N222390510

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6457
URGENT - DISTRIBUTE IMMEDIATELY
Date:
February 21, 2023
Subject: N222390510 - Service Update
Body Control Module Connectors
Models: 2023 Cadillac XT4
2023 Chevrolet Malibu
To:
All General Motors Dealers
General Motors is releasing Service Update N222390510 today. The total
number of U.S. vehicles involved is approximately 443. Please see the
attached bulletin for details.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated February 21, 2023. A list of vehicles in dealer inventory is attached to this
message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Service Update
N222390510 Body Control Module Connectors
Release Date:
Attention:
February 2023
Revision:
00
This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.
Make
Cadillac
Chevrolet
Model
XT4
Malibu
Model Year
From
To
2023
RPO
Description
2023
Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2023 model year Cadillac XT4 and Chevrolet Malibu vehicles may have a condition where one
or more of the body control module connectors are not fully seated.
Dealers are to inspect the connectors at the body control module and ensure they are all fully seated.
Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9106626
Description
Verify BCM Connector Engagement:
Malibu
XT4
Labor
Time
Trans.
Type
Net
Item
0.3
0.4
ZFAT
N/A
Service Procedure
1.
Determine vehicle make and model.
•
•
If vehicle is a Malibu, proceed to step 2.
If vehicle is a XT4, proceed to step 3.
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2.
Pull the passenger’s side front carpet back to access the Body Control Module (1). Proceed to step 8.
3.
Move the passenger side front seat to the full rearward position.
Copyright 2023 General Motors. All Rights Reserved.
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N222390510 Body Control Module Connectors
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4.
Remove the Front Floor Console Extension Panel Bolt Access Hole Cover (1).
5.
Remove the Front Floor Console Extension Bolt (2).
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6.
Using a flat-bladed plastic trim tool, release the retaining clips.
7.
Remove the Front Floor Console Extension Panel – Right Side (1).
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N222390510 Body Control Module Connectors
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Caution: Do not pull on the wires of the connector to ensure engagement, only pull on the connector housings.
8.
Verify all of the connectors are fully engaged by slightly pulling on the connectors in the direction of removal.
9.
Ensure all of the connectors are fully pushed into the Body Control Module by pushing on the connector housings
in the direction of installation.
•
•
If vehicle is a Malibu, proceed to step 10.
If vehicle is a XT4, proceed to step 11.
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10. Reinstall the passenger’s side front carpet to the original location, no further action is required.
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N222390510 Body Control Module Connectors
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11. Install the Front Floor Console Extension Panel – Right Side (1).
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12. Install the tighten the Front Floor Console Extension Bolt (2) to 2.5 Nm (22 lb in).
13. Install the Front Floor Console Extension Panel Bolt Access Hole Cover (1).
Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this bulletin must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
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N222390510 Body Control Module Connectors
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealer Reports – For USA & Export
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action.
This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer InService tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not
inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the
customer is in for a regularly scheduled visit.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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