to the instructions within Rep.Gr 66 - Door lower brightware – To remove and fit ensuring the following before refitting:
INTERNAL
•
If you are re-using the old part, replace the adhesive strips with "3M automotive acrylic tape" or similar, locally sourced
•
Clean the bonding surface of the door with Cleaning solution 3M VHB before refitting the lower brightware
Warranty accounting instructions
Warranty Type
110 or 910
Damage Service Number 57 51
Damage Code
00 12
Time to conduct the front door hem repair
Labour
Labour Operation Code
Time
Paint preparation time
Labour
Labour Operation Code
57 51 49 00
20 TU
51 01 71 95
Time
30 TU
Paint repair to the front door hem
Labour
Labour Operation Code
57 51 79 05
Time
30 TU
Time to replace the rear door lower brightware (x1)
Labour
Labour Operation Code 70 73 19 00
Time
20 TU’s
Time to replace the rear door lower brightware (x2)
Labour
Labour Operation Code
Time
70 73 20 00
40 TU’s
Parts information
Refer to the ETKA parts catalogue
•
Rear door lower brightware (x1)
•
Door lower moulding clips (As required)
INTERNAL