A6923872058455_6
Service Bulletin Details
Public Details for: A6923872058455_6
This bulletin provides information for when the front seat belts have become twisted.
Models from 2022
Models from 2021
Models from 2020
| 2020 AUDI A6 |
| 2020 AUDI A6 ALLROAD |
| 2020 AUDI A7 |
| 2020 AUDI A8 |
| 2020 AUDI A8 PHEV |
| 2020 AUDI Q8 |
| 2020 AUDI RS Q8 |
| 2020 AUDI S6 |
| 2020 AUDI S7 |
| 2020 AUDI S8 |
| 2020 AUDI SQ8 |
Models from 2019
| 2019 AUDI A6 |
| 2019 AUDI A7 |
| 2019 AUDI A8 |
| 2019 AUDI E-TRON |
| 2019 AUDI Q8 |
Technical Service Bulletin 69 Front seat belt is twisted 69 23 87 2058455/6 March 29, 2023. Supersedes Technical Service Bulletin Group 69 number 21-71 dated October 12, 2021, for reasons listed below. Model(s) Year A6, A7, A8, and Q8 2019 – 2022 e-tron quattro A8 e quattro VIN Range Vehicle-Specific Equipment All Not Applicable 2019 2021 – 2022 2020 – 2021 A6 allroad, S6, S7, S8, e-tron Sportback quattro, SQ8, and RS Q8 2020 -2022 RS 6 Avant, A7 e 2021 – 2022 quatro e-tron S quattro 2022 Condition REVISION HISTORY Revision Date Purpose 6 - Revised header (Added Model Years) Revised Production Solution (Modified production solution timing) 5 10/12/2021 Revised header (Corrected Elsa display issue) 4 05/17/2021 Revised header (Added Model Year) Revised Production Solution (Modified production solution timing for A6, A7, A8 and Audi e-tron quattro) Customer states: • One or both of the front seat belts are twisted. Workshop findings: Page 1 of 10 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin • The seat belt webbing was pulled through the deflector of the seat belt height adjuster while twisted. The twisting of the seat belt webbing is predominantly caused by the "seat belt park function" featured in the reversible seat belt tensioners. Technical Background When exiting the vehicle, the seat belt can slightly twist when unbuckled. This twist can move up to the deflector of the seat belt height adjuster when the seat belt retracts. If the “seat belt park function” then occurs, this twist can be pulled past the seat belt deflector resulting in the seatbelt becoming completely twisted. Production Solution Improved seat belts in production starting in the 3rd quarter of 2022. Service Q8 Tip: Only perform this repair on the affected side. Only order modified seat belts for twist concerns. For all other concerns, the non-modified seat belts can be used. 1. Order the modified seat belt(s) according to the parts table (refer to ETKA for color code). 2. Replace the affected front seat belt(s) according to the Elsa Repair Manual. A6, A7, A8, Audi e-tron quattro, and Audi e-tron Sportback 1. Remove the upper B-Pillar trim on the affected side according to the Elsa Repair Manual. Page 2 of 10 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 2. Remove the bolt of the seat belt deflector (Figure 1, Pos. 3). Tip: It is not necessary to remove the seat belt to perform this repair. Figure 1. Seat belt deflector at height adjuster with BPillar trim removed. 3. Use your thumb to remove the old belt guide (plastic part) from the steel deflector. Start by detaching the guide from the bolt hole, then press out the lower section covering the metal tab (Figures 2 -3). Note: Do not use sharp objects to remove the old belt guide to avoid damaging the seat belt webbing. Page 3 of 10 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Figure 2. Backside of seat belt deflector. Deflector trim tabs engaged in the old belt guide. Figure 3. Removing old seat belt guide starting at the bolt hole. Page 4 of 10 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 4. With the old belt guide removed, turn the seat belt webbing to remove the twist (Figure 4). Figure 4. Old seat belt guide removed. The seat belt twist is corrected. 5. Install the modified belt guide 4K8 857 799 on the front driver side and 4K8 857 800 on the front passenger side (Figure 2, Pos. 4). Page 5 of 10 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 6. Start installing the modified seat belt guide at the deflector metal tab (Figure 5). Figure 5. Installing modified seat belt guide starting with the metal tab on the bottom. 7. Push the new guide into the bolt hole until you can hear the plastic retainers snap into place (Figure 6). Figure 6. Seat belt deflector with the new guide installed. Page 6 of 10 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 8. Inspect the front of the deflector for proper installation of the guide locking tabs at the bolt hole (Figure 7, Pos. 6). Figure 7. Belt guide locking tabs correctly secured at the bolt hole. 9. Inspect the back of the deflector for proper installation of the deflector trim locking tabs to the seat belt guide (Figure 8, Pos. 7). Figure 8. Seat belt deflector trim locking tabs properly secured to the seat belt guide. Page 7 of 10 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 10. Reinstall the seat belt deflector at the height adjuster according to the Elsa Repair Manual. 11. Completely pull out the seat belt to ensure that the belt retracts as designed. 12. Reinstall the B-Pillar trim according to the Elsa Repair Manual. Tip: Only perform this repair on the affected side. Warranty Claim Type: • 110 up to 48 Months/50,000 Miles. • G10 for CPO Covered Vehicles – Verify Owner. • If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 6913 Damage Code: 0010 Labor Operations: Modify 1 front belt 6911 4999 40 TU (A6 and A7 family) 50 TU (A8, Audi etron quattro, and Audi e-tron sportback) Modify 2 front belts 6911 5099 70 TU (A6 and A7 family) 90 TU (A8) 80 TU (Audi e-tron quattro, and Audi etron sportback) Q8 Only: Remove and install 1 belt 6911 1900 See SRT with associated operations Remove and install 2 belts 6911 2000 See SRT with associated operations Page 8 of 10 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Diagnostic Time: GFF 0150 0000 (Q8 Only) Time stated on the diagnostic protocol (Max 50 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU As per TSB 2058455/6 Claim Comment: All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools The part numbers mentioned in this TSB are different than the ones listed in ETKA. Only use parts listed in this TSB, this includes superseding part numbers! Part Number Part Description Quantity See ETKA Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual See ETKA/ELSA 4K8857799 Relay fitting, left front (A6, A7, A8, Audi e-tron quattro, and Audi e-tron sportback) 01 as needed 4K8857800 Relay fitting, right front (A6, A7, A8, Audi e-tron, quattro, and Audi e-tron sportback) 01 as needed Old New Q8 three-point automatic seat belt 4M8857705* 4M8857705C* Three-point automatic seat belt with belt tensioner 01 as needed 4M8857706* 4M8857706C* Three-point automatic seat belt with belt tensioner 01 as needed 4M8857705A* 4M8857705D* Three-point automatic seat belt with belt tensioner 01 as needed 4M8857706A* 4M8857706D* Three-point automatic seat belt with belt tensioner 01 as needed 4M8857705B* 4M8857705E* Three-point automatic seat belt with belt tensioner 01 as needed 4M8857706B* 4M8857706E* Three-point automatic seat belt with belt tensioner 01 as needed 4ML857705* 4ML857705A* Three-point automatic seat belt with belt tensioner 01 as needed 4ML857706* 4ML857706A* Three-point automatic seat belt with belt tensioner 01 as needed Page 9 of 10 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Additional Information All parts and service references provided in this TSB (2058455) are subject to change and/or removal. ©2023 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 10 of 10 © 2023 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.