2067436.7

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
New Continental GT and GTC - Window drop glass concerns
Bentley: worldwide (2WBE)
Bentley
2067436/7
EH
Approval
Event memory entries
Diagnostic address
0052 - Passenger's door electronics
00BB - Rear drivers side door electronics
00BC - Rear passenger side door electronics
0042 - Driver's door electronics
Event memory entry
Fault type Fault status
B148754: Window regulator motor no basic setting
Intermittent
B148754: Window regulator motor no basic setting
Intermittent
B148754: Window regulator motor no basic setting
Intermittent
B148754: Window regulator motor no basic setting
Intermittent
New customer code
Object of complaint
body fixtures and fittings -> window opening/closing, window heating -> window return at
door-closing
body fixtures and fittings -> window opening/closing, window heating -> window drop at dooropening
body fixtures and fittings -> window opening/closing, window heating -> window drop at dooropening
body fixtures and fittings -> window opening/closing, window heating -> window drop at dooropening
body fixtures and fittings -> window opening/closing, window heating -> window return at
door-closing
body fixtures and fittings -> window opening/closing, window heating -> window return at
door-closing
body fixtures and fittings -> window opening/closing, window heating -> window return at
door-closing
body fixtures and fittings -> window opening/closing, window heating -> window drop at dooropening
Vehicle data
New Continental GT and GTC
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
MY
2018
2019
2020
2021
2022
2023
2019
2020
2021
2022
2023
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
Document name
master.xml
INTERNAL
Complaint type
functionality -> without function / defect
functionality -> defective function
sequence
functionality -> defective function
sequence
functionality -> defective function
sequence
Position
rear
right
front left
rear left
front
right
functionality -> without function / defect
front left
functionality -> without function / defect
rear left
functionality -> without function / defect
functionality -> defective function
sequence
front
right
rear
right
Technical product information
New Continental GT and GTC - Window drop glass concerns
Transaction No.: 2067436/7
Customer statement / workshop findings
•
Incorrect operation/function of the front and/or rear drop door glass
•
Front and/or rear drop door glass fails to open/close or attempts to close and reopens once contact has been made between the glass and
applicable seal
•
DTC for window regulator motor no basic setting B148754 evident within any of the 4 window control modules (diagnostic address 42, 52,
BB and BC) for loss of basic settings
Technical background
IMPORTANT: Please ensure all requested/onward information is added to a new or existing DISS query
IMPORTANT NOTE: Aftermarket window tinting can affect the windows opening/closing to specification, in this scenario
please advise the customer that the onward repair instructions may not repair the issue and therefore cannot be applied until
the Aftermarket tinting has been removed
Please also request the following information from the customer (where possible)
Revision History
2067436/6 - Requirement to check the condition of the 12 volt battery before conducting any further work as detailed in Step 1 of the Measure
section
Frequency of the failure
•
Every operation
Yes or No
•
Most operations
Yes or No
•
Occasionally
Yes or No
•
Noise - Vibration
Yes or No
•
In Specific conditions
Yes or No
•
(Weather – incline – decline – Temperature)
Comments
Inputs where failure occurs
•
Key fob Global close
Yes or No
•
Internal switch (Close)
Yes or No
•
Internal switch (Open)
Yes or No
•
During open/close operation Yes or No
INTERNAL
Comments
If a complaint of the windows not opening/closing or failing mid cycle, the retailer must request the following information from
the customer:
How was the car parked?
•
Level - Uphill - Downhill
Was the car parked in an underground car park?
•
Yes or No
What was the temperature and weather conditions when the failure occurred?
Comments
•
Has the car been parked for a time prior to the failure or was it immediately after driving?
Comments
How long was the previous window operation (before the failure)?
Comments
Has the car been driven since then?
Comments
INTERNAL
Production change
-
Measure
1) Referring to Rep.Gr 27 - Carry out a 12 Volt battery test "WARRANTY TEST" or "ORIG. VW-BATT. TEST"
NOTICE
VERY IMPORTANT: Save an image of the battery printout as this will be required to be attached to a new or existing DISS query, should any
issues be evident with the 12 volt battery/system this should be rectified before proceeding any further
– In the event there was an issue with the 12 volt battery and the drop door glass issue is now resolved no further action is required
However
In the event the drop door issue is still evident after the confirming the 12 volt battery is serviceable the operative should
conduct the onward instructions to completion
Section 1 - Door control module identification/update instructions
Check and if necessary update the door control modules. Should they NOT be at the latest levels as per the below reference table then please
follow the onward update instructions:
Door control module
Part number
Software version
Target data container
0042 – Drivers door
4M1.959.953.D
0189
V03.935.344.TP
0052 – Passenger door
4M1.959.952.D
0189
V03.935.344.TQ
00BB – Rear driver’s door
4M1.959.955.D
0189
V03.935.344.TR
00BC – Rear passenger door 4M1.959.955.D
0189
V03.935.344.TS
Update
•
The closed-circuit voltage of the vehicle must be at least 12.5 V during the update. Connect a suitable battery charger
to the vehicle. For further information refer to the Repair manual
•
During the update switch off all unnecessary consumers (ventilation, seat heater, interior illumination etc) ensure the
main light switch is set to ‘off’ and leave the driver’s door open
•
Because of the highest transmission stability you MUST use the diagnosis interface VAS 6154 (WiFi diagnostic tool)
ONLY in USB operation or the cable-connected VAS 5055 for the reprogramming (updating) of control units. If these
units are not available, the diagnosis interface VAS 5054 (A) can also be used in USB mode
•
Do Not under any circumstances use a Bluetooth connection to conduct the reprogramming (updating) of any control
units
2) Referring to Figure 1 - Within the Special functions tab - Select SVM - Code Input (Point A)
• Select Perform test (Point B)
INTERNAL
3) Referring to Figure 2 - Enter the SVM code 370FTM01
Figure 2
- When prompted enter your global user ID and password
- Follow all on screen prompts to continue through the procedure, the identification data will be transferred
4) The Required control units will be automatically updated one by one, starting with 0042 – Door electronics Drivers side
Figure 3
5) Once the update is complete the summary screen will be shown in Figure 4, this confirms completion of the required updates
Figure 4
6) Recheck the Door control module versions against the reference table
Section 2 - Rectification/check instructions
1) From the fully open position conduct the following TIP: ensure the 12 volt battery is on charge (Rep.Gr 27)
VERY IMPORTANT: Do not proceed unless the battery is confirmed to be within specification (battery test) and the 12 volt
battery is on charge (Rep.Gr 27)
Passenger side front and rear
INTERNAL
•
Measure the time (in seconds) it takes to close the front and rear windows from fully open to the fully closed position
•
Record the time
Passenger side front = seconds
Passenger side rear = seconds
Comments
Driver side front and rear
•
Measure the time (in seconds) it takes to close the front and rear windows from fully open to the fully closed position
Driver side front =
Driver side rear =
Comments
seconds
seconds
2) Referring to the applicable wiring diagram, conduct wiring integrity checks of the following
•
All window switches - Including connection/pin check
•
Check connections between the door control modules and applicable motors
•
Check power and ground connections at the applicable control module including a voltage drop check at both earth points 736 RHR and
738 LHR - Take photographs and record the results as this will be requested to attached to a new or existing DISS query
Comments
3) Check for cleanliness and security of both earth points
•
Earth point 736 RHR and Earth point 738 LHR
•
Check for cleanliness and security of both earth points Figure 2 shows an example of a contaminated earth point (dirt/paint/debris)
INTERNAL
Figure 2
•
Remove any dirt/paint/debris from the earth points using suitable abrasives/wire brush ensuring no damage is caused to the earth stud
threads as shown in Figure 3
Figure 3
•
Secure the earth point fixings to (9Nm)
Comments
4) Conduct a thorough check of all Window/door seals for the following:
•
Damage
•
Splits
•
Tears
•
Misalignment
•
Incorrectly fitted/located
INTERNAL
•
Drop glass seal deformation (see Figures 4 and 5 as examples)
Figure 4
Figure 5
NOTE: Any issues found with the window seals must be rectified before conducting the remaining steps
5) Referring to Rep.Gr 64 - Check the front and rear window regulators are fitted to specification
•
Check the torque of the front and rear window regulator fixings are to specification - Refer to the applicable Rep.Gr
INTERNAL
Comments
TIP: When conducting the onward instructions the operative should refer to BY634/5 Side Glass Measurement, this is a guide regarding how to
measure the side glass correctly
Please see the information within Figure 6 to locate the Videos within e academy:
•
Log on to GRP: https://grp.volkswagenag.com/
INTERNAL
Figure 6
INTERNAL
6) Referring to Rep.Gr 64 - Check and confirm the glass set is within specification as per “Side glass - to check” procedure on Elsa Pro. A
completed measurement table must be saved as this will be required to be attached to a new or existing DISS query
7) Should the side glass not be to specification - Adjust as per the instructions within Rep.Gr 64
NOTICE
Please ensure that Step 8 is conducted to completion as per Rep.Gr 64 - Side glass - To initialise
– Before conducting Step 8 the operative MUST ensure the following regarding battery voltage
– The Battery state of charge MUST be 90% or 12 - 12.8V DO NOT CONDUCT STEP 8 UNLESS THE BATTERY STATE OF CHARGE IS AS
DETAILED
CAUTION
8) VERY IMPORTANT - Referring to Rep.Gr 64 - Side glass - To initialise
IMPORTANT: In the event the issue is now resolved, the operative should open a new DISS query or respond via the
previously opened DISS query ensuring all previously requested information is attached including confirmation that the issue
is resolved
Or
Should the issue still be evident the operative should open a new DISS query or respond on the previously opened DISS
query ensuring the remaining issue is clearly included (Videos/photographs) and all of the above check have been performed
and documented on the DISS query
Please note, Warranty claims will not be approved unless the required information within the Technical background section is
provided
NOTE for Level 1 Product Support: Should all of the above steps be confirmed as satisfactory and the customer complaint is
still present, please second level the DISS to the Electrical Senior Engineer
Warranty accounting instructions
Warranty type
110 or 910
Damage service number
64 38
Damage code
0012
Time to update door control modules
Labour
Labour operation code
01 51 00 00
Time
As per ODIS log (Must not exceed 50 TU)
Time to conduct initial checks
Labour operation code
64 38 02 00
Time
30 TU
Time to conduct the wiring integrity checks including the checking of earth points 736 and 738
Labour operation code
97 09 01 00
Time
Must not exceed 60 TU
Time to conduct the front glass set procedure
Labour operation code
64 40 15 00
Time
70 TU (per side)
Time to conduct the rear glass set procedure
Labour operation code
64 75 15 00
Time
130 TU (per side)
Parts information
Reference ETKA where required
INTERNAL