2069910.1

Technical product information
Topic
Market
area
Squeaking noise from the lower steering column
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley
Brand
Transaction
2069910/1
No.
Level
EH
Status
Approval
Release
date
New customer code
Object of complaint
running gear -> steering, power-assisted steering
running gear -> steering system
running gear -> steering, power-assisted steering -> steer
Complaint type
Position
noise, vibration
noise, vibration
noise, vibration -> noise
Vehicle data
New Continental GT/C and New Flying Spur
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
MY
2018
2019
2020
2021
2022
2023
2019
2020
2021
2022
2023
2020
2021
2022
2023
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
Document name
master.xml
INTERNAL
Technical product information
Squeaking noise from the lower steering column
Transaction No.: 2069910/1
Customer statement / workshop findings
When turning the steering wheel from left to right a squeaking noise from the bulkhead steering shaft seal is evident
Figure 1
Technical background
Refer to the video on the Bentley Hub referencing TPI 2069910/- In the event the noise is as shown within the video, the operative should carry
out the instructions within the Measure section of this TPI
Production change
All vehicles from VIN SCBDW33SXPC007614 are to specification however should the symptom be evident after the suggested VIN the operative
should raise a DISS query and await feedback before conducting any further work
Measure
1) To gain access to the seal - With care reposition the drivers carpet downwards
2) Refit the rubber boot
3) Reposition the drivers carpet
4) Check the issue is no longer evident - In the event the issue is still evident the operative should raise a DISS query and await feedback before
conducting any further work
Warranty accounting instructions
Warranty type
910 or 110
Damage service number 48 55
Damage code
00 20
Labour
Labour Operation Code 48 16 41 51 (Use 99 index until 27/04/23)
Time units
10 Time units
INTERNAL