2069554.1

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Unable to open the glovebox when using the key or the key does not enter the lock fully
Bentley: worldwide (2WBE)
Bentley
2069554/1
EH
Approval
New customer code
Object of complaint
body fixtures and fittings -> operation of storage compartments, trims -> lock glove box
lid
Vehicle data
Bentayga
Sales types
Type
4V1*
4V1*
4V1*
MY
2021
2022
2023
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
Documents
Document name
master.xml
INTERNAL
Complaint type
functionality -> without function /
defect
Position
> not specified
<
Technical product information
Unable to open the glovebox when using the key or the key does not enter the lock fully
Transaction No.: 2069554/1
Customer statement / workshop findings
Unable to open the glovebox when using the key or the key does not fully enter the lock (Figure 1)
Figure 1
Technical background
Ensure the fault is as described within the Customer statement, refer to the video on the Bentley Hub referencing TPI 2069554/Once the symptom is confirmed please refer to the instructions within the Measure section
Production change
-
Measure
NOTICE
Ensure when conducting the onward instruction that all trim is suitably protected, warranty claims will not be considered for any damage on or
around the glove box
WARNING
DO NOT ATTEMPT TO FORCE THE KEY INTO THE GLOVEBOX LOCK AS DAMAGE CAN BE CAUSED TO THE LOCK AND KEY WHICH
WILL NOT BE COVERED BY WARRANTY
1) Using a suitable lock lubricant - Apply a small amount of lubricant into the glovebox lock
2) With care attempt to install the key into the glovebox lock
•
Remove the key
3) Rotate the key 180 degrees and attempt to install the key into the glovebox lock
4) Once successfully installed the operative attempt to unlock/lock the glovebox using the key
•
Should the issue now be resolved no further action is required
INTERNAL
However
5) Should the issue still be evident the operative should repeat steps 1,2 and 3 twice more
•
Should the issue now be resolved no further action is required
However
Should the issue not be resolved the operative should raise a DISS query and await feedback before conducting any further work
NOTICE
Do Not replace any parts unless authorised
Warranty accounting instructions
Warranty type 110 or 910
Damage service number 68 12
Damage code 00 17
Labour operation code 68 10 41 00 (Use 99 index until 23/03/23)
Time 10 TU
Parts information
Lock lubricant – Source locally
INTERNAL