A5723012060196_4
Service Bulletin Details
Public Details for: A5723012060196_4
This bulletin provides instructions for when the central locking and/or door open warning is displayed in the instrument cluster.
Models from 2023
| 2023 AUDI A6 |
| 2023 AUDI A7 |
| 2023 AUDI A8 |
| 2023 AUDI E-TRON |
| 2023 AUDI Q8 |
| 2023 AUDI RS Q8 |
| 2023 AUDI RS6 |
| 2023 AUDI RS6 AVANT |
| 2023 AUDI RS7 |
| 2023 AUDI S6 |
| 2023 AUDI S7 |
| 2023 AUDI S8 |
| 2023 AUDI SQ8 |
Models from 2022
Models from 2021
Models from 2020
| 2020 AUDI A6 |
| 2020 AUDI A6 ALLROAD |
| 2020 AUDI A7 |
| 2020 AUDI A8 |
| 2020 AUDI A8 PHEV |
| 2020 AUDI Q8 |
| 2020 AUDI RS Q8 |
| 2020 AUDI S6 |
| 2020 AUDI S7 |
| 2020 AUDI S8 |
| 2020 AUDI SQ8 |
Technical Service Bulletin 57 Exterior door handles do not return to the zero position 57 23 01 2060196/4 February 21, 2023. Supersedes Technical Service Bulletin Group 57 number 21-80 dated July 26, 2021, for reasons listed below. Model(s) Year A8 e-quattro 2020 – 2021 A6 allroad, A6, S6, A7, S7, A8, S8, e-tron 2020 – 2023 Sportback quattro, Q8, SQ8, and RS Q8 A7 e quattro 2021 – 2022 RS 6 Avant, RS 7, and e-tron quattro 2021 – 2023 e-tron S quattro 2022 – 2023 VIN Range Vehicle-Specific Equipment All Not Applicable Condition REVISION HISTORY Revision Date Purpose 4 - Revised header (Added MY23) 3 07/29/2021 Revised header (Added MY19-22 A7 and A8, MY21-22 A6, Q8, Audi e-tron quattro, and Audi e-tron Sportback) Revised Condition (Added customer concern) Revised Production Solution (Modified solution) Revised Service (Added sanding procedure) Revised Warranty (Modified labor operations) 2 07/25/2020 Revised header (Added MY19-20 A6 and Q8) Revised Production Solution (Added solution for A6 and Q8) Customer states: • Central locking and/or door open warnings displayed in the instrument cluster. • The doors are not closing and/or locking properly. • The door handles are binding and protruding. Page 1 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Workshop findings: • Exterior door handles are binding and are not returning to the zero position. Technical Background Due to material tolerances, the door handle guide is binding within the door handle mounting bracket. Production Solution Improved parts in production. Service 1. Check the function of all door handles. Door handles should return to the zero position without binding and/or jamming (Figure 1). Figure 1. Door handle binding and not returning to zero position. 2. Remove any affected door handles following the Repair Manuals in Elsa. Page 2 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 3. Using precision diagonal cutting pliers, remove door handle rib #1 and #2 on the pivot side of the mounting bracket, toward the front of the vehicle (Figure 2). Figure 2. #1 and #2 door handle ribs prior to removal. 4. After removing both ribs, ensure that the resulting surface is smooth and without any protrusions (Figure 3). Figure 3. The door handle is shown with #1 and #2 ribs removed, leaving an even surface. Page 3 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 5. Using a vernier caliper, measure the dimension from the bottom edge of the door handle to the top of rib #3 (Figure 4). Figure 4. Measuring dimension of a door handle at rib #3. 6. Scrape the top of rib #3 with a precision/utility knife in direction of the arrow until the dimension is 20.9 mm (~ 0.82 inches) (Figure 5). Figure 5. Rib #3 shown with the direction of scraping motion. 7. Sand down the top surface of rib #3 with sanding paper until the door handle at rib #3 measures approximately 20.6 mm ( ~ 0.81 inches) (Figures 4 and 6). Page 4 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Figure 6. Top of rib #3 to be sanded down. 8. Replace the door handle guide piece on the lock cylinder side, towards the back of the vehicle (Figure 7) with a new guide piece (check parts table for part number). Figure 7. The door handle guide piece to be replaced. 9. Reinstall all door handles following the Repair Manuals in Elsa. 10. Verify that all of the door handles are functioning normally. Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: • 5711 • 5811 Damage Code: 0017 (left 001 and/or right 002) Page 5 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Labor Operations: Diagnostic Time: Remove and reinstall front door handle 5711 19XX See SRT with associated operations Remove and reinstall rear door handle 5811 19XX See SRT with associated operations Remove and reinstall 2 front door handles 5711 20XX See SRT with associated operations Remove and reinstall 2 rear door handles 5811 20XX See SRT with associated operations Modify 1 front door handle 5711 4999 10 TU Modify 2 front door handles 5711 5099 20 TU Modify 1 rear door handle 5811 4999 10 TU Modify 2 rear door handles 5811 5099 20 TU GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU As per TSB 2060196/4 Claim Comment: All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA 4N0837259 Guide Piece 01-04 (As needed) Additional Information Page 6 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin All parts and service references provided in this TSB (2060196) are subject to change and/or removal. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 7 of 7 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.