A9623812051239_3
Service Bulletin Details
Public Details for: A9623812051239_3
This bulletin provides instructions for when the customer is unable to program their garage door opener to their vehicle.
- 9999 - 2020 - 2019 - 2018 - 2017 -
Models from 9999
| 9999 AUDI AUDI |
Models from 2020
Models from 2019
| 2019 AUDI A4 |
| 2019 AUDI A5 |
| 2019 AUDI A5 CABRIOLET |
| 2019 AUDI Q3 |
| 2019 AUDI Q5 |
| 2019 AUDI Q7 |
| 2019 AUDI Q8 |
| 2019 AUDI RS5 |
| 2019 AUDI S4 |
| 2019 AUDI S5 |
| 2019 AUDI S5 CABRIOLET |
| 2019 AUDI SQ5 |
Models from 2018
| 2018 AUDI A4 |
| 2018 AUDI A5 |
| 2018 AUDI A5 CABRIOLET |
| 2018 AUDI Q5 |
| 2018 AUDI Q7 |
| 2018 AUDI RS5 |
| 2018 AUDI S4 |
| 2018 AUDI S5 |
| 2018 AUDI S5 CABRIOLET |
| 2018 AUDI SQ5 |
Models from 2017
| 2017 AUDI A4 |
| 2017 AUDI Q7 |
Technical Service Bulletin 96 Garage door opener remote with 315MHz will not program to vehicle HomeLink 96 23 81 2051239/3 January 20, 2023. Supersedes Technical Service Bulletin Group 96 number 21-71 dated July 12, 2021, for reasons listed below. Model(s) Year A4, and Q7 2017 – 2020 A4 allroad, S4, A5, A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, 2018 – 2020 S5 Sportback, RS 5, Q5, and SQ5 RS 5 Sportback, Q3, and Q8 2019 – 2020 Q5 e quattro, SQ7, SQ8, and RS Q8 2020 VIN Range Vehicle-Specific Equipment All Not Applicable Condition REVISION HISTORY Revision Date Purpose 3 Revised Warranty (Updated Labor Operations) - Revised Production Solution (Clarified production solution) 2 07/12/2021 Revised header (Added Model) 1 05/07/2018 Initial publication Customer states: • They are unable to program their garage door opener to the vehicle. • The message “An error occurred during programming. Would you like to try again?” is displayed in the MMI. Workshop findings: • The customer-supplied remote control will not program to the customer’s vehicle but may program to other vehicles. • Other garage door opener remotes may pair to the customer's vehicle. Page 1 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Technical Background Under certain circumstances, the radio signal of the customer’s remote control may not be adapted to the vehicle. Production Solution Improved control unit for radio controlled garage door opener (J530) in production. Service 1 Check the operating frequency of the customer’s remote control: . • Locate the FCC ID number of the customer’s remote control (Figure 1, A). • Search this ID at https://fccid.io/ (Figure 1, B). • Locate the Frequency Range of the remote control (Figure 1, C). Page 2 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Figure 1. Checking the operating frequency. 2 If the operating frequency of the customer's remote control is 315MHz (+/- 10MHz), continue with this TSB. If . not, then continue diagnosis outside of this TSB. 3 Adapt the customer’s remote control to the vehicle with the side assist modules disabled: . • Remove Fuse -SF4- (5A) (Figure 2) 30 power for the lane change assistance control module, J769 (address word 003C) and the lane change assistance control module 2, J770 (address word 00CF). • Turn on ignition; KL15. • Make sure that an error notification for the side assist is displayed on the instrument cluster, if not, doublecheck lane change assistance control module, J769 (address word 003C) and lane change assistance control module 2, J770 (address word 00CF) fuse location in the wiring diagram. Page 3 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin • Perform programming of the customer’s garage door remote, to the vehicle. Programming can occur from the MMI or the hard buttons, located in the overhead console. Follow prompts on the MMI display: MMI: MENU button >> Vehicle >> Left Drawer >> Vehicle Settings >> Garage door opener >> Program garage door opener. Or Buttons: Press and hold the button in the overhead console which should be programmed. 4 Complete repair: . • Turn off the vehicle ignition, KL15. • Reinstall Fuse –SF4- (Figure 3 and 4), removed in step 3. • Turn on vehicle ignition, KL15. • Delete all faults set when Fuse –SF4- was removed. If an error notification for the side assist is still displayed in the instrument cluster, this must be addressed outside of this TSB. Tip: The results of the last 3 programming attempts can be checked. From the Vehicle Electrical System Control Module, J519 (address word 0009), read out measured values: • “Garage door opener, last programming” • “Garage door opener, second-to-last progr.” • “Garage door opener, third-to-last progr.” Page 4 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Figure 3. Fuse SF4 (5A): Q7 (4M) – Left Rear Trunk. Figure 2. Fuse SF4 (5A): A4 (8W) and A5 (F5) – Left Rear Trunk. Figure 4. Fuse SF4 (5A): Q5 (FY) – Left Rear Trunk. Page 5 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Value: Description: Channel Number Of Button Which Initiated Programing Programming Aerial Antenna Used During Programming: Internal or External Status of Programming Result of programming. F = Failed Test Program Frequency Learned Remote Frequency, shown in Hex Timeout Learning process timed out Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9679 Damage Code: 0040 Labor Operations: Modify control unit for lane changing assistant 9679 2599 10 TU Diagnostic Time: GFF 0150 0000 Time stated on the diagnostic protocol (Max 50 TU) Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU As per TSB 2051239/3 Claim Comment: All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All parts and service references provided in this TSB (2051239) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. Page 6 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 7 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.