A23-023
Service Bulletin Details
Public Details for: A23-023
Service bulletin - the engine will not crank on initial startup after precipitation and sub-freezing temperatures. Water can enter the starter motor, and when temperatures drop below freezing, the water will freeze inside the starter motor.
- 9999 - 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 -
Models from 9999
9999 HONDA HONDA |
Models from 2023
2023 HONDA RIDGELINE |
Models from 2022
2022 HONDA PASSPORT |
2022 HONDA PILOT |
2022 HONDA RIDGELINE |
Models from 2021
2021 HONDA PASSPORT |
2021 HONDA PILOT |
2021 HONDA RIDGELINE |
Models from 2020
2020 HONDA PASSPORT |
2020 HONDA PILOT |
2020 HONDA RIDGELINE |
Models from 2019
2019 HONDA ODYSSEY |
2019 HONDA PASSPORT |
2019 HONDA PILOT |
Models from 2018
2018 HONDA ODYSSEY |
2018 HONDA PILOT |
Models from 2017
2017 HONDA PILOT |
Models from 2016
2016 HONDA PILOT |
Service Bulletin March 1, 2023 23-023 Version 1 Engine Does Not Crank AFFECTED VEHICLES Year Model Trim VIN Range 2018–19 Odyssey Elite with 10 A/T ALL 2019–23 Passport ALL ALL 2016–20 Pilot Touring, Elite with 9 A/T ALL 2021–22 Pilot ALL ALL 2020–23 Ridgeline ALL ALL SYMPTOM The engine will not crank on initial startup after precipitation and sub-freezing temperatures. POSSIBLE CAUSE Water can enter the starter motor, and when temperatures drop below freezing, the water will freeze inside the starter motor. This will prevent the starter from cranking the engine. CORRECTIVE ACTION Replace the starter motor assembly if needed. PARTS INFORMATION Part Name Part Number Quantity Starter Motor Assembly (All except Odyssey) 31200-5J2-305 1 Starter Motor Assembly (Odyssey) 31200-5MR-305 1 Flange Bolt (12X45) 90165-SDA-A00 2 Flange Bolt (12X120) 90051-5J4-000 1 Power Relay Assembly 39794-T5A-J01 2 CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized Honda automobile dealer. © 2023 American Honda Motor Co., Inc. — All Rights Reserved Page 1 of 11 TOOLS INFORMATION Part Name Part Number Quantity Relay Puller 07AAC-000A2A1 1 WARRANTY CLAIM INFORMATION The normal warranty applies. Operation Number Description Flat Rate Time Defect Code Symptom Code Template ID Failed Part Number 1161J0 Odyssey: Replace the starter motor assembly and relays (includes inspection). 0.8 hr 01601 03217 A23023A 31200-5MR-A01 1161J0 Pilot: Replace the starter motor assembly and relays (includes inspection). 0.8 hr 01601 03217 A23023B 31200-5J2-A53 1161J0 Passport, Ridgeline: Replace the starter motor assembly and relays (includes inspection). 0.9 hr 01601 03217 A23023C 31200-5J2-A53 INSPECTION PROCEDURE 1. Confirm that the engine does not crank. 2. Inspect the starter motor, if you find evidence of icing on or around the starter motor, warm up the starter motor either by gently applying heat or allowing the vehicle to thaw inside the shop environment. 3. After the thawing period, attempt to crank/start the engine. • If the engine starts, go to REPAIR PROCEDURE. • If the engine doesn’t crank/start, continue with normal troubleshooting. Page 2 of 11 REPAIR PROCEDURE Odyssey 1. Open the hood. 2. Remove the front bulkhead cover. 3. Remove the air intake duct/air cleaner. 4. Remove the 12 volt battery. 4.1. Make sure the vehicle is in the OFF (LOCK) mode. 4.2. Disconnect and isolate the negative cable with the 12 volt battery sensor from the 12 volt battery. NOTE: • Always disconnect the negative side first. • To protect the connector from damage, do not hold it when removing the terminal. • Do not disconnect the 12 volt battery sensor from the cable. 4.3. Open the terminal cover. Page 3 of 11 4.4. Disconnect the terminal from the 12 volt battery. 5. Remove the 12 volt battery setting plate. 6. Remove the 12 volt battery cover. 7. Remove the 12 volt battery. 8. Disconnect the connector. 9. Remove the 12 volt battery bottom cover. Page 4 of 11 10. Remove the skid block. 11. Disconnect the positive cable. 12. Remove the starter assembly. NOTE: Make sure the crimped side of the ring terminal faces away from the starter when you connect the positive cable. 13. Install the new starter assembly and all remaining parts in the reverse order of removal. 14. Replace starter cut relay 1 and starter cut relay 2. Page 5 of 11 15. Connect the HDS to the DLC. NOTE: Make sure the HDS is loaded with the latest software version. 16. Turn the vehicle to the ON mode. 17. Select IDLE STOP STARTER COUNTER CLEAR in the ADJUSTMENT MENU with the HDS. Passport, Pilot, Ridgeline 1. Remove the front bulkhead cover. 2. Remove the air intake tube. Page 6 of 11 3. Remove the air cleaner. 3.1. Disconnect the connector. 3.2. Remove the clips. 3.3. Remove the air cleaner. 4. Disconnect the 12 volt battery terminal. 4.1. Make sure the vehicle is in the OFF (LOCK) mode. 4.2. Disconnect and isolate the negative cable with the 12 volt battery sensor from the 12 volt battery. NOTE: • Always disconnect the negative side first. • To protect the 12 volt battery sensor connector from damage, do not hold it when removing the negative terminal. • Do not disconnect the 12 volt battery sensor from the negative terminal. 4.3. Open the cover. NOTE: If necessary, remove the cover. 4.4. Disconnect the positive cable and the 12 volt battery terminal from the 12 volt battery. Page 7 of 11 5. Remove the 12 volt battery. 5.1. Remove the 12 volt battery setting plate (A) and the 12 volt battery. Page 8 of 11 6. Remove the 12 volt battery box. 6.1. Disconnect the connector. 6.2. Remove the 12 volt battery fan motor from the 12 volt battery box. 7. Move the harness holder. 7.1. Remove the connector clamp. 7.2. Move the harness holder, Page 9 of 11 8. Remove the skid block. 9. Remove the harness clamp. 10. Disconnect the positive cable and the connectors. 11. Remove the starter. 12. Install the new starter assembly and all remaining parts in the reverse order of removal. Page 10 of 11 13. Replace the starter cut relay 1 and starter cut relay 2. 14. Clear the starter counter. 14.1. Connect the HDS to the DLC. NOTE: Make sure the HDS is loaded with the latest software version. 14.2. Turn the vehicle to the ON mode. 14.3. Select IDLE STOP STARTER COUNTER CLEAR in the ADJUSTMENT MENU with the HDS. END Page 11 of 11