A9123692052299_6

Technical Service Bulletin
91 Audi connect user management option greyed out or SOS and Roadside with no function, DTCs
P169A00, U13EB00
91 23 69 2052299/6 February 6, 2023. Supersedes Technical Service Bulletin Group 90 number 22-73 dated
June 29, 2022, for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
Not Applicable
All Audi Vehicles 2019 – 2022
Condition
REVISION HISTORY
Revision
Date
Purpose
6
-
Revised header (removed MY23)
Revised Technical Background (added
note)
5
06/29/2022
Revised Condition (updated revision
history)
4
02/22/2022
Revised Condition (Removed DTC
U142100, please see TSB 2056076
(please check applicability for the
respective VIN in ElsaPro))
Customer states:
• The Audi connect “User management” screen is greyed out and
the customer cannot complete the key user pairing (Figure 1).
OR
Figure 1. User management.
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© 2023 Audi of America, Inc.
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of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
• The SOS emergency button is red or flashing red. When the
customer presses the button, the message “Your subscription for
the emergency call service has expired. For information on
renewal options, please contact your Audi dealer or visit the Audi
website” (Figure 2) is displayed.
Figure 2. Error message in MMI.
Workshop findings:
Additionally, the following DTCs are present in the system:
• DTC P169A00 (Transport mode active) is stored in the engine control module (ECM), J623 (address word
0001).
• DTC U13EB00 (Emergency call module and communication unit Flight mode activated) is stored in the
emergency call module and communication unit, J949 (address word 0075).
Technical Background
Starting with MY19 vehicles, a new telematics module called the “Control Module for Emergency Call Module and
Communication Unit, J949”, also known as Connectivity Box or “ConBox” for short, is installed for cars with PR
Code IW3. The diagnostic address is 0075 and the module ID is J949. This new ConBox module can only be
diagnosed using the VAS 6154 wireless diagnostic head.
For Model Year 2023, please refer to TSB 2069329: 91 ConBox - Flight mode resets on its own after having been
successfully removed at PDI (DTC U13EB00).
Tip: In the previous model years the Key User Pairing, Remote Services, SOS, and Roadside features were
handled by the connected gateway, but starting with MY19 this connectivity portion of the gateway is now moved
to the ConBox. This new ConBox supports LTE, whereas the previously connected gateway was only 3G GSM
capable.
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© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
In order to activate the ConBox LTE data connection, the vehicle must be taken out of transport mode using the
VAS 6154. The older diagnostic heads (e.g. VAS 5054 or previous) cannot properly address this control unit over
diagnostics due to the new diagnostic protocol. If the VAS 6154 is not used, then the ConBox will remain in
transport mode (Flight mode) and will set a DTC of P169A00 (Transport mode active). Additionally, the gateway
module will set a DTC of U142100 (Control module for emergency call module and communication unit no
communication).
Production Solution
Not applicable.
Service
Please perform the following steps (included in PDI Checklist):
1. Change the adaptation for fight mode in diagnostic address 0075 at, Self-diagnosis >> Go to address 0075 >>
Adaptation values “Basis connect function” >> Flight mode >> Deactivate.
2. Hit “Apply”.
3. Cycle the ignition off and then back on.
4. Within Self-diagnosis go to DTC readout for diagnostic address 00175 and clear the DTC.
5. Cycle the ignition off and then back on again.
6. Verify that the SOS light is green and/or the Audi connect User management option is now selectable.
7. If the issue persists disconnect the tester, roll the windows up, close all doors, and lock the vehicle for 2-3
minutes to allow the car to go through a sleep cycle, then retry steps 4-6 if necessary.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All part and service references provided in this TSB (2052299) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
Page 3 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.
Technical Service Bulletin
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2023 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
the prior expressed written permission of the publisher.