A6823412061722_5

Technical Service Bulletin
68 Noises from the MMI screen
68 23 41 2061722/5 February 2, 2023. Supersedes Technical Service Bulletin Group 68 number 22-38 dated
August 30, 2022, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
Q5, Q5 e quattro,
2020 – 2023
and SQ5
Q5 Sportback,
and SQ5
Sportback
2021 – 2022
Condition
REVISION HISTORY
Revision
Date
Purpose
5
-
Revised header (Added model year)
Revised Production Solution
4
08/30/2022
Revised header (Added model)
3
06/06/2022
Revised header (Added model year)
Revised Production Solution
Revised Service (Added measurement)
Customer states:
• Squeaking and rattling noises are heard from the center of the dash panel when driving on rough roads.
Workshop findings:
• The noises originate from the area of the MMI screen.
Technical Background
Relative movement between the MMI screen and its mounting surfaces in the dash panel.
Production Solution
Improved tolerances in series production.
Page 1 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Service
The following material is needed for repair:
• Felt strips with part number 533867910A (dimensions: 20x10x1 mm).
1. Check the gap between the
MMI screen and the center
vent with a feeler gauge
(Figure 1). A gap of 1.0 mm
is ideal to avoid any noiserelated concerns. If the gap is
less than 0.5 mm, perform
the following repair.
Figure 1. The gap between the MMI screen and the center vent should be 0.5
mm or greater.
2. Remove the MMI screen according to the Elsa repair manual.
3. Attach two pieces of felt tape
to the MMI screen mounting
surfaces in the dash panel
(Figure 2).
Figure 2. Apply two pieces of felt tape to the dash panel in the area shown.
4. Reinstall the MMI screen according to the Elsa repair manual.
5. Recheck the gap between the MMI screen and the center vent to ensure a gap of at least 0.5 mm (Figure 1).
6. Test drive vehicle to verify the repair.
Page 2 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
Warranty
Claim Type:
• 110 up to 6 Months/6,000 Miles.
• 1AM over 6 Months/6,000 Miles.
• If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
6822
Damage Code:
0020
Labor Operations:
Remove and install multimedia display unit
9194 1950
See SRT with
associated
operations
Modify dash panel trim
6822 4999
10 TU
GFF
No allowance
0 TU
Road test prior to the service procedure
0121 0002
10 TU
Road test after the service procedure
0121 0004
10 TU
Diagnostic Time:
As per TSB 2061722/5
Claim Comment:
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
533867910A
Felt strip
0.1
Additional Information
All parts and service references provided in this TSB (2061722) are subject to change and/or removal.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
Page 3 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.